Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id qM54JIDPy1qFfAAAInt2oQ ; Mon, 09 Apr 2018 13:39:28 -0700 Return-path: Envelope-to: louk@transocean.com, andrea@transocean.com Delivery-date: Mon, 09 Apr 2018 13:39:28 -0700 Received: from omzsmtpe01.verizonbusiness.com ([199.249.25.210]:20068) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f5dZK-0008Gz-BY; Mon, 09 Apr 2018 13:39:28 -0700 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=verizon.com; i=@verizon.com; q=dns/txt; s=corp; t=1523306354; x=1554842354; h=from:cc:to:subject:date:message-id:references: in-reply-to:mime-version; bh=0ZY9CqEkXLTg3ske7/aN22nn16qMhFaxwD743bjmUMg=; b=SaNJxmv1oL946Be2w5eea3LnJ3kmje5lz9Dw5gRNUAfnQj9EVyHA5rIP K+4cgA1My+3uwtFYZDHktORZ1hcInmH1IZhwD7MD50RzYMB7V/NmFMyCk KKUs5Nyuw+1aIl2v7XzPFONZoI8UMxb2uoZrRatGrbGNNpMVHXl+iHuuD I=; Received: from unknown (HELO fldsmtpi01.verizon.com) ([166.68.71.143]) by omzsmtpe01.verizonbusiness.com with ESMTP; 09 Apr 2018 20:38:12 +0000 Received: from rogue-10-255-192-101.rogue.vzwcorp.com (HELO atlantis.verizonwireless.com) ([10.255.192.101]) by fldsmtpi01.verizon.com with ESMTP/TLS/DHE-RSA-AES256-SHA; 09 Apr 2018 20:37:36 +0000 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=verizon.com; i=@verizon.com; q=dns/txt; s=corp; t=1523306256; x=1554842256; h=from:cc:to:subject:date:message-id:references: in-reply-to:mime-version; bh=0ZY9CqEkXLTg3ske7/aN22nn16qMhFaxwD743bjmUMg=; b=E8MhHL3XHQwk5epwhUow3WnpN8YU424fDFdhsXv6EVJTd9fExe4Aoydm O2bNOewMF2tgnF5orjbrFrjNemOtaa/WGx34ztWWbzQYz2IPSXVL1bOHZ ZgQi1VZgT5C4lan6tYopDyKOehGmlSzw8EpaiRABhRnONs2CrMBCj8VLv w=; Received: from mariner.tdc.vzwcorp.com (HELO eris.verizonwireless.com) ([10.254.88.84]) by atlantis.verizonwireless.com with ESMTP/TLS/DHE-RSA-AES256-SHA; 09 Apr 2018 16:37:36 -0400 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=verizon.com; i=@verizon.com; q=dns/txt; s=corp; t=1523306256; x=1554842256; h=to:subject:date:message-id:references:in-reply-to: mime-version:from:cc; bh=0ZY9CqEkXLTg3ske7/aN22nn16qMhFaxwD743bjmUMg=; b=t/akQna4pb+PscZuo0kerGRHzGjT+BrdSSw23UWKqjEU/+gdz9EPi9Rl qXz7J6W8Goym2mpJpWD/Tz/lC+OaMXkHjn28f7rt5yExCCrF0NzHD4MUM LS41Aw1DQJ2GGqDZlFo//vqUQ1PCYwe8mywrQLmDAX1eFBul1nxg6idc7 M=; From: chad.pechacek@verizon.com Cc: 'Lou Koprivec' ,linda.cole@verizon.com X-Host: mariner.tdc.vzwcorp.com Received: from ohtwi1exh003.uswin.ad.vzwcorp.com ([10.144.218.45]) by eris.verizonwireless.com with ESMTP/TLS/AES128-SHA256; 09 Apr 2018 20:37:35 +0000 Received: from tbwexch13apd.uswin.ad.vzwcorp.com (153.114.162.37) by OHTWI1EXH003.uswin.ad.vzwcorp.com (10.144.218.45) with Microsoft SMTP Server (TLS) id 14.3.248.2; Mon, 9 Apr 2018 16:37:35 -0400 Received: from OMZP1LUMXCA10.uswin.ad.vzwcorp.com (144.8.22.183) by tbwexch13apd.uswin.ad.vzwcorp.com (153.114.162.37) with Microsoft SMTP Server (TLS) id 15.0.1320.4; Mon, 9 Apr 2018 16:37:34 -0400 Received: from OMZP1LUMXCA07.uswin.ad.vzwcorp.com (144.8.22.180) by OMZP1LUMXCA10.uswin.ad.vzwcorp.com (144.8.22.183) with Microsoft SMTP Server (TLS) id 15.0.1320.4; Mon, 9 Apr 2018 15:37:33 -0500 Received: from OMZP1LUMXCA07.uswin.ad.vzwcorp.com ([144.8.22.180]) by OMZP1LUMXCA07.uswin.ad.vzwcorp.com ([144.8.22.180]) with mapi id 15.00.1320.000; Mon, 9 Apr 2018 15:37:33 -0500 To: Andrea Geiger Subject: RE: [E] VOIP bills Thread-Topic: [E] VOIP bills Thread-Index: AdPNotbM256M9huTR06JiSq83IKfLgAJFJ2wABKxFgAACZZ8oAB8KPWAAAZKdhA= Date: Mon, 9 Apr 2018 20:37:33 +0000 Message-ID: <39441201e7b24b2c828fb2fce38f0fb7@OMZP1LUMXCA07.uswin.ad.vzwcorp.com> References: <008001d3cda2$d7734c50$8659e4f0$@transocean.com> <019e01d3cde8$05b7e180$1127a480$@transocean.com> <018501d3cfff$03700740$0a5015c0$@transocean.com> In-Reply-To: <018501d3cfff$03700740$0a5015c0$@transocean.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-ms-exchange-transport-fromentityheader: Hosted x-originating-ip: [10.144.60.250] Content-Type: multipart/related; boundary="_007_39441201e7b24b2c828fb2fce38f0fb7OMZP1LUMXCA07uswinadvzw_"; type="multipart/alternative" MIME-Version: 1.0 X-Spam-Status: No, score=-2.0 X-Spam-Score: -19 X-Spam-Bar: -- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi Andrea, Since the VoIP service runs Data/Voice as a package, we did not cancel the CustoPak lines. Please go ahead and call/email the local office that I provided and cancel the custopaks. Please provide me the confirmation number or email the local office provides you. [...] Content analysis details: (-2.0 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: proofpoint.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO --_007_39441201e7b24b2c828fb2fce38f0fb7OMZP1LUMXCA07uswinadvzw_ Content-Type: multipart/alternative; boundary="_000_39441201e7b24b2c828fb2fce38f0fb7OMZP1LUMXCA07uswinadvzw_" --_000_39441201e7b24b2c828fb2fce38f0fb7OMZP1LUMXCA07uswinadvzw_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi Andrea, Since the VoIP service runs Data/Voice as a package, we did not cancel the = CustoPak lines. Please go ahead and call/email the local office that I pro= vided and cancel the custopaks. Please provide me the confirmation number = or email the local office provides you. I will work with my management to take care of the early termination on thi= s service. Thanks, [Verizon] Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com [Twitter] = [Instagram] From: Andrea Geiger [mailto:andrea@transocean.com] Sent: Monday, April 09, 2018 6:34 AM To: Pechacek, Chad Cc: 'Lou Koprivec' ; Cole, Linda A Subject: RE: [E] VOIP bills Chad, Please see the below e-mail where Lou states that the phone service is work= ing fine. I will e-mail and let them know to cancel the numbers we no longe= r need, but we should be credited what we were charged for these lines, as = we did let you know it was working: From: Lou Koprivec > Sent: Thursday, February 22, 2018 2:40 PM To: 'chad.pechacek@verizon.com' > Cc: 'andrea@transocean.com' >; Michael Toone > Subject: RE: Order Request # 194786979, Service Order # 194792153, TRANS-OC= EAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED Chad, The phone service is working fine. We are having trouble with the data tho= ugh. Who can we contact for tech help? Johnathan sent us the below info b= ut we do not have any internet connection on any of the Verizon equipment t= hat is labeled eth 0/2. SInce you already plugged in port eth 0/2. According to our Activations Eng= ineering Team, you don't need to select the DHCP and just configure it manu= ally using the IP information below. LAN CIDR: 65.199.179.224/30 usable IP: 65.199.179.226 subnet mask: 255.255.255.252 gateway: 65.199.179.225 DNS IP1: 198.6.100.6 DNS IP2: 198.6.1.125 Lou Koprivec Vice President of Operations Trans-Ocean Import Co., Inc. 10 Midland Ave, Suite M00, Port Chester, NY 10573 914.949.5656 x126 | 914.937.3140 fax louk@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. From: chad.pechacek@verizon.com [mailto:c= had.pechacek@verizon.com] Sent: Thursday, February 22, 2018 11:10 AM To: louk@transocean.com Cc: andrea@transocean.com Subject: RE: Order Request # 194786979, Service Order # 194792153, TRANS-OC= EAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED Hi Lou & Andrea - Let me know that your VoIP service is working and that your numbers have be= en successfully ported into the new service. Once you confirm, I will work= on disconnecting the Centrex service. Thank you, [Verizon] Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.3140 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. From: chad.pechacek@verizon.com > Sent: Friday, April 06, 2018 5:16 PM To: Andrea Geiger > Cc: 'Lou Koprivec' >; linda= .cole@verizon.com Subject: RE: [E] VOIP bills Andrea - I have been waiting on confirmation from Trans Ocean that the new VOIP serv= ice is working to your liking... Please call/email the local center to disconnect the CustoPAK numbers you n= o longer need at 866.299.8448 or customercare6@verizon.com. Please email me the confirmation number the local center gives you. Best regards, [Image removed by sender. Verizon] Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com [Image rem= oved by sender. Twitter] [Image removed by sender. Instagram] From: Andrea Geiger [mailto:andrea@transocean.com] Sent: Friday, April 06, 2018 2:44 PM To: Pechacek, Chad > Cc: 'Lou Koprivec' >; Cole,= Linda A > Subject: RE: [E] VOIP bills Chad, I am looking at our CustoPAK bill, and we are still being charged for 10 li= nes. Lines we no longer should have/be charged for: * 914-937-2489 * 914-937-2613 * 914-937-2628 * 914-937-3049 * 914-937-3078 * 914-937-3130 * 914-939-3161 * 914-939-3268 The two week need to keep (alarm/fax): * 914-937-3140 * 914-937-3480 Please advise. Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.2489 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. From: chad.pechacek@verizon.com > Sent: Friday, April 06, 2018 1:01 PM To: Andrea Geiger > Cc: 'Lou Koprivec' >; linda= .cole@verizon.com Subject: RE: [E] VOIP bills Hi Andrea, As part of the Implementation process for the new location, the White Plans= VoIP service should have been disconnected once the Port Chester VoIP was = tested and activated and working. I will submit a disconnect request, but = you will need to verify and confirm on Trans Ocean's behalf. I will also generate a billing dispute ticket and a customer care agent wil= l be assigned to work on getting the billing straightened away. In the mea= ntime, please do not pay the White Plains invoice. I will put a collections= hold on this account. Thank you for making me aware and apologize for the inconvenience. Best regards, [Image removed by sender. Verizon] Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com [Image rem= oved by sender. Twitter] [Image removed by sender. Instagram] From: Andrea Geiger [mailto:andrea@transocean.com] Sent: Friday, April 06, 2018 6:29 AM To: Pechacek, Chad > Cc: 'Lou Koprivec' > Subject: [E] VOIP bills Good morning Chad, I'm confused as to why we are receiving two bills for VOIP service. One has= our current Port Chester address, and one has our old White Plains address= . Are we still being charged for service to White Plains? I have attached t= he two bills for your reference. Please advise. Thanks, Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.2489 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. --_000_39441201e7b24b2c828fb2fce38f0fb7OMZP1LUMXCA07uswinadvzw_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hi Andrea,<= /span>

 

Since the VoIP service= runs Data/Voice as a package, we did not cancel the CustoPak lines.  = Please go ahead and call/email the local office that I provided and cancel = the custopaks.  Please provide me the confirmation number or email the local office provides you.

 

I will work with my ma= nagement to take care of the early termination on this service.<= /span>

 

Thanks,

 


<= img border=3D"0" width=3D"90" height=3D"20" id=3D"_x0000_i1037" src=3D"http= ://ss7.vzw.com/is/image/VerizonWireless/vz-sig-verizon?$defaultscale$" alt= =3D"Verizon">

Chad Pechacek
Account Manager

6415 Business Center Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com

3D"Facebook"  3D"Twitter"  3D"Instagram"

From: Andrea Geiger [mailto:andrea@transocean= .com]
Sent: Monday, April 09, 2018 6:34 AM
To: Pechacek, Chad <chad.pechacek@one.verizon.com>
Cc: 'Lou Koprivec' <louk@transocean.com>; Cole, Linda A <li= nda.cole@one.verizon.com>
Subject: RE: [E] VOIP bills

 

Chad,

 

Please see the below e-mail where Lou states that th= e phone service is working fine. I will e-mail and let them know to cancel = the numbers we no longer need, but we should be credited what we were charg= ed for these lines, as we did let you know it was working:

 

From: Lou Koprivec <louk@transocean.com>
Sent: Thursday, February 22, 2018 2:40 PM
To: 'chad.pechacek@verizon.com' <chad.pechacek@verizon.com>
Cc: 'andrea@transocean.com' <andrea@transocean.com>; Michael Toone <mike@transocean.com>
Subject: RE: Order Request # 194786979, Service Order # 194792153, T= RANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED

 

Chad,

The phone service is working fine.  W= e are having trouble with the data though.  Who can we contact for tec= h help?  Johnathan sent us the below info but we do not have any internet connection on any of the Verizon equipment that is label= ed eth 0/2. 

 

SInce you already plugged in port eth 0/2. According = to our Activations Engineering Team, you don't need to select the DHCP and = just configure it manually using the IP information below.

L= AN CIDR: 65.199.179.224/30
usable IP: 65.199.179.226
subnet mask: 255.255.255.252
gateway: 65.199.179.225
DNS IP1: 198.6.100.6
DNS IP2: 198.6.1.125


Lou Koprivec<= /p>

Vice President of Operations

Trans-Ocean Import Co., Inc.

10 Midland Ave, Suite M00, Port Chester, N= Y 10573

914.949.5656 x126 | 914.937.3140 fax<= /span>

lo= uk@transocean.com

 <= /p>

Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission.  If you have= received this electronic transmission in error, please notify us by teleph= one and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender = does not accept any liability for errors or omissions in the contents of th= is message, which arise because of electronic transmission. Any documents a= ccompanying this electronic transmission and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above.

 

From: chad.pechacek@verizon.com [mailto:chad.pechacek@verizon.com]
Sent: Thursday, February 22, 2018 11:10 AM
To: louk@transocean.com Cc: andrea@transocean.com
Subject: RE: Order Request # 194786979, Service Order # 194792153, T= RANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED

 

Hi Lou & Andrea &#= 8211;

 

Let me know that your = VoIP service is working and that your numbers have been successfully ported= into the new service.  Once you confirm, I will work on disconnecting= the Centrex service.

 

Thank you,<= /span>

 


<= img border=3D"0" width=3D"90" height=3D"20" id=3D"_x0000_i1025" src=3D"http= ://ss7.vzw.com/is/image/VerizonWireless/vz-sig-verizon?$defaultscale$" alt= =3D"Verizon">

Chad Pechacek
Account Manager

6415 Business Center Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com=

 

Andrea Geiger

Assistant Operations Manager

Trans-Ocean Import Co., Inc.

10 Midland Avenue | Suite M00 | Port Chester, NY 105= 73

914.949.5656x110 | 914.937.3140 fax

andrea@tran= socean.com

 

Confidentiality = Notification: If you are not th= e intended recipient, please do not disclose, disseminate, copy, distr= ibute or take any action in reliance on the contents of this electronic transmission.  If you have received this = electronic transmission in error, please notify us by telephone and immedia= tely delete this message. As E-mail transmissions cannot be guaranteed secu= re or error-free the sender does not accept any liability for errors or omissions in the contents of this messa= ge, which arise because of electronic transmission. Any documents accompany= ing this electronic transmission and the information contained herein belon= g to the sender and are privileged and intended only for the use of the individual(s) named above.

 

 

From: chad.pechacek@verizon.com <chad.pechacek@verizon.com>
Sent: Friday, April 06, 2018 5:16 PM
To: Andrea Geiger <andre= a@transocean.com>
Cc: 'Lou Koprivec' <louk@t= ransocean.com>; linda.cole@verizon.com
Subject: RE: [E] VOIP bills

 

Andrea –

 

I have been waiting on= confirmation from Trans Ocean that the new VOIP service is working to your= liking…

 

Please call/email the = local center to disconnect the CustoPAK numbers you no longer need at 866.2= 99.8448 or customercare6@verizon.c= om. 

 

Please email me the co= nfirmation number the local center gives you.

 

Best regards,




Chad Pechacek
Account Manager

6415 Business Center Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com

3D"Image  3D"Image  <= span style=3D"font-size:10.0pt;font-family:"Arial",sans-serif;col= or:blue;border:solid windowtext 1.0pt;padding:0in;text-decoration:none">

From: Andrea Geiger [mailto:andrea@transocean.com]
Sent: Friday, April 06, 2018 2:44 PM
To: Pechacek, Chad <chad.pechacek@one.verizon.com>
Cc: 'Lou Koprivec' <louk@t= ransocean.com>; Cole, Linda A <linda.cole@one.verizon.com>
Subject: RE: [E] VOIP bills

 

Chad,

 

I am looking at our CustoPAK bill, and we are still = being charged for 10 lines.

 

Lines we no longer should have/be charged for:

  • 914-937-2489=
  • 914-93= 7-2613
  • 914-937-2628
  • 914-937-3049
  • 914-937-3078
  • 914-937-3130
  • 914-939-3161<= /li>
  • 914-939-3268<= b>

 

The two week need to keep (alarm/fax):=

  • 914-937-3140=
  • 914-93= 7-3480

 

Please advise.

 

 

Andrea Geiger

Assistant Operations Manager

Trans-Ocean Import Co., Inc.

10 Midland Avenue | Suite M00 | Port Chester, NY 105= 73

914.949.5656x110 | 914.937.2489 fax

andrea@tran= socean.com

 

Confidentiality = Notification: If you are not th= e intended recipient, please do not disclose, disseminate, copy, distr= ibute or take any action in reliance on the contents of this electronic transmission.  If you have received this = electronic transmission in error, please notify us by telephone and immedia= tely delete this message. As E-mail transmissions cannot be guaranteed secu= re or error-free the sender does not accept any liability for errors or omissions in the contents of this messa= ge, which arise because of electronic transmission. Any documents accompany= ing this electronic transmission and the information contained herein belon= g to the sender and are privileged and intended only for the use of the individual(s) named above.

 

 

From: chad.pechacek@verizon.com <chad.pechacek@verizon.com>
Sent: Friday, April 06, 2018 1:01 PM
To: Andrea Geiger <andre= a@transocean.com>
Cc: 'Lou Koprivec' <louk@t= ransocean.com>; linda.cole@verizon.com
Subject: RE: [E] VOIP bills

 

Hi Andrea,<= /span>

 

As part of the Impleme= ntation process for the new location, the White Plans VoIP service should h= ave been disconnected once the Port Chester VoIP was tested and activated a= nd working.  I will submit a disconnect request, but you will need to verify and confirm on Trans Ocean’s be= half.

 

I will also generate a= billing dispute ticket and a customer care agent will be assigned to work = on getting the billing straightened away.  In the meantime, please do = not pay the White Plains invoice. I will put a collections hold on this account.

 

Thank you for making m= e aware and apologize for the inconvenience. 

 

Best regards,

 


3D"Image

Chad Pechacek
Account Manager

6415 Business Center Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com

3D"Imag=  3D"Image  3D"Image

From: Andrea Geiger [mailto:andrea@transocean.com]
Sent: Friday, April 06, 2018 6:29 AM
To: Pechacek, Chad <chad.pechacek@one.verizon.com>
Cc: 'Lou Koprivec' <louk@t= ransocean.com>
Subject: [E] VOIP bills

 

Good morning Chad,

 

I’m confused as to why we are receiving two bi= lls for VOIP service. One has our current Port Chester address, and one has= our old White Plains address. Are we still being charged for service to Wh= ite Plains? I have attached the two bills for your reference.

 

Please advise.

 

Thanks,

 

Andrea Geiger

Assistant Operations Manager

Trans-Ocean Import Co., Inc.

10 Midland Avenue | Suite M00 | Port Chester, NY 105= 73

914.949.5656x110 | 914.937.2489 fax

andrea@tran= socean.com

 

Confidentiality = Notification: If you are not th= e intended recipient, please do not disclose, disseminate, copy, distr= ibute or take any action in reliance on the contents of this electronic transmission.  If you have received this = electronic transmission in error, please notify us by telephone and immedia= tely delete this message. As E-mail transmissions cannot be guaranteed secu= re or error-free the sender does not accept any liability for errors or omissions in the contents of this messa= ge, which arise because of electronic transmission. Any documents accompany= ing this electronic transmission and the information contained herein belon= g to the sender and are privileged and intended only for the use of the individual(s) named above.

 

 

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