Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 6EbBGYHCdFrASAAAInt2oQ ; Fri, 02 Feb 2018 11:56:49 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Fri, 02 Feb 2018 11:56:49 -0800 Received: from out3.pod8.sac1.zdsys.com ([192.161.146.102]:44990) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1ehhRs-0004qW-7V for cs@transocean.com; Fri, 02 Feb 2018 11:56:49 -0800 Received: from out5.pod13.usw2.zdsys.com (out5.pod13.usw2.zdsys.com [10.210.74.37]) by out3.pod8.sac1.zdsys.com (Postfix) with ESMTP id C490F464AE for ; Fri, 2 Feb 2018 19:55:55 +0000 (UTC) Received: from zendesk.com (unknown [10.210.115.229]) by out5.pod13.usw2.zdsys.com (Postfix) with ESMTP id 9111A30000091 for ; Fri, 2 Feb 2018 19:55:55 +0000 (UTC) Date: Fri, 02 Feb 2018 19:55:55 +0000 From: Houzz Reply-To: Houzz To: Marci Maiorano Message-ID: In-Reply-To: <032d01d39a0f$a5cfc3c0$f16f4b40$@transocean.com> References: <032d01d39a0f$a5cfc3c0$f16f4b40$@transocean.com> <00ca01d39aa9$da086490$8e192db0$@transocean.com> <00f001d39aab$c176a660$4463f320$@transocean.com> <018501d39c5f$a12885d0$e3799170$@transocean.com> Subject: [Houzz] Re: Order # 1590-5276-2297-7037 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5a74c24b88902_b723fab21ccb990653898"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-365241383711 X-Zendesk-From-Account-Id: ad36655 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1517601355; bh=P0PaYdYa9hwoJ6HAqWfi7X5ZG3bgSgS3sNTr2IY0cMM=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=ucBfRsaL2WMUot6HmB6NmJHXEHt98unQtROwqlUNQW75lP1Ncfn39VaArIy+sXn6gj4R61qpcaPw+WVivF8e3PMxIGT0qEcJJ/dAz46mJjB/LSmX3KSkxQpLo+dUHRGa2WFPRe62Hpuz+pXhYfKz0tEH/3gzt8HdgxIh+zZs0go= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmailmarkup.zendesk.com; q=dns/txt; s=zendesk1; t=1517601355; bh=P0PaYdYa9hwoJ6HAqWfi7X5ZG3bgSgS3sNTr2IY0cMM=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=I/lylX3MbSFS2HdnIycAGuG+ey8sC8b26CCjCoYQTguEZG2M55vtkk7u4L1TucQdKBbFxRVF/mGN6bCemIgwIIBKL4ShCHGsJWctfxIQWvKp9cHxfYarE023XA/puG6pSYnoSKXpHfDvVjnthn2LJSL4wK127q7n28gmH1pulmE= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=beqWK77B c=1 sm=1 tr=0 a=dmQUY98OP4ANj+XVYhYvHA==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=ZZnuYtJkoWoA:10 a=s3hqTAPFAAAA:8 a=cQYKRRMmAAAA:8 a=TS0w7KNvAAAA:8 a=BGQ9EVbwrLug2a45n6UA:9 a=XM7LT6CrGMJWpfz5:21 a=8TrMQMNP6_fMgmIw:21 a=QEXdDO2ut3YA:10 a=kggp5tuALP8A:10 a=I0KI8XM4LFQA:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=SSmOFEACAAAA:8 a=_xC48ksiXLfAVtNRp1UA:9 a=9TiCOqs2P4ysbtUUcEZcEYoys8A=:19 a=5qpvdjrcIWI7ri02:21 a=lvXbcIVWQNLk8b7J:21 a=UJw0mstBxuFfYDHk:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=rFsXE6vyt8AA:10 a=r9_pTfH8ykgA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=WtrWSorv c=1 sm=1 tr=0 a=Tm4Df9bpvO2g5+8T5HFgKg==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=s3hqTAPFAAAA:8 a=cQYKRRMmAAAA:8 a=TS0w7KNvAAAA:8 a=BGQ9EVbwrLug2a45n6UA:9 a=XM7LT6CrGMJWpfz5:21 a=8TrMQMNP6_fMgmIw:21 a=QEXdDO2ut3YA:10 a=kggp5tuALP8A:10 a=I0KI8XM4LFQA:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=SSmOFEACAAAA:8 a=_xC48ksiXLfAVtNRp1UA:9 a=9TiCOqs2P4ysbtUUcEZcEYoys8A=:19 a=5qpvdjrcIWI7ri02:21 a=lvXbcIVWQNLk8b7J:21 a=UJw0mstBxuFfYDHk:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=rFsXE6vyt8AA:10 a=r9_pTfH8ykgA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-Spam-Status: No, score=-101.2 X-Spam-Score: -1011 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## Your request (no. 4356839) has been solved. To reopen this request, reply to this email. [...] Content analysis details: (-101.2 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: zendesk.com] -100 USER_IN_WHITELIST From: address is in the user's white-list 0.5 KAM_NUMSUBJECT Subject ends in numbers 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.2 KAM_HUGEIMGSRC Message contains many image tags with huge http urls X-Spam-Flag: NO ----==_mimepart_5a74c24b88902_b723fab21ccb990653898 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Your request (no. 4356839) has been solved. To reopen this request, reply= to this email. ---------------------------------------------- Quinae D., Feb 2, 11:55 PST Hi, Thank you! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Feb 2, 11:54 PST Hi Quinae, This email is to provide an update on the pick up of your order 1590-5276= -2297-7037. = Carrier: Fed-Ex Tracking# 997033850077554 = The trace shows that the package was delivered today, please follow the l= ink below for updates of this return. = https://www.fedex.com/apps/fedextrack/?action=3Dtrack&trackingnumber=3D99= 7033850077554&cntry_code=3Dus = = Should you need further assistance please do not hesitate to contact us. = ** Please send all orders, inquiries, cancellations and order modificatio= ns directly to cs@transocean.com to avoid delays in processing.** = Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/uIyp1fprv78S85= fRpYrRcZTay/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Feb 1, 14:44 PST Hello, Do you have confirmation of the pickup? The customer is inquiring. Please= advise. Thank you! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Quinae D., Jan 31, 08:07 PST Hello, Thank you! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 31, 07:54 PST Quinae, We will monitor the pick-up, return and credit process. = Should you need further assistance please do not hesitate to contact us. Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/1IfQwuTloqwTZc= JzAgWpJuAMZ/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 31, 07:46 PST Hello, The seller has advised that a call tag pick up has been issued and the ca= rrier, FedEx, will attempt their first pick up on Friday, 02/02. Once your item is picked up and on its way back to the seller, you will b= e refunded in full. Please let me know if there is anything else I can do to assist! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Quinae D., Jan 31, 07:44 PST Hello, Thank you for the update. I will advise the customer. Please confirm the = customer can be refunded once the item is picked up. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 31, 07:40 PST Good Morning Quinae, The call tag has been authorized and issued, please have the package mark= ed with RA# 2833156RA. We will send Fed-ex to the customer=E2=80=99s loca= tion to retrieve the package. The call tag tracking# will be available to= morrow and the first pick up attempt is expected for Friday the 2nd. = Should you need further assistance please do not hesitate to contact us. = ** Please send all orders, inquiries, cancellations and order modificatio= ns directly to cs@transocean.com to avoid delays in processing.** = Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/b37RyrBGZ8Z4sh= 2Mfmr3nC8iv/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 30, 13:22 PST Hello, Thank you for your update. I will look forward to your email with a resol= ution. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 30, 13:16 PST Good Afternoon Quinae, We are sorry to hear that your customer is not happy with their purchase.= We have submitted the order details and images provided to management fo= r review and consideration. Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. = = = Thank you kindly, Sandy Noriega Customer Service Trans-Ocean Imports 914.949.5656 x 2 | 914.937.3140 fax Sandyn@transocean.com ***PLEASE NOTE NEW FAX NUMBER- 914.937.3140*** = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above = From: Houzz [mailto:support@houzz.com] Sent: Tuesday, January 30, 2018 10:01 AM To: Marci Maiorano Subject: Order # 1590-5276-2297-7037 Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/ZrFBIGoS2Qbgrx= 4mgEHk2F7zM/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 30, 07:00 PST Hello, The customer for the order above has reported that their item arrived wit= h damages and some spotting. The customer is seeking to return the rug fo= r a refund in full. I have attached photos below. Please advise. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home Attachment(s): image7 (1).pdf - https://support.houzz.com/attachments/token/H1d07w7lZHBR= mQ8cmQnZhJXOE/?name=3Dimage7+%281%29.pdf image5 (1).pdf - https://support.houzz.com/attachments/token/OP6qgtjGmtUU= KfX2IeJDVVN94/?name=3Dimage5+%281%29.pdf image6 (2).pdf - https://support.houzz.com/attachments/token/pnWrCVyIGUOy= gEZyiEEi20wwm/?name=3Dimage6+%282%29.pdf image4 (6).pdf - https://support.houzz.com/attachments/token/6rovksb2RYSR= FBjmkfiBTz0d1/?name=3Dimage4+%286%29.pdf image3 (13).pdf - https://support.houzz.com/attachments/token/gfDIiseFe3y= kRzsk441YX3z7V/?name=3Dimage3+%2813%29.pdf -------------------------------- This email is a service from Houzz. [DO63MO-GP5X]= ----==_mimepart_5a74c24b88902_b723fab21ccb990653898 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

Your request (no. 4356839) has been solved. To reopen this request= , reply to this email.

= =
3D"Quinae

= Quinae D. (Houzz) =

Feb 2, 11:55 PST

=
Hi,

Thank you!=C2=A0

Best Wishes,

Qu= inae

The Houzz Team
Houzz | The Ne= w Way to Design Your Home

=

<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"> <= tr> = =

= Yolanda

=

= Feb 2, 11:54 PST

=

Hi Quinae,

This email is to provide a= n update on the pick up of your order 1590-5276-2297-7037.

Carrier: Fed-Ex

Tracking# 997033850077554

The trace shows t= hat the package was delivered today, please follow the link below for upd= ates of this return.

https://www.fedex.com/apps/fedext= rack/?action=3Dtrack&trackingnumber=3D997033850077554&cntry_code=3D= us

Should you need further assistance please do not hesitate to contact= us.

** Please send all orders, inquiries, cancellations and order modificat= ions directly to = cs@transocean.com to avoid delays in processing.**

Please note: Effectiv= e 1/19/18 Trans-Ocean=E2=80=99s fax no. will change to 1-914-937-3140.

Please update your records accordingly to= ensure your documents are all received at the proper location. Thank you= for your prompt attention to this matter.

Thank you,

Yolanda Noriega

Customer Service Rep.

Trans-Ocean Imports

10 Midland A= ve. | Ste.M00 | Port Chester, NY 10573

= 914.949.5656 Ext. 2 | 914.937.3140

Confidentiality Notification: If you are = not the intended recipient, please do not disclose, disseminate, copy, di= stribute or take any action in reliance on the contents of this electroni= c transmission. If you have received this electronic transmission in erro= r, please notify us by telephone and immediately delete this message. As = E-mail transmissions cannot be guaranteed secure or error-free the sender= does not accept any liability for errors or omissions in the contents of= this message, which arise because of electronic transmission. Any docume= nts accompanying this electronic transmission and the information contain= ed herein belong to the sender and are privileged and intended only for t= he use of the individual(s) named above.

=

Attachmen= t(s)
ima= ge001.jpg

=
= 3D"Yolanda"

= =
= =
3D"Quinae =

= Quinae D. (Houzz) =

Feb 1, 14:44 PST

=
Hello= ,

Do you have confirmation of the pickup? The customer is inqu= iring. Please advise. Thank you!=C2=A0

Best Wishes,

Quinae

The Houzz Team
Houzz | The= New Way to Design Your Home

=

=
= =
3D"Quinae =

= Quinae D. (Houzz) =

Jan 31, 08:07 PST

=
Hell= o,

Thank you!=C2=A0

Best Wishes,

Quinae<= /p>

The Houzz Team
Houzz | The New Way= to Design Your Home

=

= =
= 3D"Yolanda" =

= Yolanda

=

= Jan 31, 07:54 PST

=

= Quinae,

We will monitor the pick-up, re= turn and credit process.

Should you need further assistance please do not hesi= tate to contact us.

Please note: Effect= ive 1/19/18 Trans-Ocean=E2=80=99s fax no. will change to 1-914-937-3140.<= /p>

Please update your records accordingly = to ensure your documents are all received at the proper location. Thank y= ou for your prompt attention to this matter.

Thank you,

Yolanda Noriega

Customer Service Rep.

Trans-Ocean Imports

10 Midla= nd Ave. | Ste.M00 | Port Chester, NY 10573

914.949.5656 Ext. 2 | 914.937.3140

=

Confidentiality Notification: If you = are not the intended recipient, please do not disclose, disseminate, copy= , distribute or take any action in reliance on the contents of this elect= ronic transmission. If you have received this electronic transmission in = error, please notify us by telephone and immediately delete this message.= As E-mail transmissions cannot be guaranteed secure or error-free the se= nder does not accept any liability for errors or omissions in the content= s of this message, which arise because of electronic transmission. Any do= cuments accompanying this electronic transmission and the information con= tained herein belong to the sender and are privileged and intended only f= or the use of the individual(s) named above.

=

Attac= hment(s)
image001.jpg

=

=

= =
3D"Quinae

= Quinae D. (Houzz) =

Jan 31, 07:46 PST

=
= Hello,

The seller has advised that a call tag pick up has been= issued=C2=A0and the carrier, FedEx, will attempt their first pick up on = Friday, 02/02.

Once your item is picked up and on its way back= to the seller, you will be refunded in full.

Please let me kn= ow if there is anything else I can do to assist!=C2=A0

Best Wishes,

Quinae

The Houzz Team<= br />Houzz | The New Way to Design Your Home

=

=
3D"Quinae

Quinae D= . (Houzz) =

Jan 31, 07:44 PST =

Hello,

Thank you for the update. I will advise t= he customer. Please confirm the customer can be refunded once the item is= picked up.


Best Wishes,

Quinae

The Houzz Team
Houzz | The New Way to Des= ign Your Home

=
= 3D"Yolanda"

= Yolanda

Jan = 31, 07:40 PST

Good Morn= ing Quinae,

The call tag has been autho= rized and issued, please have the package marked with RA# 2833156RA. We w= ill send Fed-ex to the customer=E2=80=99s location to retrieve the packag= e. The call tag tracking# will be available tomorrow and the first pick u= p attempt is expected for Friday the 2nd.

Should you need further assistance= please do not hesitate to contact us.

=

** Please send all orders, inquiries,= cancellations and order modifications directly to cs@transocean.com to avoid delays i= n processing.**

Thank you,

Yolanda Noriega=

Customer Service Rep.

Trans-Ocean Imports

1= 0 Midland Ave. | Ste.M00 | Port Chester, NY 10573

914.949.5656 Ext. 2 | 914.937.3140

Confidentiality Notification: = If you are not the intended recipient, please do not disclose, disseminat= e, copy, distribute or take any action in reliance on the contents of thi= s electronic transmission. If you have received this electronic transmiss= ion in error, please notify us by telephone and immediately delete this m= essage. As E-mail transmissions cannot be guaranteed secure or error-free= the sender does not accept any liability for errors or omissions in the = contents of this message, which arise because of electronic transmission.= Any documents accompanying this electronic transmission and the informat= ion contained herein belong to the sender and are privileged and intended= only for the use of the individual(s) named above.

=

= Attachment(s)
image001.jpg

=
= =
3D"Quinae

= Quinae D. (Houzz) =

Jan 30, 13:22 PST

Hello,

Thank you for your update. I will look forward to = your email with a resolution.=C2=A0

Best Wishes,

Qu= inae

The Houzz Team
Houzz | The Ne= w Way to Design Your Home

=

<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"> <= tr> = =

= Yolanda

=

= Jan 30, 13:16 PST

=

Good Afternoon Quinae,

We are sorry = to hear that your customer is not happy with their purchase. We have subm= itted the order details and images provided to management for review and = consideration.

Please note: Effective 1= /19/18 Trans-Ocean=E2=80=99s fax no. will change to 1-914-937-3140.

Please update your records accordingly to en= sure your documents are all received at the proper location. Thank you fo= r your prompt attention to this matter.

Thank you,

Yolanda Noriega

Customer Service Rep.

Trans-Ocean Imports

10 Midland Av= e. | Ste.M00 | Port Chester, NY 10573

9= 14.949.5656 Ext. 2 | 914.937.3140

=

Confidentiality Notification: If you are n= ot the intended recipient, please do not disclose, disseminate, copy, dis= tribute or take any action in reliance on the contents of this electronic= transmission. If you have received this electronic transmission in error= , please notify us by telephone and immediately delete this message. As E= -mail transmissions cannot be guaranteed secure or error-free the sender = does not accept any liability for errors or omissions in the contents of = this message, which arise because of electronic transmission. Any documen= ts accompanying this electronic transmission and the information containe= d herein belong to the sender and are privileged and intended only for th= e use of the individual(s) named above.

Thank you kindly,
Sandy Noriega
Customer Service
Tra= ns-Ocean Imports
914.949.5656 x 2 | 914.937.3140 fax
Sandyn@transocean.com

***PLEASE NOTE NEW FAX NUMBER- 914.9= 37.3140***

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From: Houzz [mailto:support@houzz.com]
Sent: Tuesday, January 30, 2018 = 10:01 AM
To: Marci Maiorano <cs@transocean.com>
Subject: Order # 1590-= 5276-2297-7037

Attachment(s)
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= 3D"Yolanda"

=
3D=

= Quinae D. (Houzz)

=

= Jan 30, 07:00 PST

=
Hello,

The customer= for the order above has reported that their item arrived with damages an= d some spotting. The customer is seeking to return the rug for a refund i= n full.=C2=A0

I have attached photos below. Please advise.=C2=A0=

Best Wishes= ,

Quinae

The Houzz Team
Houzz | The New Way to Design Your Home

=

Attachment(s)
= image7 (1).pdf
= image5 (1).pdf
= image6 (2).pdf
image4 (6).pdf
image3 (13).pdf
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