Envelope-to: charley@transocean.com
Delivery-date: Wed, 11 Apr 2018 14:44:12 -0700
Date: Wed, 11 Apr 2018 21:42:59 +0000 (UTC)
From: Randy Watts <rwatts29@bellsouth.net>
Reply-To: Randy Watts <rwatts29@bellsouth.net>
To: Dean Smith <dean@transocean.com>
Cc: Charley Peck <charley@transocean.com>
Message-ID: <390277976.2024717.1523482979402@mail.yahoo.com>
Subject: Customer complaint regarding TJ's
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References: <390277976.2024717.1523482979402.ref@mail.yahoo.com>
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 Content preview:  Hi Dean, I got the voice mail that you left regarding my customer
    that complained about our pillows on TJ's site.  Sorry, I heard back from
    her the other day and forgot to send you an email.  I explained to her that
    all of the pillows on their site were seconds.  They were either the wrong
    color or were missing some of the pattern.  I explained that when this does
    happen we need a place to sell these items and TJ's is one of those places.
    [...] 
 
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Hi Dean,
I got the voice mail that you left regarding my customer that complained ab=
out our pillows on TJ's site.=C2=A0 Sorry, I heard back from her the other =
day and forgot to send you an email.=C2=A0 I explained to her that all of t=
he pillows on their site were seconds.=C2=A0 They were either the wrong col=
or or were missing some of the pattern.=C2=A0 I explained that when this do=
es happen we need a place to sell these items and TJ's is one of those plac=
es.=20

She said that though she understands that we need to sell this kind of merc=
handise, she said that her customer doesn't understand it.=C2=A0 She said t=
hat when her customers see our pillows at 1/3 of the price she is selling a=
t, it makes her look bad.=C2=A0 She said that the customer starts to think =
that she is high on everything else in her stores.
I did tell her that she could by seconds from us too, but she said that the=
y only buy first quality product.=C2=A0 She said that she will see how it g=
oes and will let me know if she gets more complaints.=C2=A0 Let me know if =
you have any questions.
Thanks,Randy

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<html><head></head><body><div style=3D"color:#000; background-color:#fff; f=
ont-family:bookman old style, new york, times, serif;font-size:16px"><div i=
d=3D"yui_3_16_0_ym19_1_1523480078978_7404">Hi Dean,</div><div id=3D"yui_3_1=
6_0_ym19_1_1523480078978_7474"><br></div><div id=3D"yui_3_16_0_ym19_1_15234=
80078978_7473" dir=3D"ltr">I got the voice mail that you left regarding my =
customer that complained about our pillows on TJ's site.&nbsp; Sorry, I hea=
rd back from her the other day and forgot to send you an email.&nbsp; I exp=
lained to her that all of the pillows on their site were seconds.&nbsp; The=
y were either the wrong color or were missing some of the pattern.&nbsp; I =
explained that when this does happen we need a place to sell these items an=
d TJ's is one of those places. <br></div><div dir=3D"ltr" id=3D"yui_3_16_0_=
ym19_1_1523480078978_7570"><br></div><div dir=3D"ltr" id=3D"yui_3_16_0_ym19=
_1_1523480078978_7569">She said that though she understands that we need to=
 sell this kind of merchandise, she said that her customer doesn't understa=
nd it.&nbsp; She said that when her customers see our pillows at 1/3 of the=
 price she is selling at, it makes her look bad.&nbsp; She said that the cu=
stomer starts to think that she is high on everything else in her stores.</=
div><div dir=3D"ltr" id=3D"yui_3_16_0_ym19_1_1523480078978_8994"><br></div>=
<div dir=3D"ltr" id=3D"yui_3_16_0_ym19_1_1523480078978_8989">I did tell her=
 that she could by seconds from us too, but she said that they only buy fir=
st quality product.&nbsp; She said that she will see how it goes and will l=
et me know if she gets more complaints.&nbsp; Let me know if you have any q=
uestions.</div><div dir=3D"ltr" id=3D"yui_3_16_0_ym19_1_1523480078978_9059"=
><br></div><div dir=3D"ltr" id=3D"yui_3_16_0_ym19_1_1523480078978_9058">Tha=
nks,</div><div dir=3D"ltr" id=3D"yui_3_16_0_ym19_1_1523480078978_9057">Rand=
y<br></div></div></body></html>
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