Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id QJtVH3avlVqeMAAAInt2oQ ; Tue, 27 Feb 2018 11:20:22 -0800 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Tue, 27 Feb 2018 11:20:22 -0800 Received: from mta2.wayfair.com ([162.208.32.7]:58894) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eqknQ-0003pB-6Y; Tue, 27 Feb 2018 11:20:22 -0800 Received: from pps.filterd (bo1mta02.csnzoo.com [127.0.0.1]) by bo1mta02.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w1RJCVVE012841; Tue, 27 Feb 2018 14:19:13 -0500 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta02.csnzoo.com with ESMTP id 2gcpyyjq6v-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Tue, 27 Feb 2018 14:19:13 -0500 Received: from bo1mta02.csnzoo.com (bo1mta02.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w1RJ5KOH029300; Tue, 27 Feb 2018 14:19:13 -0500 Date: Tue, 27 Feb 2018 14:19:13 -0500 Received: from stormsc4n6.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta02.csnzoo.com with ESMTP id 2gcpyyjq6s-1; Tue, 27 Feb 2018 14:19:13 -0500 From: Amanda Parker Reply-To: Amanda Parker To: "amparker@wayfair.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps1@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <95225287.160966891519759153245.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #14606263 - "Need Corrected Tracking for PO #105437755" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_7951568_1173721068.1519759153245" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.7 X-Spam-Score: -1036 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #14606263 "Need Corrected Tracking for PO #105437755" On 2/27/2018 2:19:13 PM Amanda Parker wrote: Hello Supplier Team- I have removed the tracking and changed the status to back-ordered. Please update the order via order management with the correct ship date. [...] Content analysis details: (-103.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_7951568_1173721068.1519759153245 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #14606263 "Need Corrected Tracking for PO #105437755" On 2/27/2018 2:19:13 PM Amanda Parker wrote: Hello Supplier Team- I have removed the tracking and changed the status to back-ordered. Please = update the order via order management with the correct ship date.=20 Thank you Amanda All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D14606263 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D14606263 Update History: 2/27/2018 2:19:13 PM – Amanda Parker (Supplier Operations):= Hello Supplier Team-I have removed the tracking and changed the status to b= ack-ordered. Please update the order via order management with the correct = ship date. Thank youAmanda2/26/2018 10:47:15 AM – TransOcea= n:Unfortunately Po# CS105437755 was not shipped. A Tracking no. was applied= however the item was rejected during inspection and the order went back in= to the system as an open order. Unfortunately the item on order is temporar= ily out of stock. We are expecting to ship by - 4/27/18. Order was never i= nvoiced.2/24/2018 7:29:31 AM – Amanda Parker (Supplier Oper= ations):Please provide us with a status on the following PO.PO#: CS10543775= 5Customer: Lisa BrownProduct: Clatterbuck Etched Gray Indoor/Outdoor Area R= ugOrder product ID: 2855059866Manufacturer ID: HLDS3619Current tracking num= ber: 023509103012428Current carrier: FedExCurrent shipping date: 2018-02-20= 00:00:00Movement: No movement.The shipping information provided on this PO= is not showing scans. The order has not been picked up by the carrier or t= he tracking is invalid. Please provide the correct tracking or confirmation= of pick up. A replacement will be ordered by the next business day if trac= king does not show movement or valid tracking is not received.Please note t= hat these updates are an extremely important part of providing quality cust= omer service. Due to this, we are now requiring a (4) hour response time to= these requests, similar to the daily status emails that are sent over each= morning. We will follow up by phone if we have not heard back from you.Reg= ards,Amanda ParkerEmail: WayfairOps1@wayfair.com ------=_Part_7951568_1173721068.1519759153245 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #14606263
"Need Corrected Tracking for PO #105= 437755"

On 2/27/2018 2:19:13 PM Amanda Parker wrote:
Hello = Supplier Team-

I have removed the tracking and changed the statu= s to back-ordered. Please update the order via order management with the co= rrect ship date.

Thank you

Amanda

All tic= ket updates should be entered directly on the Extranet via the link below. = Please do not reply via email.
https://partners.wayfair.com/v/tickets/= extranet_tickets/manage?ticket_number=3D14606263

Wayfair Employe= es, click here to view ticket:
https://admin.wayfair.com/tracker/views= /89.php?prtid=3D14606263

Update History:
2/27/2018 2:19:13 PM – Amanda= Parker (Supplier Operations):
Hello Supplier Team-

I have removed the tracking and chan= ged the status to back-ordered. Please update the order via order managemen= t with the correct ship date.

Thank you

Amanda
=


2/26/20= 18 10:47:15 AM – TransOcean:

Unfortunately Po# CS105437755 was not shipped. A= Tracking no. was applied however the item was rejected during inspection a= nd the order went back into the system as an open order. Unfortunately the = item on order is temporarily out of stock. We are expecting to ship by - 4/= 27/18. Order was never invoiced.


2/24/2018 7:29:31 AM – Aman= da Parker (Supplier Operations):
Please provide us with a status on the following PO.

PO= #: CS105437755
Customer: Lisa Brown

Product: Clatterbuck Et= ched Gray Indoor/Outdoor Area Rug
Order product ID: 2855059866
Ma= nufacturer ID: HLDS3619
Current tracking number: 023509103012428
= Current carrier: FedEx
Current shipping date: 2018-02-20 00:00:00
Movement: No movement.

The shipping information provided on thi= s PO is not showing scans. The order has not been picked up by the carrier = or the tracking is invalid. Please provide the correct tracking or confirma= tion of pick up. A replacement will be ordered by the next business day if = tracking does not show movement or valid tracking is not received.
Please note that these updates are an extremely important part of provid= ing quality customer service. Due to this, we are now requiring a (4) hour = response time to these requests, similar to the daily status emails that ar= e sent over each morning. We will follow up by phone if we have not heard b= ack from you.

Regards,
Amanda Parker

Email: Wayf= airOps1@wayfair.com


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