Return-Path: Delivered-To: charley@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id uDd6IteCw1pENQAAInt2oQ for ; Tue, 03 Apr 2018 06:34:15 -0700 Return-path: Envelope-to: charley@transocean.com Delivery-date: Tue, 03 Apr 2018 06:34:15 -0700 Received: from [42.122.76.96] (port=52762 helo=DESKTOPPQ3TQFB) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f3M4k-0003l1-Sp; Tue, 03 Apr 2018 06:34:15 -0700 From: "R. C." To: "'Liora Manne'" Cc: "'Charley Peck'" , "'Bonnie'" References: <417B5773-AD7A-4AB4-A387-D8CE74AB6FC6@lioramanne.com> <000901d3c5b5$50a21bb0$f1e65310$@transocean.com> <009601d3c752$80fdaab0$82f90010$@transocean.com> In-Reply-To: Subject: =?gb2312?B?tPC4tDogQWxmcmVzY28gcXVhbGl0eSBpc3N1ZSAtIFdDVC02IGFuZA==?= =?gb2312?B?ICBXQ1QtOA==?= Date: Tue, 3 Apr 2018 21:34:14 +0800 Message-ID: <003201d3cb50$76e75290$64b5f7b0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0033_01D3CB93.850DEDF0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQHwepCbdWPDVgJQbBKs7L81Sd5E2QFadWgbAs/gHrICkg6BDwIa77V9Ap9H6G6jWe18QA== Content-Language: zh-cn This is a multipart message in MIME format. ------=_NextPart_000_0033_01D3CB93.850DEDF0 Content-Type: text/plain; charset="gb2312" Content-Transfer-Encoding: quoted-printable Dear Liora, We discussed with the factory again. They confirmed that the yarns were = the same and the special yarns spun for the custom rugs. Frankly they are = also confused why and how it happened. They are thinking if they can use = their regular yarns but use one more ply to tuft a little denser. Instead of using 3 plies, they will use 4 plies to tuft, which will be much denser = and stiff. Please review and advise your idea. Thanks and best regards. R.C. =20 =20 =B7=A2=BC=FE=C8=CB: Liora Manne =20 =B7=A2=CB=CD=CA=B1=BC=E4: 2018=C4=EA4=D4=C22=C8=D5 22:03 =CA=D5=BC=FE=C8=CB: R.C. ZHANG =B3=AD=CB=CD: Charley Peck ; Bonnie = =D6=F7=CC=E2: Re: Alfresco quality issue - WCT-6 and WCT-8 =20 Dear R.C., =20 Somehow I have missed your email from last week. I do not quite understand the problem. Were the yarns used for this = order the same as the yarns used in earlier order for Alfresco rugs. We have never had this problem before (or have not heard of it). Also when we = have received the last Strike-off the surface looked very different than = earlier strike-off. Looks like the yarn was changed. =20 Have you compared yarn used for the strike-off and for WCT-6 and -8 = orders to yarns which were used in earlier orders? Has something changed in = the natural - undyed yarns? =20 We do have to get back to the customer about replacements of the rugs = with first quality rugs. When do you think you would be able to get back to = us with definite details? The rugs are used in residential home. Do you = think that it will be safer if the factory can make the rugs with the regular yarns and pay very close attention and make perfect rugs with yarns that = we know works?=20 =20 Thanks, =20 Liora =20 =20 =20 =20 On Mar 29, 2018, at 7:38 AM, R. C. > wrote: Dear Liora, We reviewed the yarns in the factory today. It seems to me that the = acrylic yarns are using the thicker and longer staples. (These yarns are better = for the cut piles.) We are checking with the yarn supplier if the yarns can = be spun with more twist. They can add more twist but they are afraid that = the rug surface may not be smooth with the possible over-twisted loops. We suggest to ask the yarn supplier to re-spin some new yarns with the thinner and shorter staples. This will avoid the problem. Please review and advise your opinion. Thanks and best regards. R.C. =20 =20 =20 =B7=A2=BC=FE=C8=CB: Liora Manne < = liora@lioramanne.com>=20 =B7=A2=CB=CD=CA=B1=BC=E4: 2018=C4=EA3=D4=C228=C8=D5 3:00 =CA=D5=BC=FE=C8=CB: R.C. ZHANG < = rczhang@transocean.com> =B3=AD=CB=CD: Bonnie < = bonnie@lioramanne.com>; Charley Peck < charley@transocean.com> =D6=F7=CC=E2: Re: Alfresco quality issue - WCT-6 and WCT-8 =20 Dear R.C., =20 Thank you for looking into this. We need to get back to the customer. They would like us to replace the = rugs and make the right quality that will wear well. It is very important that we understand the problem before making the replacement. =20 Looking forward to hear from you after you discuss this with the = factory! =20 Thanks, =20 Liora =20 On Mar 27, 2018, at 6:21 AM, R. C. < rczhang@transocean.com> wrote: Dear Liora=A3=AC We spoke to the factory again today and they are collecting the yarns = (for that rugs) now. We will review together and try to find out the reason. = We will advise further. Best regards. R.C. =20 =20 =20 =B7=A2=BC=FE=C8=CB: Liora Manne < = liora@lioramanne.com>=20 =B7=A2=CB=CD=CA=B1=BC=E4: 2018=C4=EA3=D4=C226=C8=D5 21:44 =CA=D5=BC=FE=C8=CB: R.C. ZHANG < = rczhang@transocean.com> =B3=AD=CB=CD: Bonnie < = bonnie@lioramanne.com>; Charley Peck < charley@transocean.com> =D6=F7=CC=E2: Fwd: Alfresco quality issue - WCT-6 and WCT-8 =20 Dear R.C., =20 Looking forward to hear from you regarding this issue after you speak to = the factory. =20 I need to get back to the customer regarding the issue. =20 Thanks, =20 Liora =20 =20 Begin forwarded message: From: Liora Manne < liora@lioramanne.com> Subject: Alfresco quality issue - WCT-6 and WCT-8 Date: March 23, 2018 at 2:08:02 PM EDT To: "R. C. ZHANG" < = rczhang@lamontage.com. cn> Cc: Bonnie < bonnie@lioramanne.com>, = Charley Peck < charley@transocean.com> =20 Dear R.C., =20 We have received a complaint on the rugs made under order WCT-6 and = WCT-8 both fr the same customer. The customer has contacted us in early January discussing the problem = and sent us images of the rugs. The rugs are placed in residential setting and do not get too much = traffic. They are vacuumed once a week. =20 When we first got the images - we were so surprised since we have never = seen a problem like that before. We questioned the care and the vacuum that = was used. =20 Finally - yesterday our Rep who lives in Chicago drove all the way to Michigan to inspect the rugs. She has called me via Face Time and I was able to look at the rug and was shocked by the condition. Please see images. The Rep has confirm that the vacuum cleaner was gentle and was = used successfully on all other carpet and rugs in the home. =20 Not sure what we should do here. The customer would like the rugs to be replaced - however - we do not want to re-make rugs and have the same problem again.=20 Can you please review this with Mr. Fan and give us your opinion as to = what went wrong. Does he still have yarns which were used in making the = orders. One order was shipped in August 2017, the other in December 2017. Yarn colors were the same. =20 Looking forward to hear from you. =20 Thanks, =20 Liora =20 =20 =20 =20 =20 =20 =20 =20 =20 Sent from my iPhone =20 =20 =20 =20 ------=_NextPart_000_0033_01D3CB93.850DEDF0 Content-Type: text/html; charset="gb2312" Content-Transfer-Encoding: quoted-printable

Dear = Liora,

We discussed with = the factory again.  They confirmed that the yarns were the same and = the special yarns spun for the custom rugs.  Frankly they are also = confused why and how it happened.  They are thinking if they can = use their regular yarns but use one more ply to tuft a little = denser.  Instead of using 3 plies, they will use 4 plies to tuft, = which will be much denser and stiff.

Please review and = advise your idea.

Thanks = and best regards.

R.C.

 

 

=B7=A2=BC=FE=C8=CB: Liora Manne = <liora@lioramanne.com>
=B7=A2=CB=CD=CA=B1=BC= =E4: 2018=C4=EA4=D4=C22=C8=D5 22:03
=CA=D5=BC=FE=C8=CB: R.C. ZHANG = <rczhang@transocean.com>
=B3=AD=CB=CD: Charley Peck = <charley@transocean.com>; Bonnie = <bonnie@lioramanne.com>
=D6=F7=CC=E2: Re: Alfresco quality issue = - WCT-6 and WCT-8

 

Dear = R.C.,

 

Somehow I have missed your email = from last week.

I do not quite understand the = problem.  Were the yarns used for this order the same as the yarns = used in earlier order for Alfresco rugs.  We have never had this = problem before (or have not heard of it).  Also when we have = received the last Strike-off the surface looked very different than = earlier strike-off.  Looks like the yarn was = changed.

 

Have you compared yarn used for the = strike-off and for WCT-6 and -8 orders to yarns which were used in = earlier orders?   Has something changed in the natural - undyed = yarns?

 

We do have to get back to the = customer about replacements of  the rugs with first quality rugs. =  When do you think you would be able to get back to us with = definite details?  The rugs are used in residential home.  Do = you think that it will be safer if the factory can make the rugs with = the regular yarns and pay very close attention and make perfect rugs = with yarns that we know works? 

 

Thanks,

 

Liora

 

 

 

 

On Mar 29, 2018, at 7:38 AM, R. C. = <rczhang@transocean.com> = wrote:



Dear = Liora,

We reviewed the = yarns in the factory today.  It seems to me that the acrylic yarns = are using the thicker and longer staples.  (These yarns are better = for the cut piles.)  We are checking with the yarn supplier if the = yarns can be spun with more twist.  They can add more twist but = they are afraid that the rug surface may not be smooth with the possible = over-twisted loops.

We = suggest to ask the yarn supplier to re-spin some new yarns with the = thinner and shorter staples.  This will avoid the = problem.

Please review and = advise your opinion.

Thanks = and best regards.

R.C.

 

 

 

=B7=A2=BC=FE=C8=CB: <= span lang=3DEN-US = style=3D'font-size:11.0pt;font-family:=B5=C8=CF=DF'>Liora Manne <liora@lioramanne.com> 
=B7=A2=CB=CD=CA=B1=BC= =E4: <= span lang=3DEN-US = style=3D'font-size:11.0pt;font-family:=B5=C8=CF=DF'>2018=C4=EA3=D4=C228=C8=D5 3:00
=CA=D5=BC=FE=C8=CB: R.C. ZHANG <rczhang@transocean.com>
=B3=AD=CB=CD: Bonnie <bonnie@lioramanne.com>; Charley = Peck <charley@transocean.com>
=D6=F7=CC=E2: Re: Alfresco quality = issue - WCT-6 and WCT-8

 

Dear = R.C.,

 

Thank you for looking into = this.

We need to get back to the = customer.  They would like us to replace the rugs and make the = right quality that will wear = well.

It is very important that we = understand the problem before making the = replacement.

 

Looking forward to hear from you = after you discuss this with the = factory!

 

Thanks,

 

Liora

<image001.jpg>

<= p class=3DMsoNormal> 

On Mar 27, 2018, at 6:21 AM, R. C. = <rczhang@transocean.com> = wrote:




Dear = Liora=A3=AC

We spoke to the = factory again today and they are collecting the yarns (for that rugs) = now. We will review together and try to find out the reason. We will = advise further.

Best = regards.

R.C.

 

 

 

=B7=A2=BC=FE=C8=CB: <= span lang=3DEN-US = style=3D'font-size:11.0pt;font-family:=B5=C8=CF=DF'>Liora Manne = <liora@li= oramanne.com> 
=B7=A2=CB=CD=CA=B1=BC= =E4: <= span lang=3DEN-US = style=3D'font-size:11.0pt;font-family:=B5=C8=CF=DF'>2018=C4=EA3=D4=C226=C8=D5 21:44
=CA=D5=BC=FE=C8=CB: R.C. ZHANG = <rczhang@= transocean.com>
=B3=AD=CB=CD: <= span lang=3DEN-US = style=3D'font-size:11.0pt;font-family:=B5=C8=CF=DF'>Bonnie = <bonnie@l= ioramanne.com>; Charley Peck = <charley@= transocean.com>
=D6=F7=CC=E2: <= span lang=3DEN-US = style=3D'font-size:11.0pt;font-family:=B5=C8=CF=DF'>Fwd: Alfresco = quality issue - WCT-6 and WCT-8

 =

Dear = R.C.,

 =

Looking = forward to hear from you regarding this issue after you speak to the = factory.

 =

I need to = get back to the customer regarding the issue.

 =

Thanks,

 =

Liora<= span lang=3DEN-US>

 =

<image001.= jpg>

 =

Begin = forwarded message:




<= br>

From: Liora = Manne <liora@lioramanne.com>=

Subject: = Alfresco quality issue - WCT-6 and WCT-8

Date: March 23, = 2018 at 2:08:02 PM EDT

To: "R. = C. ZHANG" <rczhang@lamontage.com.cn>=

Cc: Bonnie = <bonnie@lioramanne.com>, = Charley Peck <charley@transocean.com>=

 =

Dear = R.C.,

 =

We have = received a complaint on the rugs made under order WCT-6 and WCT-8 both = fr the same customer.

The customer = has contacted us in early January discussing the problem and sent us = images of the rugs.

The rugs are = placed in residential setting and do not get too much traffic. =  They are vacuumed once a week.

 =

When we = first got the images - we were so surprised since we have never seen a = problem like that before.  We questioned the care and the vacuum = that was used.

 =

Finally - = yesterday our Rep who lives in Chicago drove all the way to Michigan to = inspect the rugs.  She has called me via Face Time and I was able = to look at the rug and was shocked by the condition.  Please see = images.  The Rep has confirm that the vacuum cleaner was gentle and = was used successfully on all other carpet and rugs in the = home.

 =

Not sure = what we should do here.  The customer would like the rugs to be = replaced - however - we do not want to re-make rugs and have the same = problem again. 

Can you = please review this with Mr. Fan and give us your opinion as to what went = wrong.  Does he still have yarns which were used in making the = orders.  

One order = was shipped in August 2017, the other in December 2017.  Yarn = colors were the same.

 =

Looking = forward to hear from you.

 =

Thanks,

 =

Liora<= span lang=3DEN-US>

 =

 =

 =

 =

 =

 =

 =

<image001.= jpg>




<= br>

 =

 =



<i= mage002.jpg>


<image003.jpg>


<image004.j= pg>


<image004.jpg>


<image005.jpg>

<image006.jpg>


<image007.jpg>


= <image008.jpg>


<image009.jpg>

Sent from my = iPhone

 =

 =

<= div>

 

<= /div>

 

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