Envelope-to: cs@transocean.com,
 Sandyn@transocean.com
Delivery-date: Fri, 23 Feb 2018 09:16:01 -0800
Date: Fri, 23 Feb 2018 12:14:46 -0500
From: Krystle Ide <kide@wayfair.com>
Reply-To: Krystle Ide <kide@wayfair.com>
To: "amackay@wayfair.com" <amackay@wayfair.com>,
        "kide@wayfair.com" <kide@wayfair.com>,
        "cs@transocean.com" <cs@transocean.com>,
        "Sandyn@transocean.com" <Sandyn@transocean.com>,
        "mkm7262@comcast.net" <mkm7262@comcast.net>,
        "WayfairOps1@wayfair.com" <WayfairOps1@wayfair.com>,
        "ProjTracker@wayfair.com" <ProjTracker@wayfair.com>
Message-ID: <1039026609.155292011519406086323.JavaMail.storm@wayfair.com>
Subject: PT: Update on Ticket #14557856 - "Need Corrected Tracking for PO
 #105259662"
MIME-Version: 1.0
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 Content preview:  Update posted to ticket #14557856 "Need Corrected Tracking
    for PO #105259662" On 2/23/2018 12:14:46 PM Krystle Ide wrote: Hello Supplier
    Team, This PO has been considered lost in transit and we have ordered a replacement
    for the customer. [...] 
 
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Update posted to ticket #14557856
"Need Corrected Tracking for PO #105259662"

On 2/23/2018 12:14:46 PM Krystle Ide wrote:
Hello Supplier Team,=20

This PO has been considered lost in transit and we have ordered a replaceme=
nt for the customer.=20

Thanks,
Krystle

All ticket updates should be entered directly on the Extranet via the link =
below. Please do not reply via email.
https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe=
r=3D14557856

Wayfair Employees, click here to view ticket:
https://admin.wayfair.com/tracker/views/89.php?prtid=3D14557856

Update History:
2/23/2018 12:14:46 PM&#160;&ndash;&#160;Krystle Ide (Supplier Operations):H=
ello Supplier Team, This PO has been considered lost in transit and we have=
 ordered a replacement for the customer. Thanks,Krystle2/22/2018 7:47:50 AM=
&#160;&ndash;&#160;TransOcean:SHIPPED 2/19/18 against FEDEX #02350910300742=
4, Will need to follow up with FEDEX. At this time would you want us to re-=
ship or credit.2/22/2018 7:24:35 AM&#160;&ndash;&#160;Abbott Mackay (Suppli=
er Operations):Please provide us with a status on the following PO.PO#: CS1=
05259662Customer: David L HebertProduct: Lambert Seaturtle Green Indoor/Out=
door Area RugOrder product ID: 2992103575Manufacturer ID: BYIL2116Current t=
racking number: 023509103007424Current carrier: FedExCurrent shipping date:=
 2018-02-19 00:00:00Movement: No movement.The shipping information provided=
 on this PO is not showing scans. The order has not been picked up by the c=
arrier or the tracking is invalid. Please provide the correct tracking or c=
onfirmation of pick up. A replacement will be ordered by the next business =
day if tracking does not show movement or valid tracking is not received.Pl=
ease note that these updates are an extremely important part of providing q=
uality customer service. Due to this, we are now requiring a (4) hour respo=
nse time to these requests, similar to the daily status emails that are sen=
t over each morning. We will follow up by phone if we have not heard back f=
rom you.Regards,Abbott MackayEmail: WayfairOps3@wayfair.com
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Update posted to ticket #14557856<br />"Need Corrected Tracking for PO #105=
259662"<br /><br />On 2/23/2018 12:14:46 PM Krystle Ide wrote:<br />Hello S=
upplier Team, <br /><br />This PO has been considered lost in transit and w=
e have ordered a replacement for the customer. <br /><br />Thanks,<br />Kry=
stle<br /><br />All ticket updates should be entered directly on the Extran=
et via the link below. Please do not reply via email.<br />https://partners=
.wayfair.com/v/tickets/extranet_tickets/manage?ticket_number=3D14557856<br =
/><br />Wayfair Employees, click here to view ticket:<br />https://admin.wa=
yfair.com/tracker/views/89.php?prtid=3D14557856<br /><br />Update History:<=
br /><div class=3D"update "><span class=3D"boldtext">2/23/2018 12:14:46 PM&=
#160;&ndash;&#160;Krystle Ide (Supplier Operations):</span><br/><div class=
=3D"js-tracker-context-links">Hello Supplier Team, <br /><br />This PO has =
been considered lost in transit and we have ordered a replacement for the c=
ustomer. <br /><br />Thanks,<br />Krystle</div></div><br/><br/><hr><div cla=
ss=3D"update "><span class=3D"boldtext">2/22/2018 7:47:50 AM&#160;&ndash;&#=
160;TransOcean:</span><br/><div class=3D"js-tracker-context-links">SHIPPED =
2/19/18 against FEDEX #023509103007424, Will need to follow up with FEDEX. =
At this time would you want us to re-ship or credit.</div></div><br/><br/><=
hr><div class=3D"update "><span class=3D"boldtext">2/22/2018 7:24:35 AM&#16=
0;&ndash;&#160;Abbott Mackay (Supplier Operations):</span><br/><div class=
=3D"js-tracker-context-links">Please provide us with a status on the follow=
ing PO.<br /><br />PO#: CS105259662<br />Customer: David L Hebert<br /><br =
/>Product: Lambert Seaturtle Green Indoor/Outdoor Area Rug<br />Order produ=
ct ID: 2992103575<br />Manufacturer ID: BYIL2116<br />Current tracking numb=
er: 023509103007424<br />Current carrier: FedEx<br />Current shipping date:=
 2018-02-19 00:00:00<br />Movement: No movement.<br /><br />The shipping in=
formation provided on this PO is not showing scans. The order has not been =
picked up by the carrier or the tracking is invalid. Please provide the cor=
rect tracking or confirmation of pick up. A replacement will be ordered by =
the next business day if tracking does not show movement or valid tracking =
is not received.<br /><br />Please note that these updates are an extremely=
 important part of providing quality customer service. Due to this, we are =
now requiring a (4) hour response time to these requests, similar to the da=
ily status emails that are sent over each morning. We will follow up by pho=
ne if we have not heard back from you.<br /><br />Regards,<br />Abbott Mack=
ay<br /><br />Email: WayfairOps3@wayfair.com</div></div><br/><br/><hr>
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