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Mon, 26 Feb 2018 16:06:36 +0000 (UTC) Received: from zendesk.com (unknown [10.210.115.229]) by out7.pod13.usw2.zdsys.com (Postfix) with ESMTP id 80E0E30000093; Mon, 26 Feb 2018 16:06:36 +0000 (UTC) Date: Mon, 26 Feb 2018 16:06:36 +0000 From: Kirkland's Reply-To: Kirkland's Cc: CS-Trans Ocean , Sandy- Trans Ocean , Mike-Trans Ocean Message-ID: In-Reply-To: <043801d3acee$6b04b1a0$410e14e0$@transocean.com> References: <043801d3acee$6b04b1a0$410e14e0$@transocean.com> Subject: Call from 8723445, Lininger, incorrect item Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5a94308c7a54f_1d3c33f7e0aacb990774770"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-369520128091 X-Zendesk-From-Account-Id: 9ba1cf5 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=kirklands.com; q=dns/txt; s=zendesk1; t=1519661196; bh=R5nwJUjJp5nIQZXbs2Jcr5RfGaMlqaeYtlXfHBoygtM=; 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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## You are registered as a CC on this support request (523773). Reply to this email to add a comment to the request. [...] Content analysis details: (-1.0 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: instagram.com] 1.0 MISSING_HEADERS Missing To: header 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ----==_mimepart_5a94308c7a54f_1d3c33f7e0aacb990774770 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## You are registered as a CC on this support request (523773). Reply to thi= s email to add a comment to the request. ---------------------------------------------- Amanda S., Feb 26, 11:06 -05 Thank you Sandy! Please provide the new tracking number once available. ---------------------------------------------- Sandy- Trans Ocean, Feb 23, 16:36 -05 I apologize for the inconvenience caused, We will have a replacement sent= out on Monday 2/26/18. _Thank you kindly,_ **Sandy Noriega** Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephon= e and immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electroni= c transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) nam= ed above Attachment(s): ~WRD152.jpg - https://kirklands.zendesk.com/attachments/token/w6qGzrJZk9C= ORAZmFEOhf8l5G/?name=3D%7EWRD152.jpg image001.jpg - https://kirklands.zendesk.com/attachments/token/38Icdj30ap= fmmGKAZCaji1Yeh/?name=3Dimage001.jpg ---------------------------------------------- Amanda S., Feb 23, 14:02 -05 Hello! A customer received their item and it was the incorrect item. They receiv= ed item# 182141 which is the accent pillow when the customer ordered the = regular pillow. We will need to have a replacement shipped for the correct Ivory Magnific= ent Bloom Pillow item# 182142 to the customer below as soon as possible. = Please be sure to send over the tracking within 24-48 hours of this reque= st to avoid charge backs. PO reference is 30175533 ITEM 182142 ![](https://kirklands.zendesk.com/attachments/token/nzMEZFBmUyzKGSVS2zJA= UQNUA/?name=3Dinline1994323038.png)=E2=80=8B Thanks for your help with this! Have a wonderful day! Amanda ---------------------------------------------- Samantha B., Feb 23, 12:33 -05 Phone Call Notes: cci rcvd item SDF 182141 instead of item 182142, cust d= oes not have a local store or fedex in the area to return incorrect item = but would like a replacement. -------------------------------- This email is a service from Kirkland's. [PMZO5Z-80EQ]= ----==_mimepart_5a94308c7a54f_1d3c33f7e0aacb990774770 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

##- Please type your reply above this line -##

=
3D"Kirkland's" =
=

You are registered as a CC on this support request (523773). Repl= y to this email to add a comment to the request.

= Amanda S. (Kirkland's)

=

= Feb 26, 11:06 -05

=
Thank you Sandy! Please provide = the new tracking number once available.

=

= =

Sandy- Trans Ocean =

Feb 23, 16:36 -05

=

I apologize for the inconvenience caused, We will hav= e a replacement sent out on Monday 2/26/18.

=C2=A0

Thank you kindly,

<= p style=3D"font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma',= Verdana, sans-serif; font-size: 11.0pt; margin: 0in 0in .0001pt" dir=3D"= auto">Sandy Noriega

Customer Service Manager

10 Midland Ave= . Port Chester NY, 10573

P-914.949.5656x2 / F-914.= 937.3140

Sandyn@transoce= an.com

=C2=A0

Confidential= ity Notification: If you are not the intended recipient,= please do not=C2=A0disclose, disseminate, copy, distribute or take any a= ction in reliance on the contents of this electronic transmission.=C2=A0 = If you have received this electronic transmission in error, please notify= us by telephone and immediately delete this message. As E-mail transmiss= ions cannot be guaranteed secure or error-free the sender does not accept= any liability for errors or omissions in the contents of this message, w= hich arise because of electronic transmission. Any documents accompanying= this electronic transmission and the information contained herein belong= to the sender and are privileged and intended only for the use of the in= dividual(s) named above

=C2=A0

=

Attachment(s)
~WRD152.jpg
= image001.jpg
=

= Amanda S. (Kirkland's)

=

= Feb 23, 14:02 -05

=
Hello!

A custom= er received their item and it was the incorrect item. They received item#= 182141 which is the accent pillow when the customer ordered the regular = pillow.

We will need to have a replacement shipped for the co= rrect Ivory Magnificent Bloom Pillow item# 182142 to the customer below a= s soon as possible. Please be sure to send over the tracking within 24-48= hours of this request to avoid charge backs.

PO reference is= 30175533

ITEM 182142

=E2= =80=8B

Thanks for your help with this!

Have a wonde= rful day!

Amanda

=

=
=

= Samantha B. (Kirkland's) =

Feb 23, 12:33 -05

=
Phone Call Notes: cci rcvd item SDF 182141 instead of item 182142, cu= st does not have a local store or fedex in the area to return incorrect i= tem but would like a replacement.=C2=A0

=

= =
= Be a part of the Community:   Blog  | = ;  3D"Twitter"  |   3D"Facebook"  |   3D"Twitter"  |   3D"Twitter"  |   3D"Twitter"

You have= been sent this message because you recently opened a Customer Service re= quest with Kirkland's.
[PMZO5Z-80EQ] ----==_mimepart_5a94308c7a54f_1d3c33f7e0aacb990774770--