Return-Path: Delivered-To: charley@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id QKuPB6Ily1opQAAAInt2oQ for ; Mon, 09 Apr 2018 01:34:42 -0700 Return-path: Envelope-to: charley@transocean.com Delivery-date: Mon, 09 Apr 2018 01:34:42 -0700 Received: from andre.telenet-ops.be ([195.130.132.53]:58230) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.89_1) (envelope-from ) id 1f5SFv-0004Fp-C9 for charley@transocean.com; Mon, 09 Apr 2018 01:34:42 -0700 Received: from PCStephaan ([IPv6:2a02:1811:8d26:d400:f06d:a24d:ca7d:e12f]) by andre.telenet-ops.be with bizsmtp id Y8Zk1x00y06DYDd018Zk2U; Mon, 09 Apr 2018 10:33:45 +0200 From: "Desmet Stefan" To: References: <089701d3c224$658543c0$308fcb40$@transocean.com> <000001d3c27d$1f3f2990$5dbd7cb0$@telenet.be> <01d101d3c502$3edddc10$bc999430$@transocean.com> <003901d3cbf3$eb715180$c253f480$@transocean.com> <056501d3cc0a$52424390$f6c6cab0$@tinnovasl.com> <00a501d3cc0c$d3e461b0$7bad2510$@transocean.com> <058801d3cc0f$73ee7720$5bcb6560$@tinnovasl.com> <00ce01d3cc11$8051ef40$80f5cdc0$@transocean.com> <05b401d3cc2a$596f5e80$0c4e1b80$@tinnovasl.com> <029601d3cdda$d6a24640$83e6d2c0$@transocean.com> In-Reply-To: <029601d3cdda$d6a24640$83e6d2c0$@transocean.com> Subject: RE: Order confirmation Date: Mon, 9 Apr 2018 10:33:44 +0200 Message-ID: <004901d3cfdd$791b4a30$6b51de90$@telenet.be> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_004A_01D3CFEE.3CB72D00" X-Mailer: Microsoft Outlook 14.0 Thread-Index: AQJJy8/Uss16D/oJfRGfwqOfHZlIegIB9LdXAMfUnD0CRXdf5AL/+u2HAfuQ0xcBsO1RawFUbWoZAib7PMYCdl0/iaJ+ttZA Content-Language: nl-be X-Spam-Status: No, score=-1.1 X-Spam-Score: -10 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Charley, I am back now. I was for private reasons some time out of service. [...] Content analysis details: (-1.1 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: telenet.be] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider (tinnobel[at]telenet.be) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0003] 0.0 HTML_MESSAGE BODY: HTML included in message 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines 0.0 THIS_AD "This ad" and variants X-Spam-Flag: NO This is a multipart message in MIME format. ------=_NextPart_000_004A_01D3CFEE.3CB72D00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_004B_01D3CFEE.3CB72D00" ------=_NextPart_001_004B_01D3CFEE.3CB72D00 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Charley, I am back now. I was for private reasons some time out of service. The payment should be received this week. There are so many holidays = there in this period of the year, it is really exagerated. But dont worry. I keep them on track. =20 Conc business: is the article over with Trans Ocean? =20 Looking forward to hear from you. Br, Stefan. =20 Van: Charles Peck [mailto:charley@transocean.com]=20 Verzonden: vrijdag 6 april 2018 21:10 Aan: 'Elvira Valls'; 'Stefan Desmet'; cerrico@transocean.com; 'Jose = Juan' CC: 'Maria Paris'; info@tinnovasl.com; elvira.tinnova.ont@gmail.com Onderwerp: RE: Order confirmation =20 Hi Elvira, =20 I assume you received this email. Please confirm receipt and advise us = when we should expect the transfer you promised. =20 Best, Charley =20 =20 =20 Charles Peck President Trans-Ocean Imports 10 Midland Avenue|Suite M00|Port Chester, NY 10573 914.949.5656 x105 | 914.937.3140 fax |914.384.1190 mobile=20 Charley@transocean.com =20 From: Charles Peck =20 Sent: Wednesday, April 04, 2018 1:36 PM To: 'Elvira Valls' ; 'Stefan Desmet' = ; 'cerrico@transocean.com' = ; 'Jose Juan' Cc: 'Maria Paris' ; 'info@tinnovasl.com' = ; 'elvira.tinnova.ont@gmail.com' = Subject: RE: Order confirmation =20 Hi Elvira, =20 I did hear from my customer this afternoon and the news is not good. = Since customer satisfaction is very important to them, they feel it is = better not to take any more orders and will not show the rug in the next = catalogue. All of this will cost Trans Ocean money for lost business; we do not = know the amount yet, but we do know we will not get any more orders. = Therefore, please consider TNN1-010 cancelled. =20 We would hope that you would keep your promise and pay us the money you = owe us that you said you arranged to transferred a while ago. Since = this was your agreement, and you and your brother said that do to the = delays, if we did had to cancel the order you would understand, we hope = you will keep your promise to pay what we are owed. We will take care = of all the other money we will have to pay because of the non-delivery = of TNN1-010. Please give us an update regarding the transfer. =20 Best, Charley =20 =20 Charles Peck President Trans-Ocean Imports 10 Midland Avenue|Suite M00|Port Chester, NY 10573 914.949.5656 x105 | 914.937.3140 fax |914.384.1190 mobile=20 Charley@transocean.com =20 From: Charles Peck =20 Sent: Wednesday, April 04, 2018 12:12 PM To: 'Elvira Valls' ; 'Stefan Desmet' = ; 'cerrico@transocean.com' = ; 'Jose Juan' Cc: 'Maria Paris' ; 'info@tinnovasl.com' = ; 'elvira.tinnova.ont@gmail.com' = Subject: RE: Order confirmation =20 Hi Elvira, Thanks for the detailed explanation; I understand that it is hard to = give an exact answer when you are depending on other people. My customer is still discussing with her boss and if I have a final = answer later today or tomorrow I will let you know.=20 But I believe they are concerned that we since we have not given them = exact information until now they don=E2=80=99t really trust what we are = telling them. In other words I may have to wait until you hear from the printer your = Friday morning to get a final decision from my buyer. Again, if they do want more rugs, I really believe it will be about 50% = of the order that you have now (based on the conversation I did have = today). Please take that into account when you are talking with the printer. If you have any questions or would like more information please let me = know. Best, Charley =20 Charles Peck President Trans-Ocean Imports 10 Midland Avenue|Suite M00|Port Chester, NY 10573 914.949.5656 x105 | 914.937.3140 fax |914.384.1190 mobile=20 Charley@transocean.com =20 From: Elvira Valls =20 Sent: Wednesday, April 04, 2018 11:34 AM To: charley@transocean.com; 'Stefan Desmet' ; = cerrico@transocean.com; 'Jose Juan' Cc: 'Maria Paris' ; info@tinnovasl.com; = elvira.tinnova.ont@gmail.com Subject: RE: Order confirmation =20 Hi Charley, good afternoon,=20 =20 My father has just arrived from the printing company. The owner was out, = but he has talked with his assistant and he has told that the fabric = will not be ready before next Monday 16th for sure. The week between = Monday 16th and Friday 20th is possible, but is not sure. The owner can = confirm us with more security this Friday 6th. We will have a meeting = with him. =20 What we can do if we have the fabric is prepare your order before the = rest, trying to have all the goods ready in max 5 days. If we received = the fabric on Friday 20th, we will work of course during the weekend so = that we can ship the goods by airplane between 25th-27th.=20 Of course all of this plan depends of the answer of the printing order. = Be sure that if you do not cancel the order, we will do all the = necessary to ship the goods as soon as possible. =20 On Friday 6th I will send you an email trying to be more clear, with = concrete dates (based on the answer of the printing company). In any = case, I am still looking the airplane transport, to have all as ready as = possible.=20 =20 Best regards,=20 =20 ELVIRA VALLS Legal and Financial Department. =20 TINNOVA, S.L. Tel: 0034-962 914 445 Mobile: 0034-607 42 42 65 elvira@tinnovasl.com Logo Tinnova =20 =20 =20 =20 =20 =20 =20 =20 =20 De: Charles Peck =20 Enviado el: mi=C3=A9rcoles, 04 de abril de 2018 14:36 Para: 'Elvira Valls' ; 'Stefan Desmet' = ; cerrico@transocean.com; 'Jose Juan' = CC: 'Maria Paris' ; info@tinnovasl.com; = elvira.tinnova.ont@gmail.com Asunto: RE: Order confirmation =20 Hi Elvira, Understand you have to wait for the printing company. Again, I am not = sure what my customer will do, but when your Father talks to the = printing company I would guess (and it is only a guess) that we will = only need 50% of our original order because of the cancelations; maybe = we can get them to keep it in the future books) that we may only need = 50% of the m2 of the order you have. Looking forward to more news. Best, Charley =20 Charles Peck President Trans-Ocean Imports 10 Midland Avenue|Suite M00|Port Chester, NY 10573 914.949.5656 x105 | 914.937.3140 fax |914.384.1190 mobile=20 Charley@transocean.com =20 From: Elvira Valls =20 Sent: Wednesday, April 04, 2018 8:21 AM To: charley@transocean.com; 'Stefan Desmet' ; = cerrico@transocean.com; 'Jose Juan' Cc: 'Maria Paris' ; info@tinnovasl.com; = elvira.tinnova.ont@gmail.com Subject: RE: Order confirmation =20 Hi Charley,=20 =20 The mail that I sent yesterday was in copy to all of us. I do not know = why you did not receive it, sorry. =20 About your question, I have read your mail to my father and he has told = me that he is going to call the printing company to know their latest = day. From this latest day, we need 2 weeks. I am going to inform you as = soon as we have talked with the printing company, but please note that = in Spain now they are out of the office. And yes, less meters is worst. For our machine is not a problem, we do = not need hot water, concrete temperature etc. But in the case of the = machines of the printing company, they need much meters to guarantee the = colors. They use pigments, hot water, vapor=E2=80=A6 etc. If we have a = printing order of more than 1000 lineal meters, they start their = machines. If not, they combine our work with others customers to have = more than 1000 lineal meters.=20 =20 In any case, I will reply you as soon as possible. =20 I am going to be out of the office, but, just in case, I have this email = in my mobile phone: elvira.tinnova.ont@gmail.com =20 Best regards,=20 =20 =20 ELVIRA VALLS Legal and Financial Department. =20 TINNOVA, S.L. Tel: 0034-962 914 445 Mobile: 0034-607 42 42 65 elvira@tinnovasl.com Logo Tinnova =20 =20 =20 =20 =20 =20 =20 =20 De: Charles Peck =20 Enviado el: mi=C3=A9rcoles, 04 de abril de 2018 14:03 Para: 'Elvira Valls' ; 'Stefan Desmet' = ; cerrico@transocean.com; 'Jose Juan' = CC: 'Maria Paris' ; info@tinnovasl.com Asunto: RE: Order confirmation =20 Elvira, Sorry we did not see your email yesterday but Chris is on vacation; in = the future please copy everyone here including Maria and me so if = someone is out we see the email. =20 I understand what you are telling me regarding not having enough = production but I am not sure I am understanding a possible ship date. Can you please be clear with actual dates; and if you are not sure = please say it will not be before a specific date (say 4/20) but will not = be later than a specific date (say 5/5). The dates I am using are made up but just trying to show you what I = need. Also, from what I am reading if I need less rugs, which is probably the = case that will make it even worse for you; am I correct. =20 Please answer this email as soon as possible since I have to contact my = customer. =20 Best, Charley =20 Charles Peck President Trans-Ocean Imports 10 Midland Avenue|Suite M00|Port Chester, NY 10573 914.949.5656 x105 | 914.937.3140 fax |914.384.1190 mobile=20 Charley@transocean.com =20 From: Elvira Valls =20 Sent: Wednesday, April 04, 2018 7:45 AM To: charley@transocean.com; 'Stefan Desmet' ; = cerrico@transocean.com; 'Jose Juan' Cc: 'Maria Paris' ; info@tinnovasl.com Subject: RE: Order confirmation =20 Good morning Charley,=20 =20 I am so sorry for this bad news, but yesterday I sent and email to = Christopher telling that it is not possible for us produce the order = fastest. We talked with everyone, and specially the printing company = said no. The vapor machine needs more than 1000 lineal meters (which is = 24h running) to guarantee the stability of the colors. As I said him, = produce less meters is even worst. We have advanced all our production = to offer to the printing company more meters, but we have only 700 = lineal meters aprox. We have to wait this week to know when they will = give us or fabric. From this day, we need 2 weeks to finish the rugs. =20 If you need to cancel the order, it is ok. We understand, of course, and = we will not charge anything to you. We understand the situation but the = printing company is another company, Tinnova, S.L. can not control it. =20 If not, I am looking for airtransport, in order to ship the goods = before. But till next week I will not know when we will have the fabric. =20 Best regards,=20 =20 =20 ELVIRA VALLS Legal and Financial Department. =20 TINNOVA, S.L. Tel: 0034-962 914 445 Mobile: 0034-607 42 42 65 elvira@tinnovasl.com Logo Tinnova =20 =20 =20 =20 =20 =20 =20 =20 =20 De: Charles Peck =20 Enviado el: mi=C3=A9rcoles, 04 de abril de 2018 11:04 Para: 'Stefan Desmet' ; cerrico@transocean.com; = 'Jose Juan' ; 'Elvira Valls' = CC: 'Maria Paris' ; info@tinnovasl.com Asunto: RE: Order confirmation =20 Hi Elvira, =20 I hope you are well and there are no health issues or other problems. = Chris is on vacation, but from what I can see, except from some emails = from Stefan promising answers, we have not heard from in the last couple = of weeks; that is why I am concerned. =20 =20 Unfortunately I woke up this morning and received a very strange email = from my customer yesterday evening. Her boss is very upset that we have = not been able to confirm the shipment, they have many orders owed to = customers which by US law they have to cancel since they are now 30 days = old. The email is not 100% clear but it seems they are going to take = the picture with the furniture out of the next catalogue and charge us = for two things; lost business and the cost of changing the picture in = the their May promotion. =20 =20 While I don=E2=80=99t know how much Trans Ocean will lose specifically = for this promotion or what it will do to our relationship with this old = and important customer, my feeling is we may not need the order you = have. =20 =20 Please tell me where you are on this order and if it can be cancelled or = if it can be made when that would be. I must speak with my customer at = 9:00 AM my time which is 4 hours from now. =20 Hope you can give me what my options are before I speak with my buyer. =20 Best, Chorley =20 Charles Peck President Trans-Ocean Imports 10 Midland Avenue|Suite M00|Port Chester, NY 10573 914.949.5656 x105 | 914.937.3140 fax |914.384.1190 mobile=20 Charley@transocean.com =20 =20 From: Stefan Desmet =20 Sent: Monday, March 26, 2018 9:01 AM To: cerrico@transocean.com; 'Jose Juan' ; = 'Elvira Valls' Cc: 'Charley Peck' ; 'Maria Paris' = ; info@tinnovasl.com Subject: RE: Order confirmation =20 Christopher, The meeting is for later this afternoon, means 17.00 o clock our time. = (which is common in Spain =E2=80=93 they work till 20.00 o clock) So we will come back to you after meeting and the financial matter will = be definately settled this week. Br, Stefan. =20 Verzonden vanuit Mail = voor Windows 10 =20 Van: Christopher Errico =20 Verzonden: maandag 26 maart 2018 14:59 Aan: 'Desmet Stefan' ; 'Jose Juan' = ; 'Elvira Valls' = =20 CC: 'Charley Peck' ; 'Maria Paris' = ; info@tinnovasl.com Onderwerp: RE: Order confirmation =20 Hi again Stefan, =20 Was hoping I would have a response this morning when I arrived at work = this morning. Can you please look into both matters and get back to me today. =20 Thanks, Christopher=20 =20 From: Christopher Errico =20 Sent: Friday, March 23, 2018 11:21 AM To: 'Desmet Stefan' ; 'Jose Juan' = ; 'Elvira Valls' Cc: 'Charley Peck' ; 'Maria Paris' = ; 'info@tinnovasl.com' Subject: RE: Order confirmation =20 Hi Stefan, =20 Thank you for getting back to me, await response on Monday if the = printing can be made any earlier. =20 =20 I still do not have any information on the Wire Transfer that was to be = made. I am being pressured by our CFO to find out when this will be done. Can you please check on = this and get back to me? =20 Thanks, Christopher =20 From: Desmet Stefan < tinnobel@telenet.be>=20 Sent: Friday, March 23, 2018 4:01 AM To: cerrico@transocean.com; 'Jose Juan' = < josejuanj@tinnovasl.com>; 'Elvira = Valls' < elvira@tinnovasl.com> Cc: 'Charley Peck' < = charley@transocean.com>; 'Maria Paris' < = Maria@transocean.com>; info@tinnovasl.com Subject: RE: Order confirmation =20 Christopher, We met the printing company yesterday. We depend on their = planning/answers so as soon as we get info we inform you, dont worry. Latest by Monday we will know exactly whether they can print earlier for = us or not but if not we are considerring to ship the goods by air, so = that you receive earlier. Pls bear till Monday but for sure you will receive earlier. Br, Stefan. =20 Van: Christopher Errico [ = mailto:cerrico@transocean.com]=20 Verzonden: donderdag 22 maart 2018 22:26 Aan: 'Jose Juan'; 'Elvira Valls' CC: Charley Peck; Maria Paris; = info@tinnovasl.com; tinnobel@telenet.be Onderwerp: RE: Order confirmation =20 Jose/Elvira, =20 Stefan advised us we would receive answers today and we still have none. = Can you please advise on both matters; if our order can be shipped any earlier and = details on the=20 Wire transfer. =20 Thanks, Christopher =20 =20 From: Christopher Errico < = cerrico@transocean.com>=20 Sent: Wednesday, March 21, 2018 9:01 AM To: 'Jose Juan' < = josejuanj@tinnovasl.com>; 'Elvira Valls' < = elvira@tinnovasl.com> Cc: Charley Peck < = charley@transocean.com>; Maria Paris ( = Maria@transocean.com) < = Maria@transocean.com>; 'info@tinnovasl.com' < = info@tinnovasl.com>; = tinnobel@telenet.be Subject: FW: Order confirmation =20 Jose/Elvira, =20 Any updates for us? Please advise =20 Thanks, Christopher =20 From: Christopher Errico < = cerrico@transocean.com>=20 Sent: Tuesday, March 20, 2018 10:07 AM To: 'Jose Juan' < = josejuanj@tinnovasl.com>; 'Elvira Valls' < = elvira@tinnovasl.com> Cc: Charley Peck < = charley@transocean.com>; Maria Paris ( = Maria@transocean.com) < = Maria@transocean.com>; 'info@tinnovasl.com' < = info@tinnovasl.com>; = tinnobel@telenet.be Subject: FW: Order confirmation =20 Jose/Elvira, =20 Just following up on this. I understand from Stefan Monday was a = holiday in the Valencia area. Please Advise updates on these two matters. =20 Thanks, Christopher =20 From: Christopher Errico < = cerrico@transocean.com>=20 Sent: Monday, March 19, 2018 9:13 AM To: 'Jose Juan' < = josejuanj@tinnovasl.com>; 'Elvira Valls' < = elvira@tinnovasl.com> Cc: Charley Peck < = charley@transocean.com>; Maria Paris ( = Maria@transocean.com) < = Maria@transocean.com>; 'info@tinnovasl.com' < = info@tinnovasl.com>; = tinnobel@telenet.be Subject: FW: Order confirmation =20 Hi Jose & Elvira, =20 We did not receive any response to our email below from Friday; can you = please let us know if any earlier is possible. =20 Also, please advise an update on the transfer for us. =20 Thanks, Christopher Errico Import Manager Trans-Ocean Imports 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656 x129 | 914.973.3140 fax cerrico@transocean.com =20 =20 From: Christopher Errico < = cerrico@transocean.com>=20 Sent: Friday, March 16, 2018 11:18 AM To: 'Jose Juan' < = josejuanj@tinnovasl.com> Cc: Charley Peck < = charley@transocean.com>; 'Elvira Valls' < = elvira@tinnovasl.com>; Maria Paris ( = Maria@transocean.com) < = Maria@transocean.com>; 'info@tinnovasl.com' < = info@tinnovasl.com>; = tinnobel@telenet.be Subject: RE: Order confirmation =20 Hi Jose, =20 Thank you for the confirmation, we understand our order will be ready = during week #17 in April. Based on your last confirmation where you = told us it would be week 16, to be honest, we were hoping that since the = order was smaller and should take less finishing time that it could = leave earlier. Is there any way you can review your schedule and see = the best delivery date that the rugs maybe ready. We will have to give = the customer this date as they may make us fly the rugs due to the = lateness. We are hoping if they could be ready a little earlier we = could avoid this additional expense. =20 Thanks, Christopher Errico Import Manager Trans-Ocean Imports 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656 x129 | 914.973.3140 fax cerrico@transocean.com =20 From: Jose Juan < = josejuanj@tinnovasl.com>=20 Sent: Friday, March 16, 2018 4:03 AM To: 'Christopher' < = cerrico@transocean.com> Cc: 'Charley' < charley@transocean.com>; = info@tinnovasl.com; 'Desmet Stefan' < = tinnobel@telenet.be>; = elvira@tinnovasl.com Subject: Order confirmation =20 Hi Christopher, =20 You can find enclosed the order confirmation about your order TNN- F 010 = in this mail. =20 Best regards, =20 Jose Juan Valls Esteve Design Department =20 TINNOVA, S.L. Tel: 0034-962 914 445 Mobile: 0034-651 902 270 Mail: josejuanj@tinnovasl.com WEB: www.tinnovasl.com =20 Logo Tinnova =20 =20 ------=_NextPart_001_004B_01D3CFEE.3CB72D00 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Charley,

I am back = now.

I was for private reasons some time out of = service.

The payment should be received this week. There = are so many holidays there in this period of the year, it is really = exagerated.

But dont worry. I keep them on = track.

 

Conc business: is the = article over with Trans Ocean?

 

Looking forward to hear = from you.

Br,

Stefan.

 

Van:<= /b> Charles = Peck [mailto:charley@transocean.com]
Verzonden: vrijdag 6 = april 2018 21:10
Aan: 'Elvira Valls'; 'Stefan Desmet'; = cerrico@transocean.com; 'Jose Juan'
CC: 'Maria Paris'; = info@tinnovasl.com; elvira.tinnova.ont@gmail.com
Onderwerp: = RE: Order confirmation

 

Hi Elvira,

 

I assume you received this email.  Please confirm = receipt and advise us when we should expect the transfer you = promised.

 

Best,

Charley

 

 

 

Charles = Peck

President

Trans-Ocean = Imports

10 Midland = Avenue|Suite M00|Port Chester, NY 10573

914.949.5656&= nbsp;x105 | 914.937.3140 fax |914.384.1190 mobile

<= a href=3D"mailto:Charley@transocean.com" = title=3D"blocked::mailto:Charley@transocean.com">Charley@transocean.com

 

From: Charles Peck <charley@transocean.com> =
Sent: Wednesday, April 04, 2018 1:36 PM
To: 'Elvira = Valls' <elvira@tinnovasl.com>; = 'Stefan Desmet' <tinnobel@telenet.be>; = 'cerrico@transocean.com' <cerrico@transocean.com>; = 'Jose Juan' <josejuanj@tinnovasl.com>Cc: 'Maria Paris' <Maria@transocean.com>; = 'info@tinnovasl.com' <info@tinnovasl.com>; = 'elvira.tinnova.ont@gmail.com' <elvira.tinnova.ont@gmail.com= >
Subject: RE: Order = confirmation

 

Hi Elvira,

 

I did hear from my customer this afternoon and the news is = not good.  Since customer satisfaction is very important to them, = they feel it is better not to take any more orders and will not show the = rug in the next catalogue.

All of this will cost Trans Ocean = money for lost business; we do not know the amount yet, but we do know = we will not get any more orders.  Therefore, please consider = TNN1-010 cancelled.

 

We would hope that you would keep your promise and pay us = the money you owe us that you said you arranged to transferred a while = ago.  Since this was your agreement, and you and your brother said = that do to the delays,  if we did had to cancel the order you would = understand, we hope you will keep your promise to pay what we are = owed.   We will take care of all the other money we will have = to pay because of the non-delivery of TNN1-010.  Please give us an = update regarding the transfer.

 

Best,

Charley

 

 

Charles = Peck

President

Trans-Ocean = Imports

10 Midland = Avenue|Suite M00|Port Chester, NY 10573

914.949.5656&= nbsp;x105 | 914.937.3140 fax |914.384.1190 mobile

<= a href=3D"mailto:Charley@transocean.com" = title=3D"blocked::mailto:Charley@transocean.com">Charley@transocean.com

 

From: Charles Peck <charley@transocean.com> =
Sent: Wednesday, April 04, 2018 12:12 PM
To: = 'Elvira Valls' <elvira@tinnovasl.com>; = 'Stefan Desmet' <tinnobel@telenet.be>; = 'cerrico@transocean.com' <cerrico@transocean.com>; = 'Jose Juan' <josejuanj@tinnovasl.com>Cc: 'Maria Paris' <Maria@transocean.com>; = 'info@tinnovasl.com' <info@tinnovasl.com>; = 'elvira.tinnova.ont@gmail.com' <elvira.tinnova.ont@gmail.com= >
Subject: RE: Order = confirmation

 

Hi Elvira,

Thanks for the detailed explanation; I understand that it = is hard to give an exact answer when you are depending on other = people.

My = customer is still discussing with her boss and if I have a final answer = later today or tomorrow I will let you know.

But I believe they are concerned = that we since we have not given them exact information until now they = don=E2=80=99t really trust what we are telling = them.

In = other words I may have to wait until you hear from the printer your = Friday morning to get a final decision from my = buyer.

Again, if they do want more rugs, I really believe it will = be about 50% of the order that you have now (based on the conversation I = did have today).

Please take that into account when you are talking with the = printer.

If = you have any questions or would like more information please let me = know.

Best,

Charley

 

Charles = Peck

President

Trans-Ocean = Imports

10 Midland = Avenue|Suite M00|Port Chester, NY 10573

914.949.5656&= nbsp;x105 | 914.937.3140 fax |914.384.1190 mobile

<= a href=3D"mailto:Charley@transocean.com" = title=3D"blocked::mailto:Charley@transocean.com">Charley@transocean.com

 

From: Elvira Valls <elvira@tinnovasl.com> =
Sent: Wednesday, April 04, 2018 11:34 AM
To: charley@transocean.com; = 'Stefan Desmet' <tinnobel@telenet.be>; cerrico@transocean.com; 'Jose = Juan' <josejuanj@tinnovasl.com>Cc: 'Maria Paris' <Maria@transocean.com>; info@tinnovasl.com; elvira.tinnova.ont@gmail.com=
Subject: RE: Order = confirmation

 

Hi Charley, good afternoon,

 

My father has just arrived from the = printing company. The owner was out, but he has talked with his = assistant and he has told that the fabric will not be ready before next = Monday 16th for sure. The week between Monday 16th = and Friday 20th is possible, but is not sure. The owner can = confirm us with more security this Friday 6th. We will have a = meeting with him.

 

What we can do if we have the fabric is prepare your order = before the rest, trying to have all the goods ready in max 5 days. If we = received the fabric on Friday 20th, we will work of course during the = weekend so that we can ship the goods by airplane between 25th-27th. =

Of course = all of this plan depends of the answer of the printing order. Be sure = that if you do not cancel the order, we will do all the necessary to = ship the goods as soon as possible.

 

On Friday 6th I will = send you an email trying to be more clear, with concrete dates (based on = the answer of the printing company). In any case, I am still looking the = airplane transport, to have all as ready as possible. =

 

Best regards,

 

ELVIRA = VALLS

Legal and Financial Department.

 

TINNOVA, = S.L.

Tel:          = 0034-962 914 445

Mobile:  0034-607 42 42 65

elvira@tinnovasl.com=

3D"Logo

 

 

 

 

 

 

 

 

 

De: Charles Peck <charley@transocean.com> =
Enviado el: mi=C3=A9rcoles, 04 de abril de 2018 = 14:36
Para: 'Elvira Valls' <elvira@tinnovasl.com>; = 'Stefan Desmet' <tinnobel@telenet.be>; cerrico@transocean.com; 'Jose = Juan' <josejuanj@tinnovasl.com>CC: 'Maria Paris' <Maria@transocean.com>; info@tinnovasl.com; elvira.tinnova.ont@gmail.com=
Asunto: RE: Order = confirmation

 

Hi Elvira,

Understand you have to wait for the printing company.  = Again, I am not sure what my customer will do, but when your Father = talks to the printing company I would guess (and it is only a guess) = that we will only need 50% of our original order because of the = cancelations; maybe we can get them to keep it in the future books) that = we may only need 50% of the m2 of the order you = have.

Looking forward to more news.

Best,

Charley

 

Charles = Peck

President

Trans-Ocean = Imports

10 Midland = Avenue|Suite M00|Port Chester, NY 10573

914.949.5656&= nbsp;x105 | 914.937.3140 fax |914.384.1190 mobile

<= a href=3D"mailto:Charley@transocean.com" = title=3D"blocked::mailto:Charley@transocean.com">Charley@transocean.com

 

From: Elvira Valls <elvira@tinnovasl.com> =
Sent: Wednesday, April 04, 2018 8:21 AM
To: charley@transocean.com; = 'Stefan Desmet' <tinnobel@telenet.be>; cerrico@transocean.com; 'Jose = Juan' <josejuanj@tinnovasl.com>Cc: 'Maria Paris' <Maria@transocean.com>; info@tinnovasl.com; elvira.tinnova.ont@gmail.com=
Subject: RE: Order = confirmation

 

Hi Charley,

 

The mail that I sent yesterday was in copy to all of us. I = do not know why you did not receive it, sorry.

 

About your question, I have read = your mail to my father and he has told me that he is going to call the = printing company to know their latest day. From this latest day, we need = 2 weeks. I am going to inform you as soon as we have talked with the = printing company, but please note that in Spain now they are out of the = office.

And = yes, less meters is worst. For our machine is not a problem, we do not = need hot water, concrete temperature etc. But in the case of the = machines of the printing company, they need much meters to guarantee the = colors. They use pigments, hot water, vapor=E2=80=A6 etc. If we have a = printing order of more than 1000 lineal meters, they start their = machines. If not, they combine our work with others customers to have = more than 1000 lineal meters.

 

In any case, I will reply you as = soon as possible.

 

I am going to be out of the office, but, just in case, I = have this email in my mobile phone: elvira.tinnova.ont@gmail.com=

 

Best regards,

 

 

ELVIRA = VALLS

Legal and Financial Department.

 

TINNOVA, = S.L.

Tel:          = 0034-962 914 445

Mobile:  0034-607 42 42 65

elvira@tinnovasl.com=

3D"Logo

 

 

 

 

 

 

 

 

De: Charles Peck <charley@transocean.com> =
Enviado el: mi=C3=A9rcoles, 04 de abril de 2018 = 14:03
Para: 'Elvira Valls' <elvira@tinnovasl.com>; = 'Stefan Desmet' <tinnobel@telenet.be>; cerrico@transocean.com; 'Jose = Juan' <josejuanj@tinnovasl.com>CC: 'Maria Paris' <Maria@transocean.com>; info@tinnovasl.com
Asunto: RE: Order confirmation

 

Elvira,

Sorry we did not see your email = yesterday but Chris is on vacation; in the future please copy everyone = here including Maria and me so if someone is out we see the = email.

 

I understand what you are telling me regarding not having = enough production but I am not sure I am understanding a possible ship = date.

Can = you please be clear with actual dates; and if you are not sure please = say it will not be before a specific date (say 4/20) but will not be = later than a specific date (say 5/5).

The dates I am using are made up = but just trying to show you what I need.

Also, from what I am reading if I = need less rugs, which is probably the case that will make it even worse = for you; am I correct.

 

Please answer this email as soon as possible since I have = to contact my customer.

 

Best,

Charley

 

Charles = Peck

President

Trans-Ocean = Imports

10 Midland = Avenue|Suite M00|Port Chester, NY 10573

914.949.5656&= nbsp;x105 | 914.937.3140 fax |914.384.1190 mobile

<= a href=3D"mailto:Charley@transocean.com" = title=3D"blocked::mailto:Charley@transocean.com">Charley@transocean.com

 

From: Elvira Valls <elvira@tinnovasl.com> =
Sent: Wednesday, April 04, 2018 7:45 AM
To: charley@transocean.com; = 'Stefan Desmet' <tinnobel@telenet.be>; cerrico@transocean.com; 'Jose = Juan' <josejuanj@tinnovasl.com>Cc: 'Maria Paris' <Maria@transocean.com>; info@tinnovasl.com
Subject:<= /b> RE: Order confirmation

 

Good morning Charley, =

 

I am so sorry for this bad news, but yesterday I sent and = email to Christopher telling that it is not possible for us produce the = order fastest. We talked with everyone, and specially the printing = company said no. The vapor machine needs more than 1000 lineal meters = (which is 24h running) to guarantee the stability of the colors. As I = said him, produce less meters is even worst. We have advanced all our = production to offer to the printing company more meters, but we have = only 700 lineal meters aprox. We have to wait this week to know when = they will give us or fabric. From this day, we need 2 weeks to finish = the rugs.

 

If you need to cancel the order, it is ok. We understand, = of course, and we will not charge anything to you. We understand the = situation but the printing company is another company, Tinnova, S.L. can = not control it.

 

If not, I am looking for airtransport, in order to ship the = goods before. But till next week I will not know when we will have the = fabric.

 

Best regards,

 

 

ELVIRA = VALLS

Legal and Financial Department.

 

TINNOVA, = S.L.

Tel:          = 0034-962 914 445

Mobile:  0034-607 42 42 65

elvira@tinnovasl.com=

3D"Logo

 

 

 

 

 

 

 

 

 

De: Charles Peck <charley@transocean.com> =
Enviado el: mi=C3=A9rcoles, 04 de abril de 2018 = 11:04
Para: 'Stefan Desmet' <tinnobel@telenet.be>; cerrico@transocean.com; 'Jose = Juan' <josejuanj@tinnovasl.com>; = 'Elvira Valls' <elvira@tinnovasl.com>
C= C: 'Maria Paris' <Maria@transocean.com>; info@tinnovasl.com
Asunto: RE: Order confirmation

 

Hi Elvira,

 

I hope you are well and there are = no health issues or other problems.  Chris is on vacation, but from = what I can see, except from some emails from Stefan promising answers, = we have not heard from in the last couple of weeks; that is why I am = concerned.   

 

Unfortunately I woke up this = morning and received a very strange email from my customer yesterday = evening.  Her boss is very upset that we have not been able to = confirm the shipment, they have many orders owed to customers which by = US law they have to cancel since they are now 30 days old.   = The email is not 100% clear but it seems they are going to take the = picture with the furniture out of the next catalogue and charge us for = two things; lost business and the cost of changing the picture in the = their May promotion. 

 

While I don=E2=80=99t know how much = Trans Ocean will lose specifically for this promotion or what it will do = to our relationship with this old and important customer, my feeling is = we may not need the order you have. 

 

Please tell me where you are on = this order and if it can be cancelled or if it can be made when that = would be.  I must speak with my customer at 9:00 AM my time which = is 4 hours from now.

 

Hope you can give me what my options are before I speak = with my buyer.

 

Best,

Chorley

 

Charles = Peck

President

Trans-Ocean = Imports

10 Midland = Avenue|Suite M00|Port Chester, NY 10573

914.949.5656&= nbsp;x105 | 914.937.3140 fax |914.384.1190 mobile

<= a href=3D"mailto:Charley@transocean.com" = title=3D"blocked::mailto:Charley@transocean.com">Charley@transocean.com

 

 

From: Stefan Desmet <tinnobel@telenet.be> =
Sent: Monday, March 26, 2018 9:01 AM
To: cerrico@transocean.com; 'Jose = Juan' <josejuanj@tinnovasl.com>; = 'Elvira Valls' <elvira@tinnovasl.com>
C= c: 'Charley Peck' <charley@transocean.com>; = 'Maria Paris' <Maria@transocean.com>; info@tinnovasl.com
Subject:<= /b> RE: Order confirmation

 

Christopher,

The = meeting is for later this afternoon, means 17.00 o clock our time. = (which is common in Spain =E2=80=93 they work till 20.00 o = clock)

So we will come back to you = after meeting and the financial matter will be definately settled this = week.

Br,

Stefan.

 

Verzonden = vanuit Mail voor = Windows 10

 

Van: Christopher = Errico
Verzonden: maandag 26 maart 2018 14:59
Aan: = 'Desmet Stefan'; 'Jose Juan'; 'Elvira Valls'
CC: 'Charley Peck'; 'Maria Paris'; info@tinnovasl.com
Onderwerp= : RE: Order confirmation

 

H= i again Stefan,

<= o:p> 

W= as hoping I would have a response this morning when I arrived at work = this morning.  Can you please

l= ook into both matters and get back to me today.

<= o:p> 

T= hanks,

C= hristopher

<= o:p> 

From: Christopher Errico = <cerrico@transocean.com> =
Sent: Friday, March 23, 2018 11:21 AM
To: 'Desmet = Stefan' <tinnobel@telenet.be>; 'Jose = Juan' <josejuanj@tinnovasl.com>; = 'Elvira Valls' <elvira@tinnovasl.com>
C= c: 'Charley Peck' <charley@transocean.com>; = 'Maria Paris' <Maria@transocean.com>; = 'info@tinnovasl.com' <info@tinnovasl.com>
Subje= ct: RE: Order confirmation

 

H= i Stefan,

<= o:p> 

T= hank you for getting back to me, await response on Monday if the = printing can be made any earlier. 

<= o:p> 

I= still do not have any information on the Wire Transfer that was to be = made.  I am being pressured

b= y our CFO to find out when this will be done.  Can you please check = on this and get back to me?

<= o:p> 

T= hanks,

C= hristopher

<= o:p> 

From: Desmet Stefan <tinnobel@telenet.be> =
Sent: Friday, March 23, 2018 4:01 AM
To: cerrico@transocean.com; 'Jose Juan' = <josejuanj@tinnovasl.com>; 'Elvira = Valls' <elvira@tinnovasl.com>
Cc:= 'Charley Peck' <charley@transocean.com>; 'Maria = Paris' <Maria@transocean.com>; info@tinnovasl.com
Subject: = RE: Order confirmation

 

Christopher,

We met the printing = company yesterday. We depend on their planning/answers so as soon as we = get info we inform you, dont worry.

Latest by Monday we will = know exactly whether they can print earlier for us or not but if not we = are considerring to ship the goods by air, so that you receive = earlier.

Pls bear till Monday but for sure you will = receive earlier.

Br,

Stefan.

 

Van:<= /b> = Christopher Errico [mailto:cerrico@transocean.com] =
Verzonden: donderdag 22 maart 2018 22:26
Aan: 'Jose = Juan'; 'Elvira Valls'
CC: Charley Peck; Maria Paris; info@tinnovasl.com; tinnobel@telenet.be
Onderwerp: RE: Order confirmation

 

J= ose/Elvira,

<= o:p> 

S= tefan advised us we would receive answers today and we still have = none.  Can you please

a= dvise on both matters; if our order can be shipped any earlier and = details on the

W= ire transfer.

<= o:p> 

T= hanks,

C= hristopher 

<= o:p> 

From: Christopher Errico = <cerrico@transocean.com> =
Sent: Wednesday, March 21, 2018 9:01 AM
To: 'Jose = Juan' <josejuanj@tinnovasl.com>; 'Elvira = Valls' <elvira@tinnovasl.com>
Cc:= Charley Peck <charley@transocean.com>; Maria = Paris (Maria@transocean.com) <Maria@transocean.com>; = 'info@tinnovasl.com' <info@tinnovasl.com>; tinnobel@telenet.be
Subject:= FW: Order confirmation

 

J= ose/Elvira,

<= o:p> 

A= ny updates for us?  Please advise

<= o:p> 

T= hanks,

C= hristopher

<= o:p> 

From: Christopher Errico = <cerrico@transocean.com> =
Sent: Tuesday, March 20, 2018 10:07 AM
To: 'Jose = Juan' <josejuanj@tinnovasl.com>; 'Elvira = Valls' <elvira@tinnovasl.com>
Cc:= Charley Peck <charley@transocean.com>; Maria = Paris (Maria@transocean.com) <Maria@transocean.com>; = 'info@tinnovasl.com' <info@tinnovasl.com>; tinnobel@telenet.be
Subject:= FW: Order confirmation

 

J= ose/Elvira,

<= o:p> 

J= ust following up on this.  I understand from Stefan Monday was a = holiday in the Valencia area.  Please

A= dvise updates on these two matters.

<= o:p> 

T= hanks,

C= hristopher

<= o:p> 

From: Christopher Errico = <cerrico@transocean.com> =
Sent: Monday, March 19, 2018 9:13 AM
To: 'Jose = Juan' <josejuanj@tinnovasl.com>; 'Elvira = Valls' <elvira@tinnovasl.com>
Cc:= Charley Peck <charley@transocean.com>; Maria = Paris (Maria@transocean.com) <Maria@transocean.com>; = 'info@tinnovasl.com' <info@tinnovasl.com>; tinnobel@telenet.be
Subject:= FW: Order confirmation

 

H= i Jose & Elvira,

<= o:p> 

W= e did not receive any response to our email below from Friday; can you = please let us know if any earlier is possible.

<= o:p> 

A= lso, please advise an update on the transfer for = us.

<= o:p> 

T= hanks,

Christopher = Errico

Import = Manager

Trans-Ocean = Imports

10 Midland = Avenue | Suite M00 | Port Chester, NY 10573

914.949.5656&= nbsp;x129 | 914.973.3140 fax

<= a = href=3D"mailto:cerrico@transocean.com">cerrico@transocean.com<= span lang=3DEN-US = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>

<= o:p> 

<= o:p> 

From: Christopher Errico = <cerrico@transocean.com> =
Sent: Friday, March 16, 2018 11:18 AM
To: 'Jose = Juan' <josejuanj@tinnovasl.com>
Cc:<= /b> Charley Peck <charley@transocean.com>; 'Elvira = Valls' <elvira@tinnovasl.com>; Maria Paris = (Maria@transocean.com) <Maria@transocean.com>; = 'info@tinnovasl.com' <info@tinnovasl.com>; tinnobel@telenet.be
Subject:= RE: Order confirmation

 

H= i Jose,

<= o:p> 

T= hank you for the confirmation, we understand our order will be ready = during week #17 in April.  Based on your last confirmation where you told us it would be week 16, to = be honest, we were hoping that since the order was smaller and should = take less finishing time that it could leave earlier.  Is there any = way you can review your schedule and see the best delivery date that the = rugs maybe ready.  We will have to give the customer this date as = they may make us fly the rugs due to the lateness.  We are hoping if = they could be ready a little earlier we could avoid this additional = expense.

<= o:p> 

T= hanks,

Christopher = Errico

Import = Manager

Trans-Ocean = Imports

10 Midland = Avenue | Suite M00 | Port Chester, NY 10573

914.949.5656&= nbsp;x129 | 914.973.3140 fax

<= a = href=3D"mailto:cerrico@transocean.com">cerrico@transocean.com<= span lang=3DEN-US = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>

 <= o:p>

From: Jose Juan <josejuanj@tinnovasl.com> =
Sent: Friday, March 16, 2018 4:03 AM
To: = 'Christopher' <cerrico@transocean.com>
Cc: 'Charley' <charley@transocean.com>; info@tinnovasl.com; 'Desmet Stefan' = <tinnobel@telenet.be>; elvira@tinnovasl.com
Subject: Order confirmation

 

Hi = Christopher,

 

You can find enclosed the order confirmation about your = order TNN- F 010 in this mail.

 

Best = regards,

 

Jose Juan Valls = Esteve

Design Department

 

TINNOVA, = S.L.

Tel:       &nb= sp;  0034-962 914 445

Mobile: = 0034-651 902 270

Mail: josejuanj@tinnovasl.com

WEB: www.tinnovasl.com

3D"Logo

 

 

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