Return-Path: Delivered-To: charley@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id ACqROvE62lpjfwAAInt2oQ for ; Fri, 20 Apr 2018 12:09:37 -0700 Return-path: Envelope-to: charley@transocean.com Delivery-date: Fri, 20 Apr 2018 12:09:37 -0700 Received: from [72.68.146.7] (port=60516 helo=netuserPC) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f9bPd-0008Tt-Hy for charley@transocean.com; Fri, 20 Apr 2018 12:09:37 -0700 Reply-To: From: "Dean Smith" To: "'Charley'" References: <057701d3d8d6$bac3c730$304b5590$@transocean.com> <11114C8A-D701-4772-8D23-CB472FD6970B@transocean.com> In-Reply-To: <11114C8A-D701-4772-8D23-CB472FD6970B@transocean.com> Subject: RE: Visions 4139/33 Coral Blue Mat - Black Forest Catalog Date: Fri, 20 Apr 2018 15:09:46 -0400 Organization: Trans-Ocean Message-ID: <058601d3d8db$25d48b00$717da100$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0587_01D3D8B9.9EC534F0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQGSY2KRN2vkUBsMadkwPIHUBSedHAJg0aMfpHnoxyA= Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0587_01D3D8B9.9EC534F0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Ok =E2=80=93 before I do that =E2=80=93 let we get to the customer to = let them know the details and make sure they will take it =20 Thanks =20 Dean Smith Vice President Sales Trans-Ocean Imports 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656 x106 | 914.937.3140 fax | 203.820.8033 mobile Dean@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 From: Charley =20 Sent: Friday, April 20, 2018 2:55 PM To: dean@transocean.com Subject: Re: Visions 4139/33 Coral Blue Mat - Black Forest Catalog =20 Place an order for 8 pieces which is one sheet If we have to we can fly it Ask for 5/17 etd Sent from my iPhone On Apr 20, 2018, at 2:38 PM, Dean Smith > wrote: Charley, =20 Last Sentence =E2=80=93 is there any way that we could make 6 =E2=80=93 = 8 pcs of 20x30 Lamontage mats in the Visions I 4139/33 Coral Blue Mat = for Black Forest Catalog? =20 Rest of the story This gets a little entwinned=E2=80=A6.Black Forest put the mat in their = Summer Book that drops May 1 through the end of September. I signed the = paperwork back in November. After we decided to drop Visions and replace = with Illusions - I sent my contact an email telling them that we were = having production issues and were phasing out of the item (sent her = email on Jan 5). She responded she would take out of the book, but then = a week later they placed a stock order for 10 pcs to ship April 15, = that we told her that we had the pcs on =E2=80=93 we just shipped the = order last week 2 pcs short and we got a nasty email back today from the = operations manager saying they had a signed agreement from November that = we signed off on and that agreement they forecasted 40 pcs and if we = could not produce the other 32 pcs we would be charged back for $600.00 = for the cost of the picture/catalog space etc (I think operation = managers go to school on how to be nasty)=E2=80=A6. =20 Bottom Line is that I have the email trail where I clearly said we were = dropping and my contact acknowledged so we should be in the right = =E2=80=93 but I want to look past the nasty operations manager and try = and help these people out because even though they don=E2=80=99t do a = lot of business(did $20,000 in 2017) =E2=80=93 it is growing and they = give us a lot of items and everyone else we deal with is nice and so = would like to come up with a way to help them instead of just prove that = we told them so. =20 Please let me know if we could make some more and what qty is needed = (not sure if this needs to be done in 6s or 8s or what the qty is) =20 Thanks =20 Dean Smith Vice President Sales Trans-Ocean Imports 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656 x106 | 914.937.3140 fax | 203.820.8033 mobile Dean@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 ------=_NextPart_000_0587_01D3D8B9.9EC534F0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Ok =E2=80=93 before I do that =E2=80=93 let we get to = the customer to let them know the details and make sure they will take = it

 

Thanks

 

Dean= Smith

Vice= President Sales

Tran= s-Ocean Imports

10 = Midland Avenue | Suite M00 | Port Chester, NY 10573

914.= 949.5656 x106 | 914.937.3140 fax | 203.820.8033 mobile

Dean@transocean.com

 

Conf= identiality Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

 

From: Charley = <charley@transocean.com>
Sent: Friday, April 20, 2018 = 2:55 PM
To: dean@transocean.com
Subject: Re: Visions = 4139/33 Coral Blue Mat - Black Forest = Catalog

 

Place an = order for 8 pieces which is one sheet

If we have to we can fly = it

Ask for 5/17 etd

Sent from my = iPhone


On Apr 20, 2018, at 2:38 PM, Dean = Smith <dean@transocean.com> = wrote:

Charley,

 

Last = Sentence =E2=80=93 is there any way that we could make 6 =E2=80=93 8 pcs = of 20x30 Lamontage mats in the Visions I 4139/33 Coral Blue Mat for = Black Forest Catalog?

 

Rest of the = story

This gets a little = entwinned=E2=80=A6.Black Forest put the mat in their Summer Book that = drops May 1 through the end of September. I signed the paperwork back in = November. After we decided to drop Visions and replace with Illusions - =  I sent my contact an email telling them that we were having = production issues and were phasing out of the item (sent her email on = Jan 5). She responded she would take out of the book, but then a week = later they placed a stock order for 10 pcs to ship  April 15, that = we told her that we had the pcs on =E2=80=93 we just shipped the order = last week 2 pcs short and we got a nasty email back today from the = operations manager saying they had a signed agreement from November that = we signed off on and that agreement they forecasted 40 pcs and if we = could not produce the other 32 pcs we would be charged back for $600.00 = for the cost of the picture/catalog space etc (I think operation = managers go to school on how to be nasty)=E2=80=A6.

 

Bottom Line = is that I have the email trail where I clearly said we were dropping and = my contact acknowledged so we should be in the right =E2=80=93 but I = want to look past the nasty operations manager and try and help these = people out because even though they don=E2=80=99t do a lot of = business(did $20,000 in 2017) =E2=80=93 it is growing and they give us a = lot of items and everyone else we deal with is nice and so would like to = come up with a way to help them instead of just prove that we told them = so.

 

Please let me know if we could make some more and what = qty is needed (not sure if this needs to be done in 6s or 8s or what the = qty is)

 

Thanks

 

Dean= Smith

Vice= President Sales

Tran= s-Ocean Imports

10 = Midland Avenue | Suite M00 | Port Chester, NY = 10573

914.= 949.5656 x106 | 914.937.3140 fax | 203.820.8033 = mobile

Dean@transocean.com

=

 

Conf= identiality Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

 

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