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Tue, 27 Feb 2018 22:12:50 +0000 (UTC) Date: Tue, 27 Feb 2018 22:12:49 +0000 From: Kirkland's Reply-To: Kirkland's Cc: CS-Trans Ocean , Mike-Trans Ocean Message-ID: In-Reply-To: <043801d3acee$6b04b1a0$410e14e0$@transocean.com> References: <043801d3acee$6b04b1a0$410e14e0$@transocean.com> <055b01d3b018$13056260$39102720$@transocean.com> Subject: Call from 8723445, Lininger, incorrect item Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5a95d7e1f0e2a_8cd73fce052cb9981250712"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-370084728672 X-Zendesk-From-Account-Id: 9ba1cf5 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=kirklands.com; q=dns/txt; s=zendesk1; t=1519769569; bh=zShUHGbx6iF05B8zrfBnEXG9CRFxGtgHkMUpwvsRUYg=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=FRsQhUBre6UujT4Yo0QWmFJWzN4r9rJzRFVO5eVZ2ACKfztiI3MfuHfgnzLChxy6HP96HQRDJyPb1Ty5YCCdkUicMfZsiF2P+j1FukhDE/dz3iOo0RJP7aAttuSmbYViLVCThVW1piH0gV9aGH/z1Vu8EC08SqmPn+I6Q3FMZx0= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=BvyzP7f5 c=1 sm=1 tr=0 a=pter2NFZ0xx6P4wjoC96Qw==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=ZZnuYtJkoWoA:10 a=cQYKRRMmAAAA:8 a=A-Ay9Xv3AAAA:8 a=dz_FaVfXMb89z9ITGeAA:9 a=LoI0QS1Mxhn2Pc_q:21 a=xcxbRqpL06HMD5Tg:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=wFPcerkPcIx5482Pze8A:9 a=0fMdz4jUXuYzruz8:21 a=d8ZiW_uKwO9eaE-u:21 a=LnJq_sIj0rfDABWA:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=xnF9wRYv_OOAIwwKr6Sa:22 X-AV-Checked: Zendesk using ClamAV - CLEAN X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=BvyzP7f5 c=1 sm=1 tr=0 a=WkljmVdYkabdwxfqvArNOQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=cQYKRRMmAAAA:8 a=A-Ay9Xv3AAAA:8 a=dz_FaVfXMb89z9ITGeAA:9 a=LoI0QS1Mxhn2Pc_q:21 a=xcxbRqpL06HMD5Tg:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=wFPcerkPcIx5482Pze8A:9 a=0fMdz4jUXuYzruz8:21 a=d8ZiW_uKwO9eaE-u:21 a=LnJq_sIj0rfDABWA:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=xnF9wRYv_OOAIwwKr6Sa:22 X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=efMTgYMH c=1 sm=1 tr=0 a=Tm4Df9bpvO2g5+8T5HFgKg==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=cQYKRRMmAAAA:8 a=A-Ay9Xv3AAAA:8 a=dz_FaVfXMb89z9ITGeAA:9 a=LoI0QS1Mxhn2Pc_q:21 a=xcxbRqpL06HMD5Tg:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=wFPcerkPcIx5482Pze8A:9 a=0fMdz4jUXuYzruz8:21 a=d8ZiW_uKwO9eaE-u:21 a=LnJq_sIj0rfDABWA:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=xnF9wRYv_OOAIwwKr6Sa:22 X-AV-Checked: Zendesk using ClamAV - CLEAN X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=efMTgYMH c=1 sm=1 tr=0 a=WkljmVdYkabdwxfqvArNOQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=cQYKRRMmAAAA:8 a=A-Ay9Xv3AAAA:8 a=dz_FaVfXMb89z9ITGeAA:9 a=LoI0QS1Mxhn2Pc_q:21 a=xcxbRqpL06HMD5Tg:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=wFPcerkPcIx5482Pze8A:9 a=0fMdz4jUXuYzruz8:21 a=d8ZiW_uKwO9eaE-u:21 a=LnJq_sIj0rfDABWA:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=xnF9wRYv_OOAIwwKr6Sa:22 X-Spam-Status: No, score=-1.0 X-Spam-Score: -9 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## You are registered as a CC on this support request (523773). Reply to this email to add a comment to the request. [...] Content analysis details: (-1.0 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: pinterest.com] 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) 1.0 MISSING_HEADERS Missing To: header 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ----==_mimepart_5a95d7e1f0e2a_8cd73fce052cb9981250712 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## You are registered as a CC on this support request (523773). Reply to thi= s email to add a comment to the request. ---------------------------------------------- Sandy- Trans Ocean, Feb 27, 17:12 -05 Good Afternoon =E2=80=93 Order # 2839849 was re-shipped against FDX # 023509103026388 _Thank you kindly,_ **Sandy Noriega** Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephon= e and immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electroni= c transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) nam= ed above Attachment(s): ~WRD256.jpg - https://kirklands.zendesk.com/attachments/token/ensa98r42Bq= tnTavjaVtGuJnT/?name=3D%7EWRD256.jpg image001.jpg - https://kirklands.zendesk.com/attachments/token/ORBNpvS3WA= 0DD0BfJYFLOMfAC/?name=3Dimage001.jpg ---------------------------------------------- Amanda S., Feb 26, 11:06 -05 Thank you Sandy! Please provide the new tracking number once available. ---------------------------------------------- Sandy- Trans Ocean, Feb 23, 16:36 -05 I apologize for the inconvenience caused, We will have a replacement sent= out on Monday 2/26/18. _Thank you kindly,_ **Sandy Noriega** Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephon= e and immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electroni= c transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) nam= ed above Attachment(s): ~WRD152.jpg - https://kirklands.zendesk.com/attachments/token/w6qGzrJZk9C= ORAZmFEOhf8l5G/?name=3D%7EWRD152.jpg image001.jpg - https://kirklands.zendesk.com/attachments/token/38Icdj30ap= fmmGKAZCaji1Yeh/?name=3Dimage001.jpg ---------------------------------------------- Amanda S., Feb 23, 14:02 -05 Hello! A customer received their item and it was the incorrect item. They receiv= ed item# 182141 which is the accent pillow when the customer ordered the = regular pillow. We will need to have a replacement shipped for the correct Ivory Magnific= ent Bloom Pillow item# 182142 to the customer below as soon as possible. = Please be sure to send over the tracking within 24-48 hours of this reque= st to avoid charge backs. PO reference is 30175533 ITEM 182142 ![](https://kirklands.zendesk.com/attachments/token/nzMEZFBmUyzKGSVS2zJA= UQNUA/?name=3Dinline1994323038.png)=E2=80=8B Thanks for your help with this! Have a wonderful day! Amanda ---------------------------------------------- Samantha B., Feb 23, 12:33 -05 Phone Call Notes: cci rcvd item SDF 182141 instead of item 182142, cust d= oes not have a local store or fedex in the area to return incorrect item = but would like a replacement. -------------------------------- This email is a service from Kirkland's. [PMZO5Z-80EQ]= ----==_mimepart_5a95d7e1f0e2a_8cd73fce052cb9981250712 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

##- Please type your reply above this line -##

=
3D"Kirkland's" =
=

You are registered as a CC on this support request (523773). Repl= y to this email to add a comment to the request.

=

Sand= y- Trans Ocean

Feb 27, 1= 7:12 -05

Good Afternoon =E2=80=93

=C2=A0

Order # 2839849 was re-shipped against FDX # 023509103026388

=C2=A0

=

Thank you kindly,<= /p>

Sandy Noriega

Customer Service Manager

10 Midland A= ve. Port Chester NY, 10573

P-914.949.5656x2 / F-91= 4.937.3140

Sandyn@transo= cean.com

=C2=A0

Confidenti= ality Notification: If you are not the intended recipien= t, please do not=C2=A0disclose, disseminate, copy, distribute or take any= action in reliance on the contents of this electronic transmission.=C2=A0= If you have received this electronic transmission in error, please notif= y us by telephone and immediately delete this message. As E-mail transmis= sions cannot be guaranteed secure or error-free the sender does not accep= t any liability for errors or omissions in the contents of this message, = which arise because of electronic transmission. Any documents accompanyin= g this electronic transmission and the information contained herein belon= g to the sender and are privileged and intended only for the use of the i= ndividual(s) named above

=C2=A0

=

Attachment(s)
~WRD256.jpg
= image001.jpg
=

= Amanda S. (Kirkland's)

=

= Feb 26, 11:06 -05

=
Thank you Sandy! Please p= rovide the new tracking number once available.

=

<= tr> =

Sandy- Trans Ocean

Feb 23, 16:36 -05 =

I apologize for the inconvenience caused, We w= ill have a replacement sent out on Monday 2/26/18.

=C2=A0

Thank you kindly,

Sandy Noriega

Customer Service Manager

10 Midl= and Ave. Port Chester NY, 10573

P-914.949.5656x2 /= F-914.937.3140

Sandyn@t= ransocean.com

=C2=A0

Confi= dentiality Notification: If you are not the intended rec= ipient, please do not=C2=A0disclose, disseminate, copy, distribute or tak= e any action in reliance on the contents of this electronic transmission.= =C2=A0 If you have received this electronic transmission in error, please= notify us by telephone and immediately delete this message. As E-mail tr= ansmissions cannot be guaranteed secure or error-free the sender does not= accept any liability for errors or omissions in the contents of this mes= sage, which arise because of electronic transmission. Any documents accom= panying this electronic transmission and the information contained herein= belong to the sender and are privileged and intended only for the use of= the individual(s) named above

=C2=A0

Attachment(s)
= ~WRD152.jpg
= image001.jpg
=

= Amanda S. (Kirkland's) =

Feb 23, 14:02 -05

=
Hello!

A c= ustomer received their item and it was the incorrect item. They received = item# 182141 which is the accent pillow when the customer ordered the reg= ular pillow.

We will need to have a replacement shipped for t= he correct Ivory Magnificent Bloom Pillow item# 182142 to the customer be= low as soon as possible. Please be sure to send over the tracking within = 24-48 hours of this request to avoid charge backs.

PO referen= ce is 30175533

ITEM 182142

=E2=80=8B

Thanks for your help with this!

Have a = wonderful day!

Amanda

=

<= /p>
=

= Samantha B.= (Kirkland's) =

Feb 23, 12:33 -05 =

Phone Call Notes: cci rcvd item SDF 182141 instead of item 182142,= cust does not have a local store or fedex in the area to return incorrec= t item but would like a replacement.=C2=A0

=

= =
= Be a part of the Community:   Blog  | = ;  3D"Twitter"  |   3D"Facebook"  |   3D"Twitter"  |   3D"Twitter"  |   3D"Twitter"

You have= been sent this message because you recently opened a Customer Service re= quest with Kirkland's.
[PMZO5Z-80EQ] ----==_mimepart_5a95d7e1f0e2a_8cd73fce052cb9981250712--