Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id QOSeN1z2jlphNAAAInt2oQ ; Thu, 22 Feb 2018 08:57:00 -0800 Return-path: Envelope-to: CS@TRANSOCEAN.COM Delivery-date: Thu, 22 Feb 2018 08:57:00 -0800 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:62151 helo=TOWKSTAKATHY) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1eouB2-0003ZI-AD; Thu, 22 Feb 2018 08:57:00 -0800 From: "Kathy B" To: Cc: References: <01e801d3a5bf$a803e340$f80ba9c0$@transocean.com> In-Reply-To: Subject: RE: Order # 13603 Date: Thu, 22 Feb 2018 11:56:59 -0500 Message-ID: <011c01d3abfe$27efdbb0$77cf9310$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_011D_01D3ABD4.3F1DA440" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQJ21tSj1Ex0Iq/lnp7Vx9zKx+gOOQGmEhRlolIM3vCACw/7kA== Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_011D_01D3ABD4.3F1DA440 Content-Type: multipart/alternative; boundary="----=_NextPart_001_011E_01D3ABD4.3F1DA440" ------=_NextPart_001_011E_01D3ABD4.3F1DA440 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Robin =E2=80=93 I just wanted to follow up on the information needed for the return of = this rug. Do you have the plastic needed to re-ship this item and does = Fedex stop by on a regular basis or do we need to schedule a pickup. = Please let us know. =20 Kathy M. Bennett Sales Dept. Trans-Ocean Imports 10 Midland Ave | Main flr, Suite M00 | Port Chester, NY 10573 914.949.5656 x 2 | 914.937.3140 fax =20 TO AVOID DELAYS, PLEASE SEND ALL ORDERS, INQUIRIES AND MODIFICATIONS TO = US AT cs@transocean.com =20 =20 From: Kathy B [mailto:kathy@transocean.com]=20 Sent: Thursday, February 15, 2018 11:10 AM To: 'robinmarjoriesrugs@gmail.com' Cc: 'CS@TRANSOCEAN.COM' Subject: FW: Order # 13603 =20 Robin =E2=80=93 I am sorry that this one was wrinkled as well. We will take this one = back but before I issue the RA please let me know if you have plastic to = put the rug in and if Fedex stops by your store on a regular basis or do = I need to arrange for the pick up. Please let me know after which I can = get this moving along for you. =20 We will also get the replacement moving along. Before shipping, = pictures will be sent to us here at headquarters to be reviewed and = approved before sending on to you. =20 Kathy M. Bennett Sales Dept. Trans-Ocean Imports 10 Midland Ave | Main flr, Suite M00 | Port Chester, NY 10573 914.949.5656 x 2 | 914.937.3140 fax =20 TO AVOID DELAYS, PLEASE SEND ALL ORDERS, INQUIRIES AND MODIFICATIONS TO = US AT cs@transocean.com =20 =20 From: robin tautkus [mailto:robinmarjoriesrugs@gmail.com]=20 Sent: Wednesday, February 14, 2018 1:06 PM To: cs@transocean.com =20 Subject: Order # 13603 =20 =20 =20 =20 =20 =20 =20 =E2=80=8BHello ,=20 =20 This is Robin with Marjorie's Rug's=E2=80=8B =20 =20 =20 We received the following in .... =20 =20 Item : OMB RE HORIZON AQUA 9663/04 CS =E2=80=8BS ize :=20 =E2=80=8B 9' X 12'=20 Qty : 1 =20 The rug is very badly wrinkled . I will need a new one checked and = sent out as soon as possible for my customer please . I have attached = pictures . Please advise .=20 =20 This is the second time we received this rug like this . Do you know if = they will all be like this ? As we have a lot of customers interested in = this rug . =20 =20 =20 If you would please send a confirmation email to- = robinmarjoriesrugs@gmail.com =20 =20 Thank You , Robin Tautkus =20 Marjorie=E2=80=99s Rugs 3740 S.Ridgewood Ave. Port Orange,FL,32129 (386)760-5282 =20 Fax (386)760-5220 =20 Email- robinmarjoriesrugs@gmail.com = =20 ------=_NextPart_001_011E_01D3ABD4.3F1DA440 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Robin = =E2=80=93

I just wanted to follow up = on the information needed for the return of this rug.=C2=A0 Do you have = the plastic needed to re-ship this item and does Fedex stop by on a = regular basis or do we need to schedule a pickup.=C2=A0 Please let us = know.

 

Kathy M. Bennett

Sales Dept.

Trans-Ocean = Imports

10 Midland Ave | Main flr, Suite M00 | Port = Chester, NY 10573

914.949.5656 x 2 | 914.937.3140 = fax

 

TO = AVOID DELAYS, PLEASE SEND ALL ORDERS,  INQUIRIES AND MODIFICATIONS = TO US AT cs@transocean.com

 

 

From: Kathy B = [mailto:kathy@transocean.com]
Sent: Thursday, February 15, = 2018 11:10 AM
To: 'robinmarjoriesrugs@gmail.com' = <robinmarjoriesrugs@gmail.com>
Cc: 'CS@TRANSOCEAN.COM' = <CS@TRANSOCEAN.COM>
Subject: FW: Order # = 13603

 

Robin = =E2=80=93

I am sorry that this one = was wrinkled as well.  We will take this one back but before I = issue the RA please let me know if you have plastic to put the rug in = and if Fedex stops by your store on a regular basis or do I need to = arrange for the pick up.  Please let me know after which I can get = this moving along for you.

 

We will also = get the replacement moving along.  Before shipping, pictures will = be sent to us here at headquarters to be reviewed and approved before = sending on to you.

 

Kathy M. Bennett

Sales Dept.

Trans-Ocean = Imports

10 Midland Ave | Main flr, Suite M00 | Port = Chester, NY 10573

914.949.5656 x 2 | 914.937.3140 = fax

 

TO = AVOID DELAYS, PLEASE SEND ALL ORDERS,  INQUIRIES AND MODIFICATIONS = TO US AT cs@transocean.com

 

From: robin tautkus [mailto:robinmarjoriesrugs@gm= ail.com]
Sent: Wednesday, February 14, 2018 1:06 = PM
To: cs@transocean.com
Subject: Order # 13603

 


3D"Image

 

 

 

 

 

 

=E2=80=8BHell= o , <= /o:p>

&= nbsp;

This= is Robin with Marjorie's Rug's=E2=80=8B<= /o:p>

 

&= nbsp;

&= nbsp;

&nbs= p;We received the following in ....<= /o:p>

&= nbsp;

 = =

Item = : OMB RE HORIZON AQUA 9663/04 = CS

=E2=80=8BS=

ize = : 

=E2=80=8B 9' X = 12' 

Qty = : 1

<= /div>

 

&nbs= p;The rug is very badly wrinkled .  I will need a new one checked = and sent out as soon as possible for my customer please . I have = attached pictures . Please advise . 

 

This= is the second time we received this rug like this . Do you know if they = will all be like this ? As we have a lot of customers interested in this = rug .

 

 

 

If = you would please send a confirmation email to- robinmarjoriesrugs@gmail.com

&nbs= p;

Than= k You , Robin Tautkus

&nbs= p;

Marj= orie=E2=80=99s Rugs

3740= S.Ridgewood Ave.

Port= Orange,FL,32129

(386)760-5282

Fax&= nbsp;(386)760-5220

Emai= l- robinmarjoriesrugs@gmail.com

=
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