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From: Yeliz MAMAK - Koza Carpet <sales@kozacarpet.com>
To: "stephen@transocean.com" <stephen@transocean.com>
CC: =?iso-8859-9?Q?Emre_=D6ZT=DCRKMEN_-_Koza_Carpet?= <sales3@kozacarpet.com>,
	Ekrem ERDEM - Koza Carpet <ekrem@kozacarpet.com>, Charley Peck
	<charley@transocean.com>,
	=?iso-8859-9?Q?=DDbrahim_C=DDNG=DDS=DDZ_-_Koza_Carpet?=
	<ibrahim@kozacarpet.com>
Subject: RE: Belmont - Quality Issue
Thread-Topic: Belmont - Quality Issue
Thread-Index: AdPWTuRFhYg4hE5vRbmNCKQanLG9WQABXuTg
Date: Tue, 17 Apr 2018 14:01:47 +0000
Message-ID: <BE428720F418004090E4F44752B68C886345A6EB@exchsrvr.kozacarpet.local>
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 Content preview:  Dear Stephen, It is good to hear that your customers like
   the quality. I sent your mail to our production Department. They said that
    if we can make some adjustments on the designs we can solve this problem.
    Do you want us to make some revisions and send samples? So you can see the
    difference. [...] 
 
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--_000_BE428720F418004090E4F44752B68C886345A6EBexchsrvrkozacar_
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Dear Stephen,

It is good to hear that your customers like the quality. I sent your mail t=
o our production Department. They said that if we can make some adjustments=
 on the designs we can solve this problem. Do you want us to make some revi=
sions and send samples? So you can see the difference.

Best Regards

From: stephen@transocean.com [mailto:stephen@transocean.com]
Sent: Tuesday, April 17, 2018 3:29 PM
To: Yeliz MAMAK - Koza Carpet
Cc: Emre =D6ZT=DCRKMEN - Koza Carpet; Ekrem ERDEM - Koza Carpet; Charley Pe=
ck
Subject: Belmont - Quality Issue

Yeliz,
We received a good response to the designs and colors in Belmont, it really=
 is a beautiful item.  We continue to have comments and converns from custo=
mers about the curling on the rack - the same issue we discussed in January=
.  Please see attached images - we had these rugs reverse rolled and then l=
et them lay flat overnight and they continue to curl at the edges.  We real=
ly need this issue fixed and we're afraid the ship these first pieces to ou=
r customers since these samples were sent from production, what do you sugg=
est?

Thank you,
Stephen


Stephen Hoberman
Vice President - Business Development
Trans-Ocean Import Co.
(917) 561-7397
stephen@transocean.com<mailto:stephen@transocean.com>


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<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN=
-US">Dear Stephen,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN=
-US"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN=
-US">It is good to hear that your customers like the quality. I sent your m=
ail to our production Department. They said that if we can make some adjust=
ments on the designs we can solve this
 problem. Do you want us to make some revisions and send samples? So you ca=
n see the difference.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN=
-US"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN=
-US">Best Regards<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN=
-US"><o:p>&nbsp;</o:p></span></p>
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0cm 0cm">
<p class=3D"MsoNormal"><b>From:</b> stephen@transocean.com [mailto:stephen@=
transocean.com]
<br>
<b>Sent:</b> Tuesday, April 17, 2018 3:29 PM<br>
<b>To:</b> Yeliz MAMAK - Koza Carpet<br>
<b>Cc:</b> Emre =D6ZT=DCRKMEN - Koza Carpet; Ekrem ERDEM - Koza Carpet; Cha=
rley Peck<br>
<b>Subject:</b> Belmont - Quality Issue<o:p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Yeliz,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">We received a good response to =
the designs and colors in Belmont, it really is a beautiful item.&nbsp; We =
continue to have comments and converns from customers about the curling on =
the rack &#8211; the same issue we discussed in
 January.&nbsp; Please see attached images &#8211; we had these rugs revers=
e rolled and then let them lay flat overnight and they continue to curl at =
the edges.&nbsp; We really need this issue fixed and we&#8217;re afraid the=
 ship these first pieces to our customers since these
 samples were sent from production, what do you suggest? <o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Thank you,<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Stephen<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Stephen Hoberman<o:p></o:p></sp=
an></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Vice President &#8211; Business=
 Development<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Trans-Ocean Import Co.<o:p></o:=
p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">(917) 561-7397<o:p></o:p></span=
></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><a href=3D"mailto:stephen@trans=
ocean.com">stephen@transocean.com</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p>&nbsp;</o:p></span></p>
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