Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 2IaUL1KhclpgTwAAInt2oQ ; Wed, 31 Jan 2018 21:10:42 -0800 Return-path: Envelope-to: cs@transocean.com Delivery-date: Wed, 31 Jan 2018 21:10:42 -0800 Received: from out5.pod8.sac1.zdsys.com ([192.161.146.104]:35738) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eh78n-0005HS-GW for cs@transocean.com; Wed, 31 Jan 2018 21:10:42 -0800 Received: from out8.pod13.usw2.zdsys.com (out8.pod13.usw2.zdsys.com [10.210.83.98]) by out5.pod8.sac1.zdsys.com (Postfix) with ESMTP id 1C48A412F0B4 for ; Thu, 1 Feb 2018 05:09:49 +0000 (UTC) Received: from zendesk.com (unknown [10.210.115.229]) by out8.pod13.usw2.zdsys.com (Postfix) with ESMTP id DD9813000008E for ; Thu, 1 Feb 2018 05:09:48 +0000 (UTC) Date: Thu, 01 Feb 2018 05:09:48 +0000 From: Houzz Reply-To: Houzz To: Marci Maiorano Message-ID: In-Reply-To: <032d01d39a0f$a5cfc3c0$f16f4b40$@transocean.com> References: <032d01d39a0f$a5cfc3c0$f16f4b40$@transocean.com> <00ca01d39aa9$da086490$8e192db0$@transocean.com> <00f001d39aab$c176a660$4463f320$@transocean.com> Subject: How would you rate the support you received? Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5a72a11cd7220_111043fd83cacb99035852b"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-364963832692 X-Zendesk-From-Account-Id: ad36655 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1517461788; bh=4DSfi2lf/L25zdtiK3uQjmw/uZNU8ma6Hx8Q5VRWG7A=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=cEKkbhVmjOi1Px8i5FCnDf2Cyrm1a+m1gkCVDwwOdVYAjcI1nrKpu87S1G3EzpiLNL8Gwd2o0c3Jpp3piByUCsksey5TwIfLp9ZqegbxrcN3C++kHKvlkACGZDEV64YjSLR3KRgwim+sWQ4owO/z1ylCFqtc7lDzCBs7u3/UZQo= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=LrZvsSpc c=1 sm=1 tr=0 a=dmQUY98OP4ANj+XVYhYvHA==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=ZZnuYtJkoWoA:10 a=TS0w7KNvAAAA:8 a=cQYKRRMmAAAA:8 a=unr6FYvIRcIL7XxIZQMA:9 a=kI_OOM73yTgj-XZq:21 a=FpFoG9_fu3RGNRGC:21 a=QEXdDO2ut3YA:10 a=kggp5tuALP8A:10 a=I0KI8XM4LFQA:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=SSmOFEACAAAA:8 a=ha3L1kZk8GHNAm7EgfoA:9 a=NOcf3IIcuPs4vQFd:21 a=oQurgXr96_nSQ6aj:21 a=Uzqn0MuYCtp0oNph:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=G5fhaIQ5 c=1 sm=1 tr=0 a=wg5VbeGUJq2hPFSr8Rkh9A==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=Op4juWPpsa0A:10 a=ZZnuYtJkoWoA:10 a=TS0w7KNvAAAA:8 a=cQYKRRMmAAAA:8 a=unr6FYvIRcIL7XxIZQMA:9 a=kI_OOM73yTgj-XZq:21 a=FpFoG9_fu3RGNRGC:21 a=QEXdDO2ut3YA:10 a=kggp5tuALP8A:10 a=I0KI8XM4LFQA:10 a=AxTCswu-AAAA:8 a=A-Ay9Xv3AAAA:8 a=SSmOFEACAAAA:8 a=ha3L1kZk8GHNAm7EgfoA:9 a=NOcf3IIcuPs4vQFd:21 a=oQurgXr96_nSQ6aj:21 a=Uzqn0MuYCtp0oNph:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=6bteK_4jVvINRGNaD2Td:22 a=grImUnVaQDeKGm2TToIA:22 X-Spam-Status: No, score=-101.7 X-Spam-Score: -1016 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ##- Please type your reply above this line -## Hello Marci Maiorano, We'd love to hear what you think of the customer service we provided for Ticket #4356839. Please take a moment to answer one simple question below: [...] Content analysis details: (-101.7 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: zendesk.com] -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.2 KAM_HUGEIMGSRC Message contains many image tags with huge http urls X-Spam-Flag: NO ----==_mimepart_5a72a11cd7220_111043fd83cacb99035852b Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Hello Marci Maiorano, We'd love to hear what you think of the customer service we provided for = Ticket #4356839. Please take a moment to answer one simple question below= : How would you rate the support you received? You can copy the following URL into your browser to rate: https://support.houzz.com/requests/4356839/satisfaction/new/jBBDcmzGsHw= txeFORE4EB2yT8?locale=3D1 Here's a reminder of what your ticket was about: ---------------------------------------------- Quinae D., Jan 31, 08:07 PST Hello, Thank you! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 31, 07:54 PST Quinae, We will monitor the pick-up, return and credit process. = Should you need further assistance please do not hesitate to contact us. Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/1IfQwuTloqwTZc= JzAgWpJuAMZ/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 31, 07:46 PST Hello, The seller has advised that a call tag pick up has been issued and the ca= rrier, FedEx, will attempt their first pick up on Friday, 02/02. Once your item is picked up and on its way back to the seller, you will b= e refunded in full. Please let me know if there is anything else I can do to assist! Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Quinae D., Jan 31, 07:44 PST Hello, Thank you for the update. I will advise the customer. Please confirm the = customer can be refunded once the item is picked up. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 31, 07:40 PST Good Morning Quinae, The call tag has been authorized and issued, please have the package mark= ed with RA# 2833156RA. We will send Fed-ex to the customer=E2=80=99s loca= tion to retrieve the package. The call tag tracking# will be available to= morrow and the first pick up attempt is expected for Friday the 2nd. = Should you need further assistance please do not hesitate to contact us. = ** Please send all orders, inquiries, cancellations and order modificatio= ns directly to cs@transocean.com to avoid delays in processing.** = Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/b37RyrBGZ8Z4sh= 2Mfmr3nC8iv/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 30, 13:22 PST Hello, Thank you for your update. I will look forward to your email with a resol= ution. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home ---------------------------------------------- Yolanda, Jan 30, 13:16 PST Good Afternoon Quinae, We are sorry to hear that your customer is not happy with their purchase.= We have submitted the order details and images provided to management fo= r review and consideration. Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change = to 1-914-937-3140. Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to th= is matter. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above. = = = Thank you kindly, Sandy Noriega Customer Service Trans-Ocean Imports 914.949.5656 x 2 | 914.937.3140 fax Sandyn@transocean.com ***PLEASE NOTE NEW FAX NUMBER- 914.937.3140*** = Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rece= ived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be g= uaranteed secure or error-free the sender does not accept any liability f= or errors or omissions in the contents of this message, which arise becau= se of electronic transmission. Any documents accompanying this electronic= transmission and the information contained herein belong to the sender a= nd are privileged and intended only for the use of the individual(s) name= d above = From: Houzz [mailto:support@houzz.com] Sent: Tuesday, January 30, 2018 10:01 AM To: Marci Maiorano Subject: Order # 1590-5276-2297-7037 Attachment(s): image001.jpg - https://support.houzz.com/attachments/token/ZrFBIGoS2Qbgrx= 4mgEHk2F7zM/?name=3Dimage001.jpg ---------------------------------------------- Quinae D., Jan 30, 07:00 PST Hello, The customer for the order above has reported that their item arrived wit= h damages and some spotting. The customer is seeking to return the rug fo= r a refund in full. I have attached photos below. Please advise. Best Wishes, Quinae The Houzz Team Houzz | The New Way to Design Your Home Attachment(s): image7 (1).pdf - https://support.houzz.com/attachments/token/H1d07w7lZHBR= mQ8cmQnZhJXOE/?name=3Dimage7+%281%29.pdf image5 (1).pdf - https://support.houzz.com/attachments/token/OP6qgtjGmtUU= KfX2IeJDVVN94/?name=3Dimage5+%281%29.pdf image6 (2).pdf - https://support.houzz.com/attachments/token/pnWrCVyIGUOy= gEZyiEEi20wwm/?name=3Dimage6+%282%29.pdf image4 (6).pdf - https://support.houzz.com/attachments/token/6rovksb2RYSR= FBjmkfiBTz0d1/?name=3Dimage4+%286%29.pdf image3 (13).pdf - https://support.houzz.com/attachments/token/gfDIiseFe3y= kRzsk441YX3z7V/?name=3Dimage3+%2813%29.pdf -------------------------------- This email is a service from Houzz. [DO63MO-GP5X]= ----==_mimepart_5a72a11cd7220_111043fd83cacb99035852b Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

Hello Marci Maiorano,

We'd love to hear what you think of th= e customer service we provided for Ticket #4356839. Please take a = moment to answer one simple question below:

How would you rate the support you receive= d?

Good, I'm sa= tisfied

Bad, I'm unsatisfied

Here's a remin= der of what your ticket was about:

=
3D"Quinae =

Qui= nae D. (Houzz) =

Jan 31, 08:07 PST =

Hello,

Thank you!=C2=A0

Best Wishes,

The Houzz TeamHouzz | The New Way to Design Your Home

=

<= tr> =
3D"Yolanda"

Yolanda =

Jan 31, 07:54 PST

=

Quinae,

We will = monitor the pick-up, return and credit process.

Should you need further assist= ance please do not hesitate to contact us.

Please note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will cha= nge to 1-914-937-3140.

Please update yo= ur records accordingly to ensure your documents are all received at the p= roper location. Thank you for your prompt attention to this matter.

Thank you,

Yolanda Noriega

Customer Service Rep.<= /p>

Trans-Ocean Imports

10 Midland Ave. | Ste.M00 | Port Chester, NY 10573

914.949.5656 Ext. 2 | 914.937.3140

Confidentialit= y Notification: If you are not the intended recipient, please do not disc= lose, disseminate, copy, distribute or take any action in reliance on the= contents of this electronic transmission. If you have received this elec= tronic transmission in error, please notify us by telephone and immediate= ly delete this message. As E-mail transmissions cannot be guaranteed secu= re or error-free the sender does not accept any liability for errors or o= missions in the contents of this message, which arise because of electron= ic transmission. Any documents accompanying this electronic transmission = and the information contained herein belong to the sender and are privile= ged and intended only for the use of the individual(s) named above.

Attachment(s)
image001.jpg
<= /p>

=

=
3D"Quinae =

= Quinae D. (Houzz)

Jan 31, 07:46 P= ST

Hello,

The seller has advised that a cal= l tag pick up has been issued=C2=A0and the carrier, FedEx, will attempt t= heir first pick up on Friday, 02/02.

Once your item is picked = up and on its way back to the seller, you will be refunded in full.
=
Please let me know if there is anything else I can do to assist!=C2= =A0

Best Wis= hes,

Quinae

The Houzz Team
Houzz | The New Way to Design Your Home

3D"Quinae

= Quinae D. (= Houzz)

Hello,

Thank you for the upd= ate. I will advise the customer. Please confirm the customer can be refun= ded once the item is picked up.


Best Wishes,

Quinae

The Houzz Team
Houzz = | The New Way to Design Your Home

=

=

= =
3D"Yolanda"

= Yolanda =

Jan 31, 07:40 PST

=

Good Morning Quinae,

The ca= ll tag has been authorized and issued, please have the package marked wit= h RA# 2833156RA. We will send Fed-ex to the customer=E2=80=99s location t= o retrieve the package. The call tag tracking# will be available tomorrow= and the first pick up attempt is expected for Friday the 2nd.

Should you ne= ed further assistance please do not hesitate to contact us.

** Please send al= l orders, inquiries, cancellations and order modifications directly to cs@transocean.com to avoid delays in processing.**

Thank you,

Yolanda Noriega

Customer Service R= ep.

Trans-Ocean Imports

10 Midland Ave. | Ste.M00 | Port Chester, NY 10573

=

914.949.5656 Ext. 2 | 914.937.3140

Confidenti= ality Notification: If you are not the intended recipient, please do not = disclose, disseminate, copy, distribute or take any action in reliance on= the contents of this electronic transmission. If you have received this = electronic transmission in error, please notify us by telephone and immed= iately delete this message. As E-mail transmissions cannot be guaranteed = secure or error-free the sender does not accept any liability for errors = or omissions in the contents of this message, which arise because of elec= tronic transmission. Any documents accompanying this electronic transmiss= ion and the information contained herein belong to the sender and are pri= vileged and intended only for the use of the individual(s) named above.

Attachment(s)
image001.jpg
=

=

3D"Quinae =

Quinae D. (Houzz)<= /span>

Jan 30, 13:2= 2 PST

Hello,

Thank you for your update. I w= ill look forward to your email with a resolution.=C2=A0

Best Wishes,

Quinae

The Houzz Team<= br />Houzz | The New Way to Design Your Home

=

= =
3D"Yolanda"

Yolanda =

Jan 30, 13:16 PST

=

Good Afternoon Quinae,

We are sorry to hear that your customer is not happy with their pu= rchase. We have submitted the order details and images provided to manage= ment for review and consideration.

Plea= se note: Effective 1/19/18 Trans-Ocean=E2=80=99s fax no. will change to 1= -914-937-3140.

Please update your recor= ds accordingly to ensure your documents are all received at the proper lo= cation. Thank you for your prompt attention to this matter.

Thank you,

Yolanda = Noriega

Customer Service Rep.

Trans-Ocean Imports

10 Midland Ave. | Ste.M00 | Port Chester, NY 10573

914.949.5656 Ext. 2 | 914.937.3140

Confidentiality Notific= ation: If you are not the intended recipient, please do not disclose, dis= seminate, copy, distribute or take any action in reliance on the contents= of this electronic transmission. If you have received this electronic tr= ansmission in error, please notify us by telephone and immediately delete= this message. As E-mail transmissions cannot be guaranteed secure or err= or-free the sender does not accept any liability for errors or omissions = in the contents of this message, which arise because of electronic transm= ission. Any documents accompanying this electronic transmission and the i= nformation contained herein belong to the sender and are privileged and i= ntended only for the use of the individual(s) named above.

Thank you kindly,
Sandy Noriega
Custo= mer Service
Trans-Ocean Imports
914.949.5656 x 2 | 914.937.3140= fax
San= dyn@transocean.com

***PLEASE NOTE N= EW FAX NUMBER- 914.937.3140***

Confidentiality Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, distri= bute or take any action in reliance on the contents of this electronic tr= ansmission. If you have received this electronic transmission in error, p= lease notify us by telephone and immediately delete this message. As E-ma= il transmissions cannot be guaranteed secure or error-free the sender doe= s not accept any liability for errors or omissions in the contents of thi= s message, which arise because of electronic transmission. Any documents = accompanying this electronic transmission and the information contained h= erein belong to the sender and are privileged and intended only for the u= se of the individual(s) named above

From: Houzz [mailto:support@houzz.com]
Sent: Tue= sday, January 30, 2018 10:01 AM
To: Marci Maiorano <cs@transocean.com>
Subject: Order # 1590-5276-2297-7037

Attachment(s= )
image0= 01.jpg

=

= =

= Quinae D. (Houzz) =

Jan 30, 07:00 PST

=
Hello,

The customer for the order above has reported that their item arri= ved with damages and some spotting. The customer is seeking to return the= rug for a refund in full.=C2=A0

I have attached photos below.= Please advise.=C2=A0

Best Wishes,

Quinae

The Houzz Team
Houzz | The New Way to Desig= n Your Home

Attachment(s)
= image7 (1).pd= f
image5 (1).pdf
image6 (2).pdf
= image4 (6).pdf
= image3 (13).pdf

= 3D"Quinae
[DO63MO-GP5X] ----==_mimepart_5a72a11cd7220_111043fd83cacb99035852b--