Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id QFb3OphlkFr+BQAAInt2oQ ; Fri, 23 Feb 2018 11:03:52 -0800 Return-path: Envelope-to: sandyn@transocean.com, cs@transocean.com, mike@transocean.com Delivery-date: Fri, 23 Feb 2018 11:03:52 -0800 Received: from out3.pod8.sac1.zdsys.com ([192.161.146.102]:47052) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1epId9-0000RF-K8; Fri, 23 Feb 2018 11:03:52 -0800 Received: from out3.pod8.sac1.zdsys.com (localhost.localdomain [127.0.0.1]) by out3.pod8.sac1.zdsys.com (Postfix) with ESMTP id 7BC17CA21D; Fri, 23 Feb 2018 19:02:18 +0000 (UTC) Received: from out1.pod13.usw2.zdsys.com (out1.pod13.usw2.zdsys.com [10.210.61.226]) by out3.pod8.sac1.zdsys.com (Postfix) with ESMTP id 61007CA227; Fri, 23 Feb 2018 19:02:18 +0000 (UTC) Received: from out1.pod13.usw2.zdsys.com (localhost.localdomain [127.0.0.1]) by out1.pod13.usw2.zdsys.com (Postfix) with ESMTP id 263633000008F; Fri, 23 Feb 2018 19:02:18 +0000 (UTC) Received: from zendesk.com (unknown [10.210.115.229]) by out1.pod13.usw2.zdsys.com (Postfix) with ESMTP id 064503000008E; Fri, 23 Feb 2018 19:02:18 +0000 (UTC) Date: Fri, 23 Feb 2018 19:02:18 +0000 From: Kirkland's Reply-To: Kirkland's Cc: CS-Trans Ocean , Sandy- Trans Ocean , Mike-Trans Ocean Message-ID: In-Reply-To: Subject: Call from 8723445, Lininger, incorrect item Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5a90653ad61_a3a83fdd622cb99031428a"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-369077768491 X-Zendesk-From-Account-Id: 9ba1cf5 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=kirklands.com; q=dns/txt; s=zendesk1; t=1519412538; bh=S5xL+ME+GN74Q08NSHAtWQH9HJYJSPZIrNxeXl6FUhA=; h=date:from:reply-to:cc:message-id:in-reply-to:subject:mime-version:content-type:content-transfer-encoding; b=hyx/hw9RdeJBNrn70FN+5aa8EqsZWBqDfzfiHPIEY5bOlILA9/KTgtVK4ujc/hktU/FSv6jLzwF4oF0KLnVERPiwDReJlutncQAsdHHGYhrwXQ0mSPROVNACmZEyOE9jbjfjLzwSXrAR9Gjuc2YTa1G9ttPABWGTotpsbpwAWjE= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=UtxNyd4B c=1 sm=1 tr=0 a=dmQUY98OP4ANj+XVYhYvHA==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=ZZnuYtJkoWoA:10 a=A-Ay9Xv3AAAA:8 a=Jiy7WfR2my2yf08Az3YA:9 a=QEXdDO2ut3YA:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=NmzATSwp5B7XG_Jm0yUA:9 a=lchGrq9ejlOI2caw:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=xnF9wRYv_OOAIwwKr6Sa:22 X-AV-Checked: Zendesk using ClamAV - CLEAN X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=UtxNyd4B c=1 sm=1 tr=0 a=WkljmVdYkabdwxfqvArNOQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=A-Ay9Xv3AAAA:8 a=Jiy7WfR2my2yf08Az3YA:9 a=QEXdDO2ut3YA:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=NmzATSwp5B7XG_Jm0yUA:9 a=lchGrq9ejlOI2caw:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=xnF9wRYv_OOAIwwKr6Sa:22 X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=efMTgYMH c=1 sm=1 tr=0 a=0lIw/dXUv02e8bF0qp+1XQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=A-Ay9Xv3AAAA:8 a=Jiy7WfR2my2yf08Az3YA:9 a=QEXdDO2ut3YA:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=NmzATSwp5B7XG_Jm0yUA:9 a=lchGrq9ejlOI2caw:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=xnF9wRYv_OOAIwwKr6Sa:22 X-AV-Checked: Zendesk using ClamAV - CLEAN X-CMAE-Score: 0 X-CMAE-Analysis: v=2.3 cv=efMTgYMH c=1 sm=1 tr=0 a=WkljmVdYkabdwxfqvArNOQ==:117 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=9cW_t1CCXrUA:10 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=A-Ay9Xv3AAAA:8 a=Jiy7WfR2my2yf08Az3YA:9 a=QEXdDO2ut3YA:10 a=lYHJa8KPAAAA:8 a=JqEG_dyiAAAA:8 a=3j4BkbkPAAAA:8 a=1XWaLZrsAAAA:8 a=sS8pAsIuAAAA:8 a=BkpHzsgbAAAA:8 a=SSmOFEACAAAA:8 a=NmzATSwp5B7XG_Jm0yUA:9 a=lchGrq9ejlOI2caw:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=xnF9wRYv_OOAIwwKr6Sa:22 X-Spam-Status: No, score=-1.0 X-Spam-Score: -9 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## You are registered as a CC on this support request (523773). Reply to this email to add a comment to the request. [...] Content analysis details: (-1.0 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: pinterest.com] 1.0 MISSING_HEADERS Missing To: header 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ----==_mimepart_5a90653ad61_a3a83fdd622cb99031428a Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## You are registered as a CC on this support request (523773). Reply to thi= s email to add a comment to the request. ---------------------------------------------- Amanda S., Feb 23, 14:02 -05 Hello! A customer received their item and it was the incorrect item. They receiv= ed item# 182141 which is the accent pillow when the customer ordered the = regular pillow. We will need to have a replacement shipped for the correct Ivory Magnific= ent Bloom Pillow item# 182142 to the customer below as soon as possible. = Please be sure to send over the tracking within 24-48 hours of this reque= st to avoid charge backs. PO reference is 30175533 ITEM 182142 ![](https://kirklands.zendesk.com/attachments/token/nzMEZFBmUyzKGSVS2zJA= UQNUA/?name=3Dinline1994323038.png)=E2=80=8B Thanks for your help with this! Have a wonderful day! Amanda ---------------------------------------------- Samantha B., Feb 23, 12:33 -05 Phone Call Notes: cci rcvd item SDF 182141 instead of item 182142, cust d= oes not have a local store or fedex in the area to return incorrect item = but would like a replacement. -------------------------------- This email is a service from Kirkland's. [PMZO5Z-80EQ]= ----==_mimepart_5a90653ad61_a3a83fdd622cb99031428a Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

##- Please type your reply above this line -##

=
3D"Kirkland's" =
=

You are registered as a CC on this support request (523773). Repl= y to this email to add a comment to the request.

= Amanda S. (Kirkland's)

=

= Feb 23, 14:02 -05

=
Hello!

A customer rec= eived their item and it was the incorrect item. They received item# 18214= 1 which is the accent pillow when the customer ordered the regular pillow= .

We will need to have a replacement shipped for the correct = Ivory Magnificent Bloom Pillow item# 182142 to the customer below as soon= as possible. Please be sure to send over the tracking within 24-48 hours= of this request to avoid charge backs.

PO reference is 30175= 533

ITEM 182142

=E2=80=8B=

Thanks for your help with this!

Have a wonderful d= ay!

Amanda

=
=

= Samantha B. (Kirkland's) =

Feb 23, 12:33 -05

=
Ph= one Call Notes: cci rcvd item SDF 182141 instead of item 182142, cust doe= s not have a local store or fedex in the area to return incorrect item bu= t would like a replacement.=C2=A0

=

= =
= Be a part of the Community:   Blog  | = ;  3D"Twitter"  |   3D"Facebook"  |   3D"Twitter"  |   3D"Twitter"  |   3D"Twitter"

You have= been sent this message because you recently opened a Customer Service re= quest with Kirkland's.
[PMZO5Z-80EQ] ----==_mimepart_5a90653ad61_a3a83fdd622cb99031428a--