Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id iENQG7feclqrIAAAInt2oQ ; Thu, 01 Feb 2018 01:32:39 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Thu, 01 Feb 2018 01:32:39 -0800 Received: from mail.excelseminar.com ([103.247.134.23]:39502) by vps.transocean.com with esmtp (Exim 4.89_1) (envelope-from ) id 1ehBEO-0002An-IS for cs@transocean.com; Thu, 01 Feb 2018 01:32:39 -0800 MIME-Version: 1.0 From: "CS Program" Reply-To: cevents@excelseminar.com To: cs@transocean.com Subject: Measuring Customer Satisfaction and Complaint Handling Content-Type: multipart/alternative; boundary="----=_NextPart_001_418E_670F7D3F.7686275C" Date: Thu, 1 Feb 2018 16:43:07 +0800 Message-ID: <7668433595248365116133@Side-PC-B> List-Unsubscribe: X-Spam-Status: No, score=-0.0 X-Spam-Score: 0 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: **Registered HRDF Training Provider** Diagnose the Real Drivers of Customer Loyalty and Defection Measuring Customer Satisfaction and Complaint Handling [...] Content analysis details: (-0.0 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -0.0 SPF_PASS SPF: sender matches SPF record -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 BAYES_20 BODY: Bayes spam probability is 5 to 20% [score: 0.1400] 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message X-Spam-Flag: NO ------=_NextPart_001_418E_670F7D3F.7686275C Content-Type: text/plain; charset="windows-1252" Content-Transfer-Encoding: quoted-printable **Registered HRDF Training Provider** Diagnose the Real Drivers of Customer Loyalty and Defection Measuring Customer Satisfaction and Complaint Handling 1 =96 2 March 2018 in KL, Malaysia 15 =96 16 Apr 2018 in Dubai, UAE Dear Leaders, Why You Should Attend=3F Attending the workshop you will learn different and great tools to drive co= mmunication between you and your customers that would eventually lead the c= ompany to improve the way they service customers, the global level of satis= faction and how to launch/market products to better exceed customer expecta= tions. DO NOT MISS the opportunity to learn more and master: =B7 How LISTENING to your customers from different channels can imm= ediately give you quick-win opportunities to improve their experience =B7 How to PRIORITIZE and FOCUS on areas of your business that matt= ers most to customers =B7 How RETENTION is close related to levels of customer satisfacti= on and how small changes on customer pain points could positively impact re= venues =B7 Best Practices and setting PROGRESS Monitoring Goals for improv= ing company performance Summary of Agenda: =B7 Design a Successful Survey: Make sure it Always Mirrors What it= Really Matters to Customers o A well-done Exploratory Research helps you as the right questions to o= btain meaningful customer insights. =B7 Launch the Survey: Critical Success Factors o Integrating Surveys with your CRM allows you to view and manage all su= rveys integrated with your CRM environment o What is a mirror survey and what it is meant to measure=3F =B7 Management Team Strategy: Diagnose the Real Drivers of Customer= Loyalty and Defection o Testing New Initiatives and Follow-up Testimonials: =93I learned a great deal that I will use immediately upon returning to wor= k. Marco is a great trainer and kept the group interested for the full time= . I highly recommend it to any professionals.=94 ~ C=E9dric Cyrus Lheure, Director OBM Construction, LATAM =93The workshop was very informative. It will help me reorganize the custom= er satisfaction program in my organization.=94 ~ Ricardo Fern=E1ndez Garc=EDa, General Manager, BO K BO Registration and Enquiry: For more information and registration, do reply to this email with the foll= owing subject title: Name: Catherine Malaysia Session: CustSat-KL Dubai Session: CustSat-DBX =20 For any other inquiries, please do not hesitate to contact us at +65 6825 9= 599 / +65 8748 8871 (whatsapp only) =20 =20 =20 To remove from our mailing list, reply to this email with subject title Rem= ove=20 =20 ------=_NextPart_001_418E_670F7D3F.7686275C Content-Type: text/html; charset="windows-1252" Content-Transfer-Encoding: quoted-printable

<=3Fxml:namespace prefix =3D "o" ns= =3D "urn:schemas-microsoft-com:office:office" />

=

Diagnose the Real Drivers of Customer Loyalty and Def= ection

Measuring Customer Satisfaction and = Complaint Handling

<= SPAN style=3D'FONT-FAMILY: "Lucida Bright",serif; COLOR: white; mso-bidi-fo= nt-family: "Times New Roman"; mso-themecolor: background1'>1 =96 2 March 20= 18 in KL, Malaysia

<= SPAN style=3D'FONT-FAMILY: "Lucida Bright",serif; COLOR: white; mso-bidi-fo= nt-family: "Times New Roman"; mso-themecolor: background1'>15 =96 16 Apr 20= 18 in Dubai, UAE

Dear Leaders,

Why= You Should Attend=3F

= Attending the workshop you will learn different and great tools to drive co= mmunication between you and your customers that would eventually lead the c= ompany to improve the way they service customers, the global level of satis= faction and how to launch/market products to better exceed customer expecta= tions.

DO NOT MISS the oppo= rtunity to learn more and master:

=B7         = How LISTENING to your customers from different channels can immediately gi= ve you quick-win opportunities to improve their experience

=B7         = How to= PRIORITIZE and FOCUS on areas of your business that matters = most to customers

=B7         = How RETENTION is close related to levels of customer satisfaction and how = small changes on customer pain points could positively impact revenues=

=B7         = Best P= ractices and setting PROGRESS Monitoring Goals for improving company= performance

Sum= mary of Agenda:

=B7   &n= bsp;     o    = A well-done Exploratory Research helps you as the right questions to= obtain meaningful customer insights.

=B7         = Launch the Survey: = Critical Success Factors

o &n= bsp;  Integrating Surveys with your CRM al= lows you to view and manage all surveys integrated with your CRM environmen= t

o    What is a mirror survey and what it is meant to measure=3F

=B7         = Management Team Str= ategy: Diagnose the Real Drivers of Customer Loyalty and Defection

o &n= bsp;  Testing New Initiatives and Follow-u= p

Testimonials:

= =93I learned a great deal that I will use immediately upon returning to wor= k. Marco is a great trainer and kept the group interested for the full time= . I highly recommend it to any professionals.=94

~ C=E9dric Cyrus Lheure, Directo= r OBM Construction, LATAM

= =93The workshop was very informative. It will help me reorganize the custom= er satisfaction program in my organization.=94

= ~ Ricardo Fern= =E1ndez Garc=EDa, General Manager, BO K BO

Registration and Enquiry:

For more information and registration, do reply to this email with the following subject title:

Name: Catherine

Malaysia Session:= CustSat-KL

Dubai Session: Cu= stSat-DBX

 

For any other inquiries, please do not hesitate to contact= us at +65 6825 9599 / = +65 8748 8871 (whatsapp only)

 

 =

 =

To remove from our= mailing list, reply to this email with subject title Remove - cs@transocean.com

 

 

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