Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id cNrUNZP2dlr3WwAAInt2oQ ; Sun, 04 Feb 2018 04:03:31 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Sun, 04 Feb 2018 04:03:31 -0800 Received: from out4.pod8.sac1.zdsys.com ([192.161.146.103]:46202) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eiJ0w-00066c-DZ for cs@transocean.com; Sun, 04 Feb 2018 04:03:31 -0800 Received: from out4.pod13.usw2.zdsys.com (out4.pod13.usw2.zdsys.com [10.210.80.104]) by out4.pod8.sac1.zdsys.com (Postfix) with ESMTP id A44E3416502C for ; Sun, 4 Feb 2018 12:02:37 +0000 (UTC) Received: from zendesk.com (unknown [10.210.115.229]) by out4.pod13.usw2.zdsys.com (Postfix) with ESMTP id 753D33000008E for ; Sun, 4 Feb 2018 12:02:37 +0000 (UTC) Date: Sun, 04 Feb 2018 12:02:37 +0000 From: Houzz Reply-To: Houzz To: Marci Maiorano Message-ID: <09L6P7LR9R_5a76f65d32aae_74603f80cc6cb998165181_sprut@zendesk.com> In-Reply-To: <006e01d39c34$cceaaac0$66c00040$@transocean.com> References: <09L6P7LR9R@zendesk.com> <006e01d39c34$cceaaac0$66c00040$@transocean.com> Subject: How would you rate the support you received? 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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## Hello Marci Maiorano, We'd love to hear what you think of the customer service we provided for Ticket #4377924. Please take a moment to answer one simple question below: [...] Content analysis details: (-101.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: zendesk.com] 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO ----==_mimepart_5a76f65d70cd1_74603f80cc6cb998165315 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Hello Marci Maiorano, We'd love to hear what you think of the customer service we provided for = Ticket #4377924. Please take a moment to answer one simple question below= : How would you rate the support you received? You can copy the following URL into your browser to rate: https://support.houzz.com/requests/4377924/satisfaction/new/yPUsDMrcKLH= nn45v23POze4v0?locale=3D1 Here's a reminder of what your ticket was about: ---------------------------------------------- Alexandra F., Feb 3, 15:37 PST Thank you so much, Yolanda! I so appreciate your efforts and helpfulness = in this! The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Feb 2, 06:48 PST Good Morning Alexandra, We have added the note, =E2=80=9CFrom The Dawsons=E2=80=9D to the packing= slip that we print from your portal since it has no pricing at all. Atta= ched is a copy for you to see. = Should you need further assistance please do not hesitate to contact us. = ** Please send all orders, inquiries, cancellations and order modificatio= ns directly to cs@transocean.com to avoid delays in processing.** = Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. = = = Thank you kindly, Sandy Noriega Customer Service Supervisor 10 Midland Ave. Port Chester NY, 10573 914.949.5656x2 / 914.937.3140 Sandyn@transocean.com = ***PLEASE NOTE NEW FAX NUMBER- 914.937.3140*** = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above = From: Houzz [mailto:support@houzz.com] Sent: Thursday, February 01, 2018 10:04 AM To: Marci Maiorano Subject: Regarding Houzz Order 1591-2107-6080-7804 Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/JwafX4Bj209VaX= UrR5Qpq62fh/?name=3Dimage001.jpg HZZS - Po 1591-2107-6080-7804 - Packing Slip.pdf - https://support.houzz.= com/attachments/token/Ed7N9ppaXSLnDmGuI59Z8xiis/?name=3DHZZS+-+Po+1591-21= 07-6080-7804+-+Packing+Slip.pdf ---------------------------------------------- Alexandra F., Feb 1, 07:04 PST Hello, Regarding Houzz Order 1591-2107-6080-7804, Per our customer's request - please do not include any kind of receipt wh= en packaging this order as it is a gift. Also, if you could include _"From The Dawsons_ " in either the ship line = or as a note within the package - this would be so appreciated! Thank you for your helpfulness and efforts in this! Best, Alexandra (615) 610-1832 The Houzz Team Houzz | The New Way to Design Your Home -------------------------------- This email is a service from Houzz. [09L6P7-LR9R]= ----==_mimepart_5a76f65d70cd1_74603f80cc6cb998165315 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

Hello Marci Maiorano,

We'd love to hear what you think of th= e customer service we provided for Ticket #4377924. Please take a = moment to answer one simple question below:

How would you rate the support you receive= d?

Good, I'm sa= tisfied

Bad, I'm unsatisfied

Here's a remin= der of what your ticket was about:

= =
3D"Alexandra =

Al= exandra F. (Houzz)

Feb 3, 15:37 P= ST

Thank you so much, Yolanda! I so appreciate your ef= forts and helpfulness in this!=C2=A0

The Houzz Team
Houzz | The New Way to Desig= n Your Home

= =
= 3D"Yolanda"

= Yolanda

Feb = 2, 06:48 PST

Good Morni= ng Alexandra,

We have added the note, =E2= =80=9CFrom The Dawsons=E2=80=9D to the packing slip that we print from yo= ur portal since it has no pricing at all. Attached is a copy for you to s= ee.

Should you need further assistance please do not hesitate to contact us.=

**= Please send all orders, inquiries, cancellations and order modifications= directly to cs@t= ransocean.com to avoid delays in processing.**

Please note: Effective 1/= 19/18 Trans-Ocean=E2=80=99s fax no. will change to 1-914-937-3140.

Please update your records accordingly to ens= ure your documents are all received at the proper location. Thank you for= your prompt attention to this matter.

= Thank you,

Yolanda Noriega

Customer Service Rep.

Trans-Ocean Imports

10 Midland Ave. = | Ste.M00 | Port Chester, NY 10573

914.= 949.5656 Ext. 2 | 914.937.3140

Confidentiality Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, distri= bute or take any action in reliance on the contents of this electronic tr= ansmission. If you have received this electronic transmission in error, p= lease notify us by telephone and immediately delete this message. As E-ma= il transmissions cannot be guaranteed secure or error-free the sender doe= s not accept any liability for errors or omissions in the contents of thi= s message, which arise because of electronic transmission. Any documents = accompanying this electronic transmission and the information contained h= erein belong to the sender and are privileged and intended only for the u= se of the individual(s) named above.

Thank you kindly,

Sandy Noriega

=

Customer Service Supervisor

10 Midland Ave. Port Chester NY, 10573

914.949.5656x2 / 914.937.3140

Sa= ndyn@transocean.com

***PLEASE NOTE NEW FAX NUMBER- 914.937.3140***

Confident= iality Notification: If you are not the intended recipient, please do not= disclose, disseminate, copy, distribute or take any action in reliance o= n the contents of this electronic transmission. If you have received this= electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors= or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmis= sion and the information contained herein belong to the sender and are pr= ivileged and intended only for the use of the individual(s) named above

From= : Houzz [mailto:s= upport@houzz.com]
Sent: Thursday, February 01, 2018 10:04 AM
To: Marci Maiorano <cs@transocean.com>
Subject: Regarding Houzz Order 159= 1-2107-6080-7804

Attachment(s)
= image001.jpg
= HZZS - Po 1591-2107-6080-7804 - Packing Slip.pdf

=
<= img alt=3D"Alexandra " height=3D"40" src=3D"https://secure.gravatar.com/a= vatar/1650d55819a69e2ef90ff4f40502e807?size=3D40&default=3Dhttps%3A%2= F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=3Dg"= style=3D"height: auto; line-height: 100%; outline: none; text-decoration= : none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radiu= s: 5px;" width=3D"40" />

= Alexandra F. (Houzz) =

Feb 1, 07:04 PST

=
Hello,

Regarding Houzz Order 1591-2107-6080-7804,

Per our customer's= request - please do not include any kind of receipt when packaging this = order as it is a gift.

Also, if you could include "From The= Dawsons " in either the ship line or as a note within the package - = this would be so appreciated!

Thank you for your helpfulness a= nd efforts in this!

Best,
Alexandra
(615) 610-1832=C2= =A0

The Houz= z Team
Houzz | The New Way to Design Your Home

=

This email is a service from Houzz. Delivered by Zendesk.
[09L6P7-LR9R] ----==_mimepart_5a76f65d70cd1_74603f80cc6cb998165315--