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From: "Kohl's Customer Support" 
    <customer.support@kohls.com>
Reply-To: "Kohl's Customer Support" 
    <customer.support@mailpc.custhelp.com>
To: cs@transocean.com,mike@transocean.com
Date: Wed, 31 Jan 2018 13:42:19 -0600 (CST)
Subject: Trans-Ocean Import Co. -PO#: 4449978126_2 - Trace [Incident: 180115-010060]
MIME-Version: 1.0
Message-Id: <RNTT.BvObigoQDv8a~bz6Gsge~yDTHJ8qhWb~FrH4KTj~PP8x.1517427739.3CneLxk!@webpc18.int.rightnowtech.com>
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 Content preview:  Recently you requested personal assistance from our on-line
    support center. Below is a summary of your request and our response. If this
    issue is not resolved to your satisfaction, you may reopen it within the
   next 30 days. [...] 
 
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--------------Boundary-00=_JQQFVA40000000000000
Content-Type: Text/Plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable



Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it wit=
hin the next 30 days.

Thank you for allowing us to be of service to you.
To access your question from our support site, click https://cs.kohls.com=
/app/account/questions/detail/i_id/45797111/track/BvObigoQDv8a~bz6Gsge~yD=
THJ8qhS75Mv9z~zj~Ov_6/

---------------------------------------------------------------

Subject
---------------------------------------------------------------
Trans-Ocean Import Co. -PO#: 4449978126_2 - Trace

Discussion Thread
---------------------------------------------------------------
Response By Email (KentDaryl S.) (01/31/2018 01:42 PM)    =20
Dear Team,
=20
PO#: 4449978126_2
=20
Issue: FedEx tracking information indicates that no attempt has been made=
 to deliver to the customer's address.
=20
Required Action: Initiate a trace claim for tracking # 718408230972. Plea=
se confirm once the trace has been initiated and update us with the trace=
 results once the investigation is completed.
=20
Customer Information:
=20
Jamie Curtis
11233 Sherrard Way
San Diego , CA , 92131
US
8585496920
=20
If you have any further questions, please feel free to contact us at DSN.=
CustSupp@Kohls.com or call our Customer Support at (262)703-1048.
=20
Sincerely,
Kent S.
=20
CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or =
entity to which it is addressed and may contain confidential and/or privi=
leged information. Any review, dissemination, copying, printing, or other=
 use of this e-mail by persons or entities other than the addressee is pr=
ohibited. If you have received this e-mail in error, please contact the s=
ender immediately and delete the material from your computer.
=20


Response By Email (PeterJohn B.) (01/30/2018 10:07 AM)    =20
Dear Team,
=20
PO#: 4449978126_2
=20
Issue: FedEx tracking information indicates that no attempt has been made=
 to deliver to the customer's address.
=20
Required Action: Initiate a trace claim for tracking # 718408230972. Plea=
se confirm once the trace has been initiated and update us with the trace=
 results once the investigation is completed.
=20
Customer Information:
=20
Jamie Curtis
11233 Sherrard Way
San Diego , CA , 92131
US
8585496920
=20
If you have any further questions, please feel free to contact us at DSN.=
CustSupp@Kohls.com or call our Customer Support at (262)703-1048.
=20
Sincerely,
Peter B.
=20
CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or =
entity to which it is addressed and may contain confidential and/or privi=
leged information. Any review, dissemination, copying, printing, or other=
 use of this e-mail by persons or entities other than the addressee is pr=
ohibited. If you have received this e-mail in error, please contact the s=
ender immediately and delete the material from your computer.


Response By Email (DesireePearl E.) (01/27/2018 04:07 AM)    =20
Dear Team,
=20
PO#: 4449978126_2
=20
Issue: FedEx tracking information indicates that no attempt has been made=
 to deliver to the customer's address.
=20
Required Action: Initiate a trace claim for tracking # 718408230972. Plea=
se confirm once the trace has been initiated and update us with the trace=
 results once the investigation is completed.
=20
Customer Information:
=20
Jamie Curtis
11233 Sherrard Way
San Diego , CA , 92131
US
8585496920
=20
If you have any further questions, please feel free to contact us at DSN.=
CustSupp@Kohls.com or call our Customer Support at (262)703-1048.
=20
Sincerely,
Desiree E.
=20
CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or =
entity to which it is addressed and may contain confidential and/or privi=
leged information. Any review, dissemination, copying, printing, or other=
 use of this e-mail by persons or entities other than the addressee is pr=
ohibited. If you have received this e-mail in error, please contact the s=
ender immediately and delete the material from your computer.
=20


Response By Email (Laimjell L.) (01/15/2018 11:56 AM)    =20
Dear Team,
=20
PO#: 4449978126_2
=20
Issue: FedEx tracking information indicates that no attempt has been made=
 to deliver to the customer's address.
=20
Required Action: Initiate a trace claim for tracking # 718408230972. Plea=
se confirm once the trace has been initiated and update us with the trace=
 results once the investigation is completed.
=20
Customer Information:
=20
Jamie Curtis
11233 Sherrard Way
San Diego , CA , 92131
US
8585496920
=20
If you have any further questions, please feel free to contact us at DSN.=
CustSupp@Kohls.com or call our Customer Support at (262)703-1048.
=20
Sincerely,
Laimjell L.
=20
CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or =
entity to which it is addressed and may contain confidential and/or privi=
leged information. Any review, dissemination, copying, printing, or other=
 use of this e-mail by persons or entities other than the addressee is pr=
ohibited. If you have received this e-mail in error, please contact the s=
ender immediately and delete the material from your computer.




Question Reference # 180115-010060
       Date Created: 01/15/2018 11:56 AM
  Date Last Updated: 01/31/2018 01:42 PM
             Status: Solved


[---001:004360:23840---]

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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://ww=
w.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns=3D"http://www.w3.org/1999/xhtml" xmlns:rn=3D"http://schemas.r=
ightnow.com/crm/document">
<head>                                                                   =
 =20
<title></title>
</head>
<body>

<div title=3D"rntmarker_27449" id=3D"rntmarker_27449_3CneLxk!">

<table>
<tbody>
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<td bgcolor=3D"#FFFFFF" valign=3D"top" width=3D"750">
<p><a style=3D"TEXT-DECORATION: underline" href=3D"https://www.kohls.com/=
" target=3D"_blank"><img alt=3D"Header" border=3D"0" src=3D"https://www.k=
ohls.com/ecom/CustomerService/Header.jpg" /></a><a style=3D"TEXT-DECORATI=
ON: underline" href=3D"https://cs.kohls.com/" target=3D"_blank"><img alt=3D=
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rService/CustomerService_header.jpg" /></a></p>
<p><a style=3D"TEXT-DECORATION: underline" href=3D"https://www.kohls.com/=
sale-event/for-the-home.jsp?cc=3Dfor_thehome-TN1.0-S-forthehome" target=3D=
"_blank"><img alt=3D"Home" border=3D"0" src=3D"https://www.kohls.com/ecom=
/CustomerService/3632062_FORHOME.jpg" /></a><a style=3D"TEXT-DECORATION: =
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/womens-clothing.jsp?cc=3Dwms-TN1.0-S-women" target=3D"_blank"><img alt=3D=
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href=3D"https://www.kohls.com/sale-event/kids-clothing.jsp?cc=3Dkids-TN1.=
0-S-kids" target=3D"_blank"><img alt=3D"Kids" border=3D"0" src=3D"https:/=
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/3632062_CLEARANCE.jpg" /></a></p>
<p>
<table style=3D"FONT-FAMILY: Segoe UI, Verdana, sans-serif" cellpadding=3D=
"1" width=3D"100%">
<tbody>
<tr>
<td>

<div style=3D"font-size: 12pt; border: 1px solid #CCC; background-color: =
#EEE">Response By Email (KentDaryl S.) <span style=3D"FONT-SIZE: 10pt; CO=
LOR: #4f4f4f">(01/31/2018 01:42 PM)</span></div>
<div style=3D"font-size: 12pt; border: 1px solid #BBB;">
<div>
<div>Dear Team,</div>
<div>&nbsp;</div>
<div>PO#: 4449978126_2</div>
<div>&nbsp;</div>
<div>Issue: FedEx tracking information indicates that no attempt has been=
 made to deliver to the customer&#39;s address.</div>
<div>&nbsp;</div>
<div>Required Action: Initiate a trace claim for tracking # 718408230972.=
 Please confirm once the trace has been initiated and update us with the =
trace results once the investigation is completed.</div>
<div>&nbsp;</div>
<div>Customer Information:</div>
<div>&nbsp;</div>
<div>Jamie Curtis</div>
<div>11233 Sherrard Way</div>
<div>San Diego , CA , 92131</div>
<div>US</div>
<div>8585496920</div>
<div>&nbsp;</div>
<div>If you have any further questions, please feel free to contact us at=
 <a href=3D"mailto:DSN.CustSupp@Kohls.com">DSN.CustSupp@Kohls.com</a> or =
call our Customer Support at (262)703-1048.</div>
<div>&nbsp;</div>
<div>Sincerely,</div>
<div><span>Kent S.</span></div>
<div>&nbsp;</div>
<div>CONFIDENTIALITY NOTICE: This e-mail is intended solely for the perso=
n or entity to which it is addressed and may contain confidential and/or =
privileged information. Any review, dissemination, copying, printing, or =
other use of this e-mail by persons or entities other than the addressee =
is prohibited. If you have received this e-mail in error, please contact =
the sender immediately and delete the material from your computer.</div>
<div><span>&nbsp;</span></div>
</div>


</div>
<br />
<br />
<div style=3D"font-size: 12pt; border: 1px solid #CCC; background-color: =
#EEE">Response By Email (PeterJohn B.) <span style=3D"FONT-SIZE: 10pt; CO=
LOR: #4f4f4f">(01/30/2018 10:07 AM)</span></div>
<div style=3D"font-size: 12pt; border: 1px solid #BBB;">
<div>
<div>Dear Team,</div>
<div>&nbsp;</div>
<div>PO#: 4449978126_2</div>
<div>&nbsp;</div>
<div>Issue: FedEx tracking information indicates that no attempt has been=
 made to deliver to the customer&#39;s address.</div>
<div>&nbsp;</div>
<div>Required Action: Initiate a trace claim for tracking # 718408230972.=
 Please confirm once the trace has been initiated and update us with the =
trace results once the investigation is completed.</div>
<div>&nbsp;</div>
<div>Customer Information:</div>
<div>&nbsp;</div>
<div>Jamie Curtis</div>
<div>11233 Sherrard Way</div>
<div>San Diego , CA , 92131</div>
<div>US</div>
<div>8585496920</div>
<div>&nbsp;</div>
<div>If you have any further questions, please feel free to contact us at=
 <a href=3D"mailto:DSN.CustSupp@Kohls.com">DSN.CustSupp@Kohls.com</a> or =
call our Customer Support at (262)703-1048.</div>
<div>&nbsp;</div>
<div>Sincerely,</div>
<div><span>Peter B.</span></div>
<div>&nbsp;</div>
<div><span>CONFIDENTIALITY NOTICE: This e-mail is intended solely for the=
 person or entity to which it is addressed and may contain confidential a=
nd/or privileged information. Any review, dissemination, copying, printin=
g, or other use of this e-mail by persons or entities other than the addr=
essee is prohibited. If you have received this e-mail in error, please co=
ntact the sender immediately and delete the material from your computer.<=
/span></div>
</div>


</div>
<br />
<br />
<div style=3D"font-size: 12pt; border: 1px solid #CCC; background-color: =
#EEE">Response By Email (DesireePearl E.) <span style=3D"FONT-SIZE: 10pt;=
 COLOR: #4f4f4f">(01/27/2018 04:07 AM)</span></div>
<div style=3D"font-size: 12pt; border: 1px solid #BBB;">
<div style=3D"margin:0px 0px 0px 0px;">
<div><span style=3D"font-size:12px;">Dear Team,</span></div>
<div>&nbsp;</div>
<div><span>PO#: 4449978126_2</span></div>
<div>&nbsp;</div>
<div><span style=3D"font-size:12px;">Issue: FedEx tracking information in=
dicates that no attempt has been made to deliver to the customer&#39;s ad=
dress.</span></div>
<div>&nbsp;</div>
<div><span>Required Action: Initiate a trace claim for tracking # 7184082=
30972. Please confirm once the trace has been initiated and update us wit=
h the trace results once the investigation is completed.</span></div>
<div>&nbsp;</div>
<div><span style=3D"font-size:12px;">Customer Information:</span></div>
<div>&nbsp;</div>
<div><span>Jamie Curtis</span></div>
<div><span>11233 Sherrard Way</span></div>
<div><span>San Diego , CA , 92131</span></div>
<div><span>US</span></div>
<div><span>8585496920</span></div>
<div>&nbsp;</div>
<div><span style=3D"font-size:12px;">If you have any further questions, p=
lease feel free to contact us at <a href=3D"mailto:DSN.CustSupp@Kohls.com=
">DSN.CustSupp@Kohls.com</a> or call our Customer Support at (262)703-104=
8.</span></div>
<div>&nbsp;</div>
<div><span style=3D"font-size:12px;">Sincerely,</span></div>
<div><span>Desiree E.</span></div>
<div>&nbsp;</div>
<div><span>CONFIDENTIALITY NOTICE: This e-mail is intended solely for the=
 person or entity to which it is addressed and may contain confidential a=
nd/or privileged information. Any review, dissemination, copying, printin=
g, or other use of this e-mail by persons or entities other than the addr=
essee is prohibited. If you have received this e-mail in error, please co=
ntact the sender immediately and delete the material from your computer.<=
/span></div>
</div>
<div>
<div><span>&nbsp;</span></div>
</div>


</div>
<br />
<br />
<div style=3D"font-size: 12pt; border: 1px solid #CCC; background-color: =
#EEE">Response By Email (Laimjell L.) <span style=3D"FONT-SIZE: 10pt; COL=
OR: #4f4f4f">(01/15/2018 11:56 AM)</span></div>
<div style=3D"font-size: 12pt; border: 1px solid #BBB;">
<div>
<div>Dear Team,</div>
<div>&nbsp;</div>
<div><span>PO#: 4449978126_2</span></div>
<div>&nbsp;</div>
<div>Issue: FedEx tracking information indicates that no attempt has been=
 made to deliver to the customer&#39;s address.</div>
<div>&nbsp;</div>
<div><span>Required Action: Initiate a trace claim for tracking # 7184082=
30972. Please confirm once the trace has been initiated and update us wit=
h the trace results once the investigation is completed.</span></div>
<div>&nbsp;</div>
<div>Customer Information:</div>
<div>&nbsp;</div>
<div><span>Jamie Curtis</span></div>
<div><span>11233 Sherrard Way</span></div>
<div><span>San Diego , CA , 92131</span></div>
<div><span>US</span></div>
<div><span>8585496920</span></div>
<div>&nbsp;</div>
<div>If you have any further questions, please feel free to contact us at=
 <a href=3D"mailto:DSN.CustSupp@Kohls.com">DSN.CustSupp@Kohls.com</a> or =
call our Customer Support at (262)703-1048.</div>
<div>&nbsp;</div>
<div>Sincerely,</div>
<div><span>Laimjell L.</span></div>
<div>&nbsp;</div>
<div><span>CONFIDENTIALITY NOTICE: This e-mail is intended solely for the=
 person or entity to which it is addressed and may contain confidential a=
nd/or privileged information. Any review, dissemination, copying, printin=
g, or other use of this e-mail by persons or entities other than the addr=
essee is prohibited. If you have received this e-mail in error, please co=
ntact the sender immediately and delete the material from your computer.<=
/span></div>
</div>


</div>
<br />
<br />
</td>
</tr>
</tbody>
</table>
<!-- <table style=3D"FONT-FAMILY: Segoe UI, Verdana, sans-serif" cellpadd=
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<td>
<p style=3D"FONT-SIZE: 12pt; MARGIN: 0px; LINE-HEIGHT: 18px">Recently you=
 requested personal assistance from our on-line support center. Below is =
a summary of your request and our response. If this issue is not resolved=
 to your satisfaction, you may reopen it within the next <rn:merge field_=
name=3D"config.myq_reopen_deadline_days">Configuration Value</rn:merge> d=
ays. Thank you for allowing us to be of service to you.<br />
<span style=3D"COLOR: #1c5886; FONT-STYLE: italic">To access your questio=
n from our support site, <rn:this_incident>click here</rn:this_incident><=
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