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Fri, 23 Feb 2018 21:36:59 +0000 (UTC) Date: Fri, 23 Feb 2018 21:36:59 +0000 From: Kirkland's Reply-To: Kirkland's Cc: CS-Trans Ocean , Mike-Trans Ocean Message-ID: In-Reply-To: <043801d3acee$6b04b1a0$410e14e0$@transocean.com> References: <043801d3acee$6b04b1a0$410e14e0$@transocean.com> Subject: Call from 8723445, Lininger, incorrect item Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5a90897b75f23_1bc293fd70d6cb9883590b3"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-369292573452 X-Zendesk-From-Account-Id: 9ba1cf5 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=kirklands.com; q=dns/txt; s=zendesk1; t=1519421819; bh=g9DzyQFcWpyAtT16UaEgiX1Z9A2c/DJ7j/xC16U25CY=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=hPqGevp8PTaXiGQDqEyOZmbdkmpTUkCXaYDGo0zcE1kXiW4VldakUX/RVUBX+nfTWnS+o44qxCQIc7fiVxP1NtZW4ZWD6iTrIBQ/TllLiLm2kiom48teEtgzEUt61vbfD4BfLy6YPEg1cGo42jFSmbB/d2QHdR8azYxgrlT7oHU= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=Td64SyYh c=1 sm=1 tr=0 a=pter2NFZ0xx6P4wjoC96Qw==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=ZZnuYtJkoWoA:10 a=cQYKRRMmAAAA:8 a=A-Ay9Xv3AAAA:8 a=yRX_vNThMnIaijEnDxMA:9 a=RKtTboJKj_rqcw0F:21 a=3dU7o9nli3fgchP5:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=gXMUVYXMpV_k22jhgEgA:9 a=cdQmMoOWlkXuvr3K:21 a=8OroGuSmNnPmyXWk:21 a=mG96Y9xW2LEiVaZ3:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=xnF9wRYv_OOAIwwKr6Sa:22 X-AV-Checked: Zendesk using ClamAV - CLEAN X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=Td64SyYh c=1 sm=1 tr=0 a=WkljmVdYkabdwxfqvArNOQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=cQYKRRMmAAAA:8 a=A-Ay9Xv3AAAA:8 a=yRX_vNThMnIaijEnDxMA:9 a=RKtTboJKj_rqcw0F:21 a=3dU7o9nli3fgchP5:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=gXMUVYXMpV_k22jhgEgA:9 a=cdQmMoOWlkXuvr3K:21 a=8OroGuSmNnPmyXWk:21 a=mG96Y9xW2LEiVaZ3:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=xnF9wRYv_OOAIwwKr6Sa:22 X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=IO8s9DnG c=1 sm=1 tr=0 a=9yCRoX0aV1hbd58f8w4a2A==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=cQYKRRMmAAAA:8 a=A-Ay9Xv3AAAA:8 a=yRX_vNThMnIaijEnDxMA:9 a=RKtTboJKj_rqcw0F:21 a=3dU7o9nli3fgchP5:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=gXMUVYXMpV_k22jhgEgA:9 a=cdQmMoOWlkXuvr3K:21 a=8OroGuSmNnPmyXWk:21 a=mG96Y9xW2LEiVaZ3:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=xnF9wRYv_OOAIwwKr6Sa:22 X-AV-Checked: Zendesk using ClamAV - CLEAN X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=IO8s9DnG c=1 sm=1 tr=0 a=WkljmVdYkabdwxfqvArNOQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=cQYKRRMmAAAA:8 a=A-Ay9Xv3AAAA:8 a=yRX_vNThMnIaijEnDxMA:9 a=RKtTboJKj_rqcw0F:21 a=3dU7o9nli3fgchP5:21 a=QEXdDO2ut3YA:10 a=I0KI8XM4LFQA:10 a=kggp5tuALP8A:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=gXMUVYXMpV_k22jhgEgA:9 a=cdQmMoOWlkXuvr3K:21 a=8OroGuSmNnPmyXWk:21 a=mG96Y9xW2LEiVaZ3:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=xnF9wRYv_OOAIwwKr6Sa:22 X-Spam-Status: No, score=-1.0 X-Spam-Score: -9 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## You are registered as a CC on this support request (523773). Reply to this email to add a comment to the request. [...] Content analysis details: (-1.0 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: instagram.com] 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) 1.0 MISSING_HEADERS Missing To: header -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO ----==_mimepart_5a90897b75f23_1bc293fd70d6cb9883590b3 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## You are registered as a CC on this support request (523773). Reply to thi= s email to add a comment to the request. ---------------------------------------------- Sandy- Trans Ocean, Feb 23, 16:36 -05 I apologize for the inconvenience caused, We will have a replacement sent= out on Monday 2/26/18. _Thank you kindly,_ **Sandy Noriega** Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephon= e and immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electroni= c transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) nam= ed above Attachment(s): ~WRD152.jpg - https://kirklands.zendesk.com/attachments/token/w6qGzrJZk9C= ORAZmFEOhf8l5G/?name=3D%7EWRD152.jpg image001.jpg - https://kirklands.zendesk.com/attachments/token/38Icdj30ap= fmmGKAZCaji1Yeh/?name=3Dimage001.jpg ---------------------------------------------- Amanda S., Feb 23, 14:02 -05 Hello! A customer received their item and it was the incorrect item. They receiv= ed item# 182141 which is the accent pillow when the customer ordered the = regular pillow. We will need to have a replacement shipped for the correct Ivory Magnific= ent Bloom Pillow item# 182142 to the customer below as soon as possible. = Please be sure to send over the tracking within 24-48 hours of this reque= st to avoid charge backs. PO reference is 30175533 ITEM 182142 ![](https://kirklands.zendesk.com/attachments/token/nzMEZFBmUyzKGSVS2zJA= UQNUA/?name=3Dinline1994323038.png)=E2=80=8B Thanks for your help with this! Have a wonderful day! Amanda ---------------------------------------------- Samantha B., Feb 23, 12:33 -05 Phone Call Notes: cci rcvd item SDF 182141 instead of item 182142, cust d= oes not have a local store or fedex in the area to return incorrect item = but would like a replacement. -------------------------------- This email is a service from Kirkland's. [PMZO5Z-80EQ]= ----==_mimepart_5a90897b75f23_1bc293fd70d6cb9883590b3 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

##- Please type your reply above this line -##

=
3D"Kirkland's" =
= =

You are registered as a CC on this support request (523773). Repl= y to this email to add a comment to the request.

Sand= y- Trans Ocean

Feb 23, 1= 6:36 -05

I apologize for the inconv= enience caused, We will have a replacement sent out on Monday 2/26/18.

Thank y= ou kindly,

Sand= y Noriega

Customer Service Manager

<= p style=3D"font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma',= Verdana, sans-serif; font-size: 11.0pt; margin: 0in 0in .0001pt" dir=3D"= auto">10 Midland Ave. Port Chester NY, 10573

P-914.949.5656x2 / F-914.937.3140

Sandyn@transocean.com

=C2=A0

Confidentiality Notification: If you are n= ot the intended recipient, please do not=C2=A0disclose, disseminate, copy= , distribute or take any action in reliance on the contents of this elect= ronic transmission.=C2=A0 If you have received this electronic transmissi= on in error, please notify us by telephone and immediately delete this me= ssage. As E-mail transmissions cannot be guaranteed secure or error-free = the sender does not accept any liability for errors or omissions in the c= ontents of this message, which arise because of electronic transmission. = Any documents accompanying this electronic transmission and the informati= on contained herein belong to the sender and are privileged and intended = only for the use of the individual(s) named above

= =C2=A0

Attachment(s)
= ~WRD152.jpg
image00= 1.jpg

=

=
=

= Amanda S. (Kirkland's) =

Feb 23, 14:02 -05

=
= Hello!

A customer received their item and it was the incorrect= item. They received item# 182141 which is the accent pillow when the cus= tomer ordered the regular pillow.

We will need to have a repl= acement shipped for the correct Ivory Magnificent Bloom Pillow item# 1821= 42 to the customer below as soon as possible. Please be sure to send over= the tracking within 24-48 hours of this request to avoid charge backs. <= br />
PO reference is 30175533

ITEM 182142

=E2=80=8B

Thanks for your help with thi= s!

Have a wonderful day!

Amanda

=

=

Samantha B. (Kirkland'= s)

Feb 23,= 12:33 -05

Phone Call Notes: cci rcvd item SDF 182141 in= stead of item 182142, cust does not have a local store or fedex in the ar= ea to return incorrect item but would like a replacement.=C2=A0
= =
= Be a part of the Community:   Blog  | = ;  3D"Twitter"  |   3D"Facebook"  |   3D"Twitter"  |   3D"Twitter"  |   3D"Twitter"

You have= been sent this message because you recently opened a Customer Service re= quest with Kirkland's.
[PMZO5Z-80EQ] ----==_mimepart_5a90897b75f23_1bc293fd70d6cb9883590b3--