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Many supervisors and managers delay giving employees feedback because they don't know how to successfully resolve defensiveness and other negative reactions, including blame, excuses, and complaints when they occur. Feedback is an essential element of the cycle of continuous improvement in work where commitment to shared goals and collaborative problem solving is a norm. This webinar will help you tackle one of the biggest challenges in the workplace - giving and receiving feedback. Giving feedback badly can create problems and headaches. You can sharpen your diplomacy skills with the proven tips, tricks and techniques presented in this webinar. The session is
guaranteed to be a powerful addition to your communication toolbox.
Key Learning Objectives
- Developing the knowledge and skills for providing and receiving feedback that supports and sustains a culture of continuous improvement
- Identifying the strategies and implications for learning-focused conversations that result in improved practice
- Discussing the current realities and future considerations for creating a culture of feedback
- Demonstrate listening skills to significantly decrease misunderstandings
- Receive constructive feedback with dignity and professionalism
- Deliver positive feedback to increase employee morale by leaps and bounds
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Sandra Crowe
Sandra Crowe, MA, PCC, the author of Since Strangling Isn't an Option.... (Perigee,'99),and "I Didn't Sign Up for This!: 7 Strategies for Dealing With Difficulty in Difficult Times" (Two Harbors Press, 2012) is a professional speaker, trainer, coach, and facilitator. Her focus is to impart communications skills to create awareness of ineffective behaviors and to move people and teams forward in their mission.
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