Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id KEluObC0gVozZgAAInt2oQ ; Mon, 12 Feb 2018 07:37:20 -0800 Return-path: Envelope-to: cs@transocean.com, Sandyn@transocean.com Delivery-date: Mon, 12 Feb 2018 07:37:20 -0800 Received: from mta2.wayfair.com ([162.208.32.7]:49679) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1elGAJ-0006rp-IQ; Mon, 12 Feb 2018 07:37:20 -0800 Received: from pps.filterd (bo1mta02.csnzoo.com [127.0.0.1]) by bo1mta02.csnzoo.com (8.16.0.21/8.16.0.21) with SMTP id w1CFZbT9029155; Mon, 12 Feb 2018 10:36:09 -0500 Received: from pps.reinject (localhost [127.0.0.1]) by bo1mta02.csnzoo.com with ESMTP id 2g2ahx3he1-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NOT); Mon, 12 Feb 2018 10:36:09 -0500 Received: from bo1mta02.csnzoo.com (bo1mta02.csnzoo.com [127.0.0.1]) by pps.reinject (8.16.0.20/8.16.0.20) with SMTP id w1CFa85r030032; Mon, 12 Feb 2018 10:36:08 -0500 Date: Mon, 12 Feb 2018 10:36:08 -0500 Received: from stormsc4n6.host.bo1.csnzoo.com ([10.224.10.194]) by bo1mta02.csnzoo.com with ESMTP id 2g2ahx3he0-1; Mon, 12 Feb 2018 10:36:08 -0500 From: Project Tracker Reply-To: Project Tracker To: "aallsup@wayfair.com" , "cs@transocean.com" , "Sandyn@transocean.com" , "mkm7262@comcast.net" , "WayfairOps3@wayfair.com" , "ProjTracker@wayfair.com" Message-ID: <1737693034.138851331518449768813.JavaMail.storm@wayfair.com> Subject: PT: Update on Ticket #12036049 - "Customer Received Duplicate Item for PO# CS91240317" MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_6872750_303003693.1518449768812" X-CSN-MmID: X-CSN-MmOrID: X-Sent-By: StormSendmail X-Proofpoint-Spam-Reason: safe X-Spam-Status: No, score=-103.7 X-Spam-Score: -1036 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Update posted to ticket #12036049 "Customer Received Duplicate Item for PO# CS91240317" On 2/12/2018 10:36:08 AM Extranet User - TransOcean wrote: Can we close this ticket. All ticket updates should be entered directly on the Extranet via the link below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_number=12036049 [...] Content analysis details: (-103.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wayfair.com] -2.0 RCVD_IN_RP_SAFE RBL: Sender in ReturnPath Safe - Contact safe-sa@returnpath.net [Return Path SenderScore Safe List (formerly] [Habeas Safelist) - ] -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) [162.208.32.7 listed in wl.mailspike.net] -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders 0.2 KAM_MANYTO Email has more than one To Header X-Spam-Flag: NO ------=_Part_6872750_303003693.1518449768812 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #12036049 "Customer Received Duplicate Item for PO# CS91240317" On 2/12/2018 10:36:08 AM Extranet User - TransOcean wrote: Can we close this ticket. All ticket updates should be entered directly on the Extranet via the link = below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_numbe= r=3D12036049 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D12036049 Update History: 2/12/2018 10:36:08 AM – TransOcean:Can we close this ticket= .11/22/2017 2:10:55 PM – TransOcean:Good Afternoon, Fedex c= all tag tracking no. 997080100738321. SN11/21/2017 2:01:28 PM –&= #160;TransOcean:New Return no. 2810695RA has been issued. As the call tag i= s an overnight process it will not be available until-11/22/17. Call tag wi= ll be forwarded 1st thing . SN11/15/2017 1:25:34 PM – Trans= Ocean:Fedex atttempted to pickup the rug against Call tag tracking no. 9970= 80150706721 and it seems as if the customer was not available for either at= tempt. I will request FEDEX issue another pickup and advise on the Call tag= no.11/6/2017 4:35:32 PM – Linda Botti (Merchandising Ops):= customer may donate/dispose11/6/2017 9:08:36 AM – Linda Bot= ti (Merchandising Ops):Hello TRANS OCEAN Team,Please see below from Sales T= eam.Our mutual customer received a duplicate shipment. Please advise if yo= u will call tag the item. If no response within 4 hours, Wayfair will dire= ct the customer to donate/dispose of the item.thanks, Linda11/3/2017 6:29:4= 1 PM – Amber Allsup (Sales & Service):A new ticket 12036049= has been created as a copy of 11995079 since it is complete or closedHello= !These were delivered on different days, one on October 20, 2017 & the = other on November 1, 2017.Thank You!11/1/2017 5:58:05 PM – = Shanna Spatz (Sales & Service):Hello,Wayfair Operations has opened Ticket .= Your response is needed by 12:57 PM EDT 11/02/2017.Follow the process below= . DO NOT REPLY TO THIS E-MAIL.The customer on PO# CS91240317 has reported r= eceiving a duplicate shipment of their item(s):Buske Hand-Woven Black/White= Indoor/Outdoor Area Rug MROW8374Please advise in the next 4 business hours= if you would like to issue a call tag for recovery.Additional Detail:Custo= mer was shipped a dupe rug and we have credit recovery for the original rug= . The original and the dupe need to be returned. Please set up a 3 attempt = pick up for both as the customer cannot print the shipping labels.To access= this ticket:1. Log onto the Extranet: [https://partners.wayfair.com/](http= s://partners.wayfair.com)2. Go to 'Manage Tickets' tab and choose 'Order Is= sue Tickets' from the drop down menu.3. You will see this ticket under 'Res= ponse Pending'. Click on 'Details' next to ticket and then 'Add a new updat= e'.Thank you for your cooperation, The Wayfair Team ------=_Part_6872750_303003693.1518449768812 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Update posted to ticket #12036049
"Customer Received Duplicate Item fo= r PO# CS91240317"

On 2/12/2018 10:36:08 AM Extranet User - Trans= Ocean wrote:
Can we close this ticket.

All ticket updates s= hould be entered directly on the Extranet via the link below. Please do not= reply via email.
https://partners.wayfair.com/v/tickets/extranet_tick= ets/manage?ticket_number=3D12036049

Wayfair Employees, click her= e to view ticket:
https://admin.wayfair.com/tracker/views/89.php?prtid= =3D12036049

Update History:
2/12/2018 10:36:08 AM – TransOcean:=
Can we close this ticket.


11/22/= 2017 2:10:55 PM – TransOcean:
Good Afternoon, Fedex call tag tracking no. 997080100= 738321. SN


11/21/2017 2:01:28 PM – TransOcean:
New Return no. 2810695RA has been issu= ed. As the call tag is an overnight process it will not be available until-= 11/22/17. Call tag will be forwarded 1st thing . SN


11/15/2017 1:25:34 PM= 0;– TransOcean:
Fedex atttempted to pickup the rug against Call tag tracking no. 9970801= 50706721 and it seems as if the customer was not available for either attem= pt. I will request FEDEX issue another pickup and advise on the Call tag no= .


= 11/6/2017 4:35:32 PM – Linda Botti (Merchandising Ops):
customer may donate/dispose=


1= 1/6/2017 9:08:36 AM – Linda Botti (Merchandising Ops):
Hello TRANS OCEAN Team,

Please see below from Sales Team.

Our mutual customer rec= eived a duplicate shipment.

Please advise if you will call tag= the item.

If no response within 4 hours, Wayfair will direct = the customer to donate/dispose of the item.

thanks, Linda
<= /div>

11/3/201= 7 6:29:41 PM – Amber Allsup (Sales & Service):
<= div class=3D"js-tracker-context-links">A new ticket 12036049 has been creat= ed as a copy of 11995079 since it is complete or closed
Hello!
These were delivered on different days, one on October 20, 2017 & t= he other on November 1, 2017.

Thank You!


11/1/2017 5:58:05 PM = ;– Shanna Spatz (Sales & Service):
Hello,

Wayfair Operations has opened Ticke= t .
Your response is needed by 12:57 PM EDT 11/02/2017.
Follow th= e process below. DO NOT REPLY TO THIS E-MAIL.

The customer on PO= # CS91240317 has reported receiving a duplicate shipment of their item(s):<= br />
Buske Hand-Woven Black/White Indoor/Outdoor Area Rug MROW8374
Please advise in the next 4 business hours if you would like to is= sue a call tag for recovery.

Additional Detail:
Customer wa= s shipped a dupe rug and we have credit recovery for the original rug. The = original and the dupe need to be returned. Please set up a 3 attempt pick u= p for both as the customer cannot print the shipping labels.

To = access this ticket:

1. Log onto the Extranet: [https://partners.= wayfair.com/](https://partners.wayfair.com)
2. Go to 'Manage Tickets' = tab and choose 'Order Issue Tickets' from the drop down menu.
3. You w= ill see this ticket under 'Response Pending'. Click on 'Details' next to ti= cket and then 'Add a new update'.



Thank you for your= cooperation, The Wayfair Team


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