Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id mNE8GOKOeFqBKAAAInt2oQ ; Mon, 05 Feb 2018 09:05:38 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Mon, 05 Feb 2018 09:05:38 -0800 Received: from mail-oln040092004038.outbound.protection.outlook.com ([40.92.4.38]:59760 helo=NAM02-CY1-obe.outbound.protection.outlook.com) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eikD2-0002jF-Sl for cs@transocean.com; Mon, 05 Feb 2018 09:05:38 -0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com; s=selector1; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version; bh=mQoQa2JaT3JCBgQa8h6UApgw+7hASDRIYNOvVfHXfXk=; b=ujspbkOZaZb94oeA1mbSR+gcD+bD6cYGZtANFVu6T3qEazaT63qNGYJMNHk/Y1kctslpgNOVQspO3sz1eRnrEbFJx8lwlDjqy3rTYM8m7bS+ht/48BYfjY1i1Nv8LAfsuYDJOWC41lZkro6RmRqRxruaWBaDOX9Own2FAzCgh2TJgtbHIQmRpmIPzYgKhyL2Vn3Hmy+5+RzBBZQv58BmTsPjRbOxezdo82I4UbO9hBprcwoFAB7vaQWVmet0V9adKzTG/QTQ/XEXEtPAjtXI8EV0vOKCU6hAO+Fjy88hGHrCZXM7FBKdmnJtknx+1aQo6qPvaeXIC40G9O/2dlzPYw== Received: from SN1NAM02FT028.eop-nam02.prod.protection.outlook.com (10.152.72.57) by SN1NAM02HT082.eop-nam02.prod.protection.outlook.com (10.152.73.72) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.444.20; Mon, 5 Feb 2018 17:04:55 +0000 Received: from BN6PR14MB1250.namprd14.prod.outlook.com (10.152.72.56) by SN1NAM02FT028.mail.protection.outlook.com (10.152.72.105) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.464.11 via Frontend Transport; Mon, 5 Feb 2018 17:04:55 +0000 Received: from BN6PR14MB1250.namprd14.prod.outlook.com ([10.173.162.136]) by BN6PR14MB1250.namprd14.prod.outlook.com ([10.173.162.136]) with mapi id 15.20.0464.015; Mon, 5 Feb 2018 17:04:55 +0000 From: rosemary bucchianeri To: "cs@transocean.com" Subject: Rug problem Thread-Topic: Rug problem Thread-Index: AQHTnqF5rFzhHtOXdkqq0YlkK1diXA== Date: Mon, 5 Feb 2018 17:04:55 +0000 Message-ID: Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-incomingtopheadermarker: OriginalChecksum:811ECE91A82276922EEE27D8FB8FA50D4129B1F9B40556D2B5643FE0FCCDEF56;UpperCasedChecksum:0CF7ED92C30D59797FBBF6773556FFB77B10864DD94C798E6655FA662DFFF531;SizeAsReceived:6900;Count:44 x-ms-exchange-messagesentrepresentingtype: 1 x-tmn: [EE9vGZSD5devV0LoN1BGOfgboolwnmJZMgFC1BqSjmOuDO7pcPP8hT7TGE5jAg91] x-ms-publictraffictype: Email x-microsoft-exchange-diagnostics: 1;SN1NAM02HT082;6:rpwbv+iJvUeRWZ+QxgIKuhFQ5uEsltUT3JflpE+Afz2JiIEWrde9zq9aTkRC5dKxP3Xv7MEWMjeH2X4Xxc1k/E2lBgXlGQyvGwsJqtdu8bZ308ODU0QZ64AopwARmpGu9nooqcTqkSv7Q0fLX4Va0mMur5/Hv52r+CQUhgal+lqRz7yRA6Ef8BP+ibLS2xQbHfLpJrmLxd8Ci9e8HuljlH2A4Z/HXWlRnvjT89DP/jx9GduorC5+Sm1gBP6oefdwhAN+IPAScZg14vdBXdr2tyI2zjuZ4YhTCEOtJcmtU0EuiHy5jwb8ACHg4HA5+LZqDyjmQXhZYnepqyRTKM01uO9hb+PY/lKoXUsikcFStms=;5:f8RqbR3bCkLh9KxLLkua6gLNRtPRjmniyr2MPpUxrEerozl9hi2oJ5pYoTTWkGBDDTOKPPZ0zvUEH6Ap0fYxckHlZwzHKiPanbSn8wn+u9jdi6GogpKipphc8cBa4OJ/oE6MaKfzHZhOy8umDDCbBrm+K65x8Yla7bjwuFv0V+M=;24:WcOiG9dtP5wQVffoNnXZSM+uGf8IsSKp7sdkYUZaweNO819h3UO2+weJ6KWnyp0bg82Soei8ldLgLZqLEJmB5FBJCuhStOcPZZyje6Nfr0M=;7:lrFKMXKLcL0ervnO66UK5LUyx1uViglCPy7VM3YoA2sDYVKyDVfyGRm9jXLfVxf8YzN06tOgCj9QlVhid19+1cZZirclHXS/MYBg4zVI/9UtatviLhaTjcMPYTEwTU6TAgbt2ZD1IeTgj9nEUkEcNAgXSYgvFBpja4SEeqHIWQf0mCzDfHIwa/lvGaQ5Y9XYFqQWuTwttNZYcVquSow/3ZY4BVymAOUrdhq5klNzIuuSt5CA+cb6wjKQgHEbp6SY x-incomingheadercount: 44 x-eopattributedmessage: 0 x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:(7020095)(201702061074)(5061506573)(5061507331)(1603103135)(2017031320274)(2017031324274)(2017031323274)(2017031322404)(1603101448)(1601125374)(1701031045);SRVR:SN1NAM02HT082; x-ms-traffictypediagnostic: SN1NAM02HT082: x-ms-office365-filtering-correlation-id: 571dff92-d3d5-48f2-76eb-08d56cba9461 x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(444000031);SRVR:SN1NAM02HT082;BCL:0;PCL:0;RULEID:;SRVR:SN1NAM02HT082; x-forefront-prvs: 0574D4712B x-forefront-antispam-report: SFV:NSPM;SFS:(7070007)(98901004);DIR:OUT;SFP:1901;SCL:1;SRVR:SN1NAM02HT082;H:BN6PR14MB1250.namprd14.prod.outlook.com;FPR:;SPF:None;LANG:; spamdiagnosticoutput: 1:99 spamdiagnosticmetadata: NSPM Content-Type: multipart/alternative; boundary="_000_BN6PR14MB1250844E12DD452B936D2D1F8AFE0BN6PR14MB1250namp_" MIME-Version: 1.0 X-OriginatorOrg: hotmail.com X-MS-Exchange-CrossTenant-Network-Message-Id: 571dff92-d3d5-48f2-76eb-08d56cba9461 X-MS-Exchange-CrossTenant-originalarrivaltime: 05 Feb 2018 17:04:55.1405 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Internet X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa X-MS-Exchange-Transport-CrossTenantHeadersStamped: SN1NAM02HT082 X-Spam-Status: No, score=-1.8 X-Spam-Score: -17 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello, I called your customer service on Monday, February 5th and talked to Kathy. She suggested that I contact you by doing e-mail. I purchased a Madrid carpet 8’x10’ from Macy’s about 4 years ago. I know that the manufacturer said that the rug would shed, but decrease over time. I have suffered with this rug for years and the tipping point was today! Whenever I sweep, the canister fills up and has to be emptied after one sweeping. My living room is constantly filled with fibers over everything. I have to dust every other day! Is there any way to return this rug and get something else? It took my about a year to pay it off. I would appreciate a response. [...] Content analysis details: (-1.8 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 SPF_PASS SPF: sender matches SPF record 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider (barbaradr301[at]hotmail.com) 0.2 FREEMAIL_ENVFROM_END_DIGIT Envelope-from freemail username ends in digit (barbaradr301[at]hotmail.com) -0.0 SPF_HELO_PASS SPF: HELO matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO --_000_BN6PR14MB1250844E12DD452B936D2D1F8AFE0BN6PR14MB1250namp_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Hello, I called your customer service on Monday, February 5th and talked to Kath= y. She suggested that I contact you by doing e-mail. I purchased a Madrid= carpet 8=92x10=92 from Macy=92s about 4 years ago. I know that the manufa= cturer said that the rug would shed, but decrease over time. I have suffer= ed with this rug for years and the tipping point was today! Whenever I swe= ep, the canister fills up and has to be emptied after one sweeping. My livi= ng room is constantly filled with fibers over everything. I have to dust e= very other day! Is there any way to return this rug and get something else= ? It took my about a year to pay it off. I would appreciate a response. Thank you, Rosemary Bucchianeri 301 Barbara Drive Monongahela, Pa 15063 Phone 724-258-9414 Sent from Mail for Window= s 10 --_000_BN6PR14MB1250844E12DD452B936D2D1F8AFE0BN6PR14MB1250namp_ Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable

 

Hello,

 

  I called your customer service on Monday, Feb= ruary 5th and talked to Kathy.  She suggested that I contac= t you by doing e-mail.  I purchased a Madrid carpet 8=92x10=92 from Ma= cy=92s about 4 years ago.  I know that the manufacturer said that the rug would shed, but decrease over time.  I have suffere= d with this rug for years and the tipping point was today!  Whenever I= sweep, the canister fills up and has to be emptied after one sweeping. My = living room is constantly filled with fibers over everything.  I have to dust every other day!  Is there any = way to return this rug and get something else?  It took my about a yea= r to pay it off.  I would appreciate a response. 

 

Thank you, Rosemary Bucchianeri

301 Barbara Drive

Monongahela, Pa 15063

Phone 724-258-9414

Sent from Mail for Windows 10

 

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