Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id WDmaJI7CdFrASAAAInt2oQ ; Fri, 02 Feb 2018 11:57:02 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Fri, 02 Feb 2018 11:57:02 -0800 Received: from out6.pod8.sac1.zdsys.com ([192.161.146.105]:47687) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1ehhRs-0004qV-8o for cs@transocean.com; Fri, 02 Feb 2018 11:57:02 -0800 Received: from out7.pod13.usw2.zdsys.com (out7.pod13.usw2.zdsys.com [10.210.60.219]) by out6.pod8.sac1.zdsys.com (Postfix) with ESMTP id C5ADA2092326 for ; Fri, 2 Feb 2018 19:55:55 +0000 (UTC) Received: from zendesk.com (unknown [10.210.115.229]) by out7.pod13.usw2.zdsys.com (Postfix) with ESMTP id 8C07A3000008F for ; Fri, 2 Feb 2018 19:55:55 +0000 (UTC) Date: Fri, 02 Feb 2018 19:55:55 +0000 From: Houzz Reply-To: Houzz To: Marci Maiorano Message-ID: In-Reply-To: <032d01d39a0f$a5cfc3c0$f16f4b40$@transocean.com> References: <032d01d39a0f$a5cfc3c0$f16f4b40$@transocean.com> <00ca01d39aa9$da086490$8e192db0$@transocean.com> <00f001d39aab$c176a660$4463f320$@transocean.com> <018501d39c5f$a12885d0$e3799170$@transocean.com> Subject: [Houzz] Re: Order # 1590-5276-2297-7037 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5a74c24b8223b_14f13fe2c18cb9947236db"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-365241383691 X-Zendesk-From-Account-Id: ad36655 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1517601355; bh=RGmb22E9QyyOmHQMOf+GFQp1+TYTIoOnKrLubNM3zuk=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=nNCvehtPWujkZrcBCVcg4dToh8Ut6GiVDTGGCH0P1WaSym8zxfTOr2lpEAvzMBTxvykq3boxcyOwqw4Lzs8S3IYJoaBhIGvPrWNuJp08sH2B8+Mbg/86n9HeTVkGOeynls0nZGCiOGlKzMM1XM5Bf5NveVsgpuLDlB1lN3UV3CQ= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmailmarkup.zendesk.com; q=dns/txt; s=zendesk1; t=1517601355; bh=RGmb22E9QyyOmHQMOf+GFQp1+TYTIoOnKrLubNM3zuk=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=E+A6Q/OuoybRcQxBxqQl5p/tI7Tbj13Ekxunjd9R6ZlXNL7zGLlIBal5f2e6G0svqf/G0LsLVW6vCrCuibKq/20BY6hsUzy/xIAyVZz+XwWwDgNyKSa3HpxCFhGM38CGGnifunefPj7XiWeqQQum6J29P2AXTr6vKGiCOexbOt4= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=RIBOZNW+ c=1 sm=1 tr=0 a=dmQUY98OP4ANj+XVYhYvHA==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=ZZnuYtJkoWoA:10 a=TS0w7KNvAAAA:8 a=s3hqTAPFAAAA:8 a=cQYKRRMmAAAA:8 a=BGQ9EVbwrLug2a45n6UA:9 a=boMnQD-cmIcJSRlC:21 a=hqYUoYmsVF_b_4af:21 a=QEXdDO2ut3YA:10 a=kggp5tuALP8A:10 a=I0KI8XM4LFQA:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=SSmOFEACAAAA:8 a=_xC48ksiXLfAVtNRp1UA:9 a=9TiCOqs2P4ysbtUUcEZcEYoys8A=:19 a=keGpBVZc_cnMfafl:21 a=EhJMTZ2c6Meu8ZAx:21 a=7Ra4l-4RO30VnLkk:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=rFsXE6vyt8AA:10 a=r9_pTfH8ykgA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=I4aYP4Ug c=1 sm=1 tr=0 a=gJyHCkYyI7LE0rPoxThK9w==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=TS0w7KNvAAAA:8 a=s3hqTAPFAAAA:8 a=cQYKRRMmAAAA:8 a=BGQ9EVbwrLug2a45n6UA:9 a=boMnQD-cmIcJSRlC:21 a=hqYUoYmsVF_b_4af:21 a=QEXdDO2ut3YA:10 a=kggp5tuALP8A:10 a=I0KI8XM4LFQA:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=SSmOFEACAAAA:8 a=_xC48ksiXLfAVtNRp1UA:9 a=9TiCOqs2P4ysbtUUcEZcEYoys8A=:19 a=keGpBVZc_cnMfafl:21 a=EhJMTZ2c6Meu8ZAx:21 a=7Ra4l-4RO30VnLkk:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=rFsXE6vyt8AA:10 a=r9_pTfH8ykgA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-Spam-Status: No, score=-99.7 X-Spam-Score: -996 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## Your request (#4356839) has been updated. Reply to this email or click the link below: https://support.houzz.com/hc/requests/4356839 [...] Content analysis details: (-99.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.5 KAM_NUMSUBJECT Subject ends in numbers 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: zendesk.com] 1.5 SPF_SOFTFAIL SPF: sender does not match SPF record (softfail) 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.2 KAM_HUGEIMGSRC Message contains many image tags with huge http urls X-Spam-Flag: NO ----==_mimepart_5a74c24b8223b_14f13fe2c18cb9947236db Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Your request (#4356839) has been updated. Reply to this email or click th= e link below: https://support.houzz.com/hc/requests/4356839 ---------------------------------------------- Quinae D., Feb 2, 11:55 PST Hi, Thank you! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Feb 2, 11:54 PST Hi Quinae, This email is to provide an update on the pick up of your order 1590-5276= -2297-7037. = Carrier: Fed-Ex Tracking# 997033850077554 = The trace shows that the package was delivered today, please follow the l= ink below for updates of this return. = https://www.fedex.com/apps/fedextrack/?action=3Dtrack&trackingnumber=3D99= 7033850077554&cntry_code=3Dus = = Should you need further assistance please do not hesitate to contact us. = ** Please send all orders, inquiries, cancellations and order modificatio= ns directly to cs@transocean.com to avoid delays in processing.** = Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/uIyp1fprv78S85= fRpYrRcZTay/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Feb 1, 14:44 PST Hello, Do you have confirmation of the pickup? The customer is inquiring. Please= advise. Thank you! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Quinae D., Jan 31, 08:07 PST Hello, Thank you! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 31, 07:54 PST Quinae, We will monitor the pick-up, return and credit process. = Should you need further assistance please do not hesitate to contact us. Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/1IfQwuTloqwTZc= JzAgWpJuAMZ/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 31, 07:46 PST Hello, The seller has advised that a call tag pick up has been issued and the ca= rrier, FedEx, will attempt their first pick up on Friday, 02/02. Once your item is picked up and on its way back to the seller, you will b= e refunded in full. Please let me know if there is anything else I can do to assist! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Quinae D., Jan 31, 07:44 PST Hello, Thank you for the update. I will advise the customer. Please confirm the = customer can be refunded once the item is picked up. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 31, 07:40 PST Good Morning Quinae, The call tag has been authorized and issued, please have the package mark= ed with RA# 2833156RA. We will send Fed-ex to the customer=E2=80=99s loca= tion to retrieve the package. The call tag tracking# will be available to= morrow and the first pick up attempt is expected for Friday the 2nd. = Should you need further assistance please do not hesitate to contact us. = ** Please send all orders, inquiries, cancellations and order modificatio= ns directly to cs@transocean.com to avoid delays in processing.** = Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/b37RyrBGZ8Z4sh= 2Mfmr3nC8iv/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 30, 13:22 PST Hello, Thank you for your update. I will look forward to your email with a resol= ution. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 30, 13:16 PST Good Afternoon Quinae, We are sorry to hear that your customer is not happy with their purchase.= We have submitted the order details and images provided to management fo= r review and consideration. Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. = = = Thank you kindly, Sandy Noriega Customer Service Trans-Ocean Imports 914.949.5656 x 2 | 914.937.3140 fax Sandyn@transocean.com ***PLEASE NOTE NEW FAX NUMBER- 914.937.3140*** = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above = From: Houzz [mailto:support@houzz.com] Sent: Tuesday, January 30, 2018 10:01 AM To: Marci Maiorano Subject: Order # 1590-5276-2297-7037 Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/ZrFBIGoS2Qbgrx= 4mgEHk2F7zM/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 30, 07:00 PST Hello, The customer for the order above has reported that their item arrived wit= h damages and some spotting. The customer is seeking to return the rug fo= r a refund in full. I have attached photos below. Please advise. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home Attachment(s): image7 (1).pdf - https://support.houzz.com/attachments/token/H1d07w7lZHBR= mQ8cmQnZhJXOE/?name=3Dimage7+%281%29.pdf image5 (1).pdf - https://support.houzz.com/attachments/token/OP6qgtjGmtUU= KfX2IeJDVVN94/?name=3Dimage5+%281%29.pdf image6 (2).pdf - https://support.houzz.com/attachments/token/pnWrCVyIGUOy= gEZyiEEi20wwm/?name=3Dimage6+%282%29.pdf image4 (6).pdf - https://support.houzz.com/attachments/token/6rovksb2RYSR= FBjmkfiBTz0d1/?name=3Dimage4+%286%29.pdf image3 (13).pdf - https://support.houzz.com/attachments/token/gfDIiseFe3y= kRzsk441YX3z7V/?name=3Dimage3+%2813%29.pdf -------------------------------- This email is a service from Houzz. [DO63MO-GP5X]= ----==_mimepart_5a74c24b8223b_14f13fe2c18cb9947236db Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

Your request (#4356839) has been updated. Reply to this ema= il or click the link below:
https://support.houzz.com/hc/request= s/4356839

=
= =
3D"Quinae =

= Quinae D. (Houzz) =

Feb 2, 11:55 PST

=
Hi,
Thank you!=C2=A0

Best Wishes,

Quinae

<= p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gr= ande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px;= margin: 15px 0" dir=3D"auto">The Houzz Team
Houzz | The New Way to = Design Your Home

=

= 3D"Yolanda"

= Yolanda

<= p style=3D"font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida San= s',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-= bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;"> Fe= b 2, 11:54 PST

Hi Quina= e,

This email is to provide an update o= n the pick up of your order 1590-5276-2297-7037.

Carrier: Fed-Ex

Tracking# 997033850077554

The trace shows that the pa= ckage was delivered today, please follow the link below for updates of th= is return.

https://www.fedex.com/apps/fedextrack/?acti= on=3Dtrack&trackingnumber=3D997033850077554&cntry_code=3Dus <= /p>

Sho= uld you need further assistance please do not hesitate to contact us.

=

** Ple= ase send all orders, inquiries, cancellations and order modifications dir= ectly to cs@trans= ocean.com to avoid delays in processing.**

Please note: Effective 1/19/18= Trans-Ocean=E2=80=99s fax no. will change to 1-914-937-3140.

Please update your records accordingly to ensure y= our documents are all received at the proper location. Thank you for your= prompt attention to this matter.

Thank= you,

Yolanda Noriega

Customer Service Rep.

= Trans-Ocean Imports

10 Midland Ave. | S= te.M00 | Port Chester, NY 10573

914.949= .5656 Ext. 2 | 914.937.3140

Confidentiality Notification: If you are not the= intended recipient, please do not disclose, disseminate, copy, distribut= e or take any action in reliance on the contents of this electronic trans= mission. If you have received this electronic transmission in error, plea= se notify us by telephone and immediately delete this message. As E-mail = transmissions cannot be guaranteed secure or error-free the sender does n= ot accept any liability for errors or omissions in the contents of this m= essage, which arise because of electronic transmission. Any documents acc= ompanying this electronic transmission and the information contained here= in belong to the sender and are privileged and intended only for the use = of the individual(s) named above.

Attachment(s) image001.j= pg

=

=
=
= 3D"Quinae =

= Quinae D. (Houzz) =

Feb 1, 14:44 PST

=
Hello,
=
Do you have confirmation of the pickup? The customer is inquiring. = Please advise. Thank you!=C2=A0

Best Wishes,

Quinae=

The Houzz Team
Houzz | The New Wa= y to Design Your Home

=

= = =

= Quinae D. (Houzz) =

Jan 31, 08:07 PST

=
Hello,

Thank you!=C2=A0

Best Wishes,

Quinae

The Houzz Team
Houzz | The New Way to Des= ign Your Home

= 3D"Quinae

=
= 3D"Yolanda"

= Yolanda

Jan = 31, 07:54 PST

Quinae,

We will monitor the pick-up, return and = credit process.

Should you need further assistance please do not hesitate to= contact us.

Please note: Effective 1/1= 9/18 Trans-Ocean=E2=80=99s fax no. will change to 1-914-937-3140.

Please update your records accordingly to ensu= re your documents are all received at the proper location. Thank you for = your prompt attention to this matter.

T= hank you,

Yolanda Noriega

Customer Service Rep.

Trans-Ocean Imports

10 Midland Ave. = | Ste.M00 | Port Chester, NY 10573

914.= 949.5656 Ext. 2 | 914.937.3140

Confidentiality Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, distri= bute or take any action in reliance on the contents of this electronic tr= ansmission. If you have received this electronic transmission in error, p= lease notify us by telephone and immediately delete this message. As E-ma= il transmissions cannot be guaranteed secure or error-free the sender doe= s not accept any liability for errors or omissions in the contents of thi= s message, which arise because of electronic transmission. Any documents = accompanying this electronic transmission and the information contained h= erein belong to the sender and are privileged and intended only for the u= se of the individual(s) named above.

Attachment(s)=
image00= 1.jpg

=

= = =

= Quinae D. (Houzz) =

Jan 31, 07:46 PST

=
Hello,

The seller has advised that a call tag pick up has been issued=C2=A0= and the carrier, FedEx, will attempt their first pick up on Friday, 02/02= .

Once your item is picked up and on its way back to the selle= r, you will be refunded in full.

Please let me know if there i= s anything else I can do to assist!=C2=A0
<= p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gr= ande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px;= margin: 15px 0" dir=3D"auto">Best Wishes,

Quinae

The Houzz Team
Houzz | = The New Way to Design Your Home

=

= 3D"Quinae

= =
3D"Quinae

= Quinae D. (Houzz) =

Jan 31, 07:44 PST

=
Hello,

Thank you for the update. I will advise the customer. = Please confirm the customer can be refunded once the item is picked up.

B= est Wishes,

Quinae

The Houzz Team
Houzz | The New Way to Design Your Home=

3D=

Y= olanda

Jan 31, 07:40 PST=

Good Morning Quinae,

The call tag has been authorized and iss= ued, please have the package marked with RA# 2833156RA. We will send Fed-= ex to the customer=E2=80=99s location to retrieve the package. The call t= ag tracking# will be available tomorrow and the first pick up attempt is = expected for Friday the 2nd.

Should you need further assistance please do no= t hesitate to contact us.

** Please send all orders, inquiries, cancellation= s and order modifications directly to cs@transocean.com to avoid delays in processing.= **

= Thank you,

Yolanda Noriega

Customer Service Rep.

Trans-Ocean Imports

10 Midland Ave. = | Ste.M00 | Port Chester, NY 10573

914.= 949.5656 Ext. 2 | 914.937.3140

Confidentiality Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, distri= bute or take any action in reliance on the contents of this electronic tr= ansmission. If you have received this electronic transmission in error, p= lease notify us by telephone and immediately delete this message. As E-ma= il transmissions cannot be guaranteed secure or error-free the sender doe= s not accept any liability for errors or omissions in the contents of thi= s message, which arise because of electronic transmission. Any documents = accompanying this electronic transmission and the information contained h= erein belong to the sender and are privileged and intended only for the u= se of the individual(s) named above.

Attachment(s)=
image00= 1.jpg

=

= = =

= Quinae D. (Houzz) =

Jan 30, 13:22 PST

=
Hello,

Thank you for your update. I will look forward to your email with = a resolution.=C2=A0

Best Wishes,

Quinae

The Houzz Team
Houzz | The New Way to Design You= r Home

=
= 3D"Quinae

<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;">

Yolanda

Jan 30, 13:1= 6 PST

Good Afternoon Qu= inae,

We are sorry to hear that your cu= stomer is not happy with their purchase. We have submitted the order deta= ils and images provided to management for review and consideration.

Please note: Effective 1/19/18 Trans-Ocean=E2= =80=99s fax no. will change to 1-914-937-3140.

Please update your records accordingly to ensure your documents ar= e all received at the proper location. Thank you for your prompt attentio= n to this matter.

Thank you,

Yolanda Noriega

Customer Service Rep.

Trans-Ocean Impo= rts

10 Midland Ave. | Ste.M00 | Port Ch= ester, NY 10573

914.949.5656 Ext. 2 | 9= 14.937.3140

Confidentiality Notification: If you are not the intended recipien= t, please do not disclose, disseminate, copy, distribute or take any acti= on in reliance on the contents of this electronic transmission. If you ha= ve received this electronic transmission in error, please notify us by te= lephone and immediately delete this message. As E-mail transmissions cann= ot be guaranteed secure or error-free the sender does not accept any liab= ility for errors or omissions in the contents of this message, which aris= e because of electronic transmission. Any documents accompanying this ele= ctronic transmission and the information contained herein belong to the s= ender and are privileged and intended only for the use of the individual(= s) named above.

Thank you kindly,=
Sandy Noriega
Customer Service
Trans-Ocean Imports
9= 14.949.5656 x 2 | 914.937.3140 fax
Sandyn@transocean.com

***PLEASE NOTE NEW FAX NUMBER- 914.937.3140***

Confidentiality N= otification: If you are not the intended recipient, please do not disclos= e, disseminate, copy, distribute or take any action in reliance on the co= ntents of this electronic transmission. If you have received this electro= nic transmission in error, please notify us by telephone and immediately = delete this message. As E-mail transmissions cannot be guaranteed secure = or error-free the sender does not accept any liability for errors or omis= sions in the contents of this message, which arise because of electronic = transmission. Any documents accompanying this electronic transmission and= the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above

From: Houzz = [mailto:support@h= ouzz.com]
Sent: Tuesday, January 30, 2018 10:01 AM
To: Marc= i Maiorano <cs= @transocean.com>
Subject: Order # 1590-5276-2297-7037

image001.jpg

=

<= /tr>
=
3D"Quinae =

Qui= nae D. (Houzz) =

Jan 30, 07:00 PST =

Hello,

The customer for the order above has= reported that their item arrived with damages and some spotting. The cus= tomer is seeking to return the rug for a refund in full.=C2=A0

I have attached photos below. Please advise.=C2=A0

Best Wishes,

Quinae

The Houzz Team
Houzz | The New Way to Design Your Home

=

= Attachment(s)
image7 (1).pdf
image5 (1).pdf
= image6 (2).pdf
image= 4 (6).pdf
image3 (13).pdf

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