Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id uIOXIqJQe1r0DQAAInt2oQ ; Wed, 07 Feb 2018 11:16:50 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Wed, 07 Feb 2018 11:16:50 -0800 Received: from mailgwpc04.rightnowtech.com ([74.117.201.124]:37151) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1ejVCw-00010E-1O for cs@transocean.com; Wed, 07 Feb 2018 11:16:50 -0800 Received: from [10.46.0.68] ([10.46.0.68:55079] helo=access-pc.rightnowtech.com) by rntpc124.rnmk.com (envelope-from ) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id D5/CC-07916-D605B7A5; Wed, 07 Feb 2018 13:15:57 -0600 Received: from webpc05.int.rightnowtech.com (localhost [127.0.0.1]) by access-pc.rightnowtech.com ("Mail Server") with SMTP id E725A8C043 for ; Wed, 7 Feb 2018 13:15:56 -0600 (CST) Content-Type: Multipart/Alternative; boundary="------------Boundary-00=_K6OSVA40000000000000" From: "Kohl's Customer Support" Reply-To: "Kohl's Customer Support" To: cs@transocean.com,mike@transocean.com Date: Wed, 7 Feb 2018 13:15:56 -0600 (CST) Subject: Trans-Ocean Import Co. - 4312402120_2 - Return by carrier [Incident: 180204-000472] MIME-Version: 1.0 Message-Id: X-Spam-Status: No, score=-1.6 X-Spam-Score: -15 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 30 days. [...] Content analysis details: (-1.6 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: instagram.com] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 T_REMOTE_IMAGE Message contains an external image X-Spam-Flag: NO --------------Boundary-00=_K6OSVA40000000000000 Content-Type: Text/Plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it wit= hin the next 30 days. Thank you for allowing us to be of service to you. To access your question from our support site, click https://cs.kohls.com= /app/account/questions/detail/i_id/46152241/track/BvNyfgqdDv8a~an2Gu8e~yD= THJ8qhS75Mv_4~zj~Ov9x/ --------------------------------------------------------------- Subject --------------------------------------------------------------- Trans-Ocean Import Co. - 4312402120_2 - Return by carrier Discussion Thread --------------------------------------------------------------- Response By Email (Danciel D.) (02/07/2018 01:15 PM) =20 Dear Team, =20 PO#: 4312402120_2 Issue: Tracking # 023509102966647 was returned to your facility and signe= d for by TPERRY last Mon 2/05/2018 11:48 am in the Suffolk, VA location; = however, a return has not been processed in Commerce Hub. Policy: Vendors are expected to process a return in Commerce Hub within 4= 8 hours of receipt of product, to ensure a timely return credit to our cu= stomers. Required Action: Issue credit in Commerce Hub for SKU 61348789 and 464022= 00. If you have any further questions, please feel free to contact us at DSN.= CustSupp@Kohls.com or call our Customer Support at (262)703-1048. =20 Sincerely, Danciel D. =20 CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or = entity to which it is addressed and may contain confidential and/or privi= leged information. Any review, dissemination, copying, printing, or other= use of this e-mail by persons or entities other than the addressee is pr= ohibited. If you have received this e-mail in error, please contact the s= ender immediately and delete the material from your computer Response By Email (Pia N.) (02/06/2018 03:33 PM) =20 Dear Team, =20 PO#: 4312402120_2 Issue: Tracking # 023509102966647 was returned to your facility and signe= d for by TPERRY last Mon 2/05/2018 11:48 am in the Suffolk, VA location; = however, a return has not been processed in Commerce Hub. Policy: Vendors are expected to process a return in Commerce Hub within 4= 8 hours of receipt of product, to ensure a timely return credit to our cu= stomers. Required Action: Issue credit in Commerce Hub for SKU 61348789 and 464022= 00. If you have any further questions, please feel free to contact us at DSN.= CustSupp@Kohls.com or call our Customer Support at (262)703-1048. =20 Sincerely, =20 Pia X. =20 CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or = entity to which it is addressed and may contain confidential and/or privi= leged information. Any review, dissemination, copying, printing, or other= use of this e-mail by persons or entities other than the addressee is pr= ohibited. If you have received this e-mail in error, please contact the s= ender immediately and delete the material from your computer. Response By Email (James A.) (02/06/2018 01:11 PM) =20 Hi Team, =20 Thank you so much for your assistance. Please don't forget to credit the = item in CHUB once returned. =20 Have a great day! =20 Sincerely, James A. =20 CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or = entity to which it is addressed and may contain confidential and/or privi= leged information. Any review, dissemination, copying, printing, or other= use of this e-mail by persons or entities other than the addressee is pr= ohibited. If you have received this e-mail in error, please contact the s= ender immediately and delete the material from your computer. =20 Customer By CSS Email () (02/05/2018 09:55 AM) =20 Good Afternoon =E2=80=93 =20 Once the return is received at the whse we will make the item as returne= d in commerce Hub. I will continue to follow and advise. =20 *Thank you kindly,* Sandy Noriega Customer Service Supervisor 10 Midland Ave. Port Chester NY, 10573 914.949.5656x2 / 914.937.3140 Sandyn@transocean.com mailto:Sandyn@transocean.com=20 =20 Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephon= e and immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electroni= c transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) nam= ed above =20 From: Kohl's Customer Support [mailto:customer.support@kohls.com] Sent: Sunday, February 04, 2018 4:59 AM To: cs@transocean.com Cc: mike@transocean.com Subject: Trans-Ocean Import Co. - 4312402120_2 - Return by carrier [Incid= ent: 180204-000472] =20 Response By Email (MarkDanielle A.) (02/04/2018 03:59 AM) =20 Dear Team, =20 PO#: 4312402120_2 Issue: Tracking # 023509102966647 is in transit back to your facility. Policy: Vendors are expected to process a return in Commerce Hub within 4= 8 hours of receipt of product, to ensure a timely return credit to our cu= stomers. Required Action: Issue credit in Commerce Hub for SKU 61348789 and 464022= 00 within 2 business days of it being returned to your facility. If you have any further questions, please feel free to contact us at DSN.= CustSupp@Kohls.com or call our Customer Support at (262)703-1048. =20 Sincerely, Mark Danielle A. =20 CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or = entity to which it is addressed and may contain confidential and/or privi= leged information. Any review, dissemination, copying, printing, or other= use of this e-mail by persons or entities other than the addressee is pr= ohibited. If you have received this e-mail in error, please contact the s= ender immediately and delete the material from your computer. Question Reference # 180204-000472 Date Created: 02/04/2018 03:56 AM Date Last Updated: 02/07/2018 01:15 PM Status: Solved [---001:005180:40462---] --------------Boundary-00=_K6OSVA40000000000000 Content-Type: Text/Html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = =20

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Response By Email (Danciel D.) (02/07/2018 01:15 PM)
Dear Team,

PO#: 4312402120_2

Issue: Tracking # 023= 509102966647 was returned to your facility and signed for by TPERRY last = Mon 2/05/2018 11:48 am in the Suffolk, VA location; however, a return has= not been processed in Commerce Hub.

Policy: Vendors are expec= ted to process a return in Commerce Hub within 48 hours of receipt of pro= duct, to ensure a timely return credit to our customers.

Requi= red Action: Issue credit in Commerce Hub for SKU 61348789 and 46402200.
If you have any further questions, please feel free to contact = us at DSN.CustSupp@Kohls.com or call our Customer Support at (262)703-1048.

Sincerely,Danciel D.

CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or entity to which it is addressed and may= contain confidential and/or privileged information. Any review, dissemin= ation, copying, printing, or other use of this e-mail by persons or entit= ies other than the addressee is prohibited. If you have received this e-m= ail in error, please contact the sender immediately and delete the materi= al from your computer



Response By Email (Pia N.) (02/06/2018 03:33 PM)
Dear Team,
 
 
Sincerely,
 
Pia X.
 
CONFIDENTIALITY NOTICE: This e-mail is intended solely for the= person or entity to which it is addressed and may contain confidential a= nd/or privileged information. Any review, dissemination, copying, printin= g, or other use of this e-mail by persons or entities other than the addr= essee is prohibited. If you have received this e-mail in error, please co= ntact the sender immediately and delete the material from your computer.<= /span>


Response By Email (James A.) (02/06/2018 01:11 PM)
Hi Team,
 
Thank you so much for your assistance. Please don't forget= to credit the item in CHUB once returned.
 
Have a great day!
 
Sincerely,
James A.
 
CONFIDENTIALITY NOTICE: This e-mail is intended solely for the perso= n or entity to which it is addressed and may contain confidential and/or = privileged information. Any review, dissemination, copying, printing, or = other use of this e-mail by persons or entities other than the addressee = is prohibited. If you have received this e-mail in error, please contact = the sender immediately and delete the material from your computer.
 


Customer By CSS Email () (02/05/2018 09:55 AM)

Good Afternoon =E2=80=93

 

Once the return  is received at the whse we w= ill make the item as returned in commerce Hub. I will continue to follow = and advise.

 

T= hank you kindly,

S= andy Noriega

Customer Service Supe= rvisor

10 Midland Ave. Port = Chester NY, 10573

914.949.5656x2 / 914.= 937.3140

S= andyn@transocean.com

 

Confidentiality No= tification: If you are not the in= tended recipient, please do not disclose, disseminate, copy, distrib= ute or take any action in reliance on the contents of this electronic tra= nsmission.  If you have received this electronic transmission in err= or, please notify us by telephone and immediately delete this message. As= E-mail transmissions cannot be guaranteed secure or error-free the sende= r does not accept any liability for errors or omissions in the contents o= f this message, which arise because of electronic transmission. Any docum= ents accompanying this electronic transmission and the information contai= ned herein belong to the sender and are privileged and intended only for the use of the individual(s) named above

 

From: Kohl's Customer Support [mailto:<= a href=3D"mailto:customer.support@kohls.com">customer.support@kohls.com]
Sent: Sunday, February 04, 2018 4:59 AM
To: cs@transocean.com
Cc: mike@transocean.com=
Subject: Trans-Ocean Import Co. - 4312402120_2 - Return by carrier= [Incident: 180204-000472]

 



Response By Email (MarkDanielle A.) (02/04/2018 03:59 AM)
Dear Team,
 
PO#:  4312402120_2

Issue: Tracking # 023509102966647 is in transit back to your facili= ty.

Policy: Vendors are expected to process a return in Commerce Hub within 4= 8 hours of receipt of product, to ensure a timely return credit to our cu= stomers.

Required Action: Issue credit in Commerce Hub for SKU 61348789 and = 46402200 within 2 business days of it being returned to your facility.

If you have any further questions, please feel free to contact us a= t DSN.CustSupp@Kohls.com or= call our Customer Support at (262)703-1048.
 
Sincerely,
Mark Danielle A.
 
CONFIDENTIALITY NOTICE: This e-mail is intended solely for the= person or entity to which it is addressed and may contain confidential a= nd/or privileged information. Any review, dissemination, copying, printin= g, or other use of this e-mail by persons or entities other than the addr= essee is prohibited. If you have received this e-mail in error, please co= ntact the sender immediately and delete the material from your computer.<= /span>

=C2=A0
3D"Kohl's3D"Customer3D"Find3D"Today's<= br /> 3D"Facebook"3D"Twitter"3D=3D"Pinterest"3D"=
3D"App3D"Google
3D"" =
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