Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id AIi5Dp0plFoXOQAAInt2oQ ; Mon, 26 Feb 2018 07:37:01 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Mon, 26 Feb 2018 07:37:01 -0800 Received: from mta4.wayfair.com ([162.208.32.9]:38260) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eqKpe-0003q1-VQ for cs@transocean.com; Mon, 26 Feb 2018 07:37:01 -0800 Received: from pps.filterd (bo1mta04.csnzoo.com [127.0.0.1]) by bo1mta04.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w1QFZklX031569 for ; Mon, 26 Feb 2018 10:36:10 -0500 Date: Mon, 26 Feb 2018 10:36:10 -0500 Received: from jenkinsphpc7n9.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta04.csnzoo.com with ESMTP id 2gb492fkbe-1 for ; Mon, 26 Feb 2018 10:36:10 -0500 From: Credit Notifications To: cs@transocean.com Message-ID: <506385516.37001519659370462.JavaMail.javamailuser@localhost> Subject: Question on Item in PO# CS105786957 [Ticket 14626936] - (ID=1000024958) MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_1849_1968913327.1519659370438" X-CSN-MmID: 1336964081 X-CSN-MmOrID: null x-kanamessagetype: FormMessage x-kxmf-version: KXMF 1.5 x-kxmf-charset: UTF-8 x-kxmf-xmlasatt: TRUE X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.2 X-Spam-Score: -1031 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello, Wayfair Operations has opened Ticket 14626936. Your response is needed by 02:35 PM EST 02/26/2018. Follow the process below. DO NOT REPLY TO THIS E-MAIL. Our customer reported receiving the wrong product. Please confirm if our SKU information, below, is correct. PLEASE NOTE: This is not a request for replacement or credit. [...] Content analysis details: (-103.2 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: csnimages.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts X-Spam-Flag: NO ------=_Part_1849_1968913327.1519659370438 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline

Hello,

Wayfair Operations has opened Ticket 14626936.
Your response is needed by 02:35 PM EST 02/26/2018.
Follow the process below. DO NOT REPLY TO THIS E-MAIL.

Our customer reported receiving the wrong product. Please confirm if our SKU information, below, is correct.
PLEASE NOTE: This is not a request for replacement or credit.

Information on SKU in Question:
Please advise the correct model number for the 5 foot round version of the item below?

Model#: FTP46144747
Description on site: Shelborne Compass Hand-Tufted Gray Indoor/Outdoor Area Rug
Rug Size: Round 5'

Description of Issue: This customer received the 42 X 66. Instead of the round that he ordered.

Please note we do ask for a response within 4 hours for issues
of this nature as our mutual customer is currently waiting for resolution.

To access this ticket:

1. Log onto the Extranet: https://partners.wayfair.com/
2. Go to 'Manage Tickets' tab and choose 'Order Issue Tickets' from the drop down menu.
3. You will see this ticket under 'Response Pending'. Click on 'Details' next to ticket and then 'Add a new update'.

Thank you for your cooperation,

The Wayfair Team

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