Return-Path: Delivered-To: andrea@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id aKmADgFdy1qDFwAAInt2oQ for ; Mon, 09 Apr 2018 05:30:57 -0700 Return-path: Envelope-to: andrea@transocean.com Delivery-date: Mon, 09 Apr 2018 05:30:57 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:55073 helo=TOWKSTALouNew) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f5Vwm-0001ZX-99 for andrea@transocean.com; Mon, 09 Apr 2018 05:30:57 -0700 From: "Lou Koprivec" To: "'Andrea Geiger'" References: <0b3957f80c7242309a24ed68b71f3848@FLDP1LUMXCA39.uswin.ad.vzwcorp.com> <33371442fe0f4f2b8b78efb88f87c7f2@OMZP1LUMXCA07.uswin.ad.vzwcorp.com> In-Reply-To: Subject: FW: Order Request # 194786979, Service Order # 194792153, TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED Date: Mon, 9 Apr 2018 08:30:54 -0400 Message-ID: <006e01d3cffe$9b31a080$d194e180$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_006F_01D3CFDD.14275380" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQLgs5MwalEbGYACzEeZUI3cfKeNzQIAyC9MoYa6McCAR9WLAA== Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_006F_01D3CFDD.14275380 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable FYI =20 Thanks, Lou =20 From: Lou Koprivec =20 Sent: Thursday, February 22, 2018 2:40 PM To: 'chad.pechacek@verizon.com' Cc: 'andrea@transocean.com' ; Michael Toone = Subject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED =20 Chad, The phone service is working fine. We are having trouble with the data = though. Who can we contact for tech help? Johnathan sent us the below = info but we do not have any internet connection on any of the Verizon = equipment that is labeled eth 0/2. =20 =20 SInce you already plugged in port eth 0/2. According to our Activations = Engineering Team, you don't need to select the DHCP and just configure = it manually using the IP information below. LAN CIDR: 65.199.179.224/30 usable IP: 65.199.179.226 subnet mask: 255.255.255.252 gateway: 65.199.179.225 DNS IP1: 198.6.100.6 DNS IP2: 198.6.1.125 Lou Koprivec Vice President of Operations=20 Trans-Ocean Import Co., Inc. 10 Midland Ave, Suite M00, Port Chester, NY 10573 914.949.5656 x126 | 914.937.3140 fax louk@transocean.com =20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 From: chad.pechacek@verizon.com = [mailto:chad.pechacek@verizon.com]=20 Sent: Thursday, February 22, 2018 11:10 AM To: louk@transocean.com =20 Cc: andrea@transocean.com =20 Subject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED =20 Hi Lou & Andrea =E2=80=93 =20 Let me know that your VoIP service is working and that your numbers have = been successfully ported into the new service. Once you confirm, I will = work on disconnecting the Centrex service. =20 Thank you, =20 =20 Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com = =20 From: Jonathan Esconde [mailto:rapiddeliverycustomercare@verizon.com]=20 Sent: Wednesday, February 21, 2018 11:34 AM To: louk@transocean.com =20 Cc: andrea@transocean.com ; Esconde, = Jonathan >; Dinaga, Victor = >; = Naig, Alexis >; Quiamco, Ceres Marie = >; Martinez, Barbra Ann = >; Panes, Charlie (charls) = >; = Pechacek, Chad > Subject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED =20 Hi Lou, Good day. Your Verizon VoIP order has been completed as of 02/21/2018, and your = account is up and billable. Let this email serve as your fulfillment = letter with pertinent information regarding your Corporate Administrator = account. Please retain the information below that identifies the Verizon = VoIP service that has been installed at this address. It will be = particularly important in the event that you need to report service = problems. =20 If you are experiencing any type of outage or need immediate assistance, = please contact our Verizon Business 24-hour IP Communication Triage = Customer Service Center at (877) 777-7176. In the future, you may = contact our Customer Service Center should you have any general service = inquiries, billing questions, or repair issues. =20 =20 Customer Name TRANS-OCEAN IMPORT CO. INC.=20 Service Address 10 MIDLAND AVE,STE M00, PORT CHESTER, NY 10573-5912, US Account Number U0193237=20 Service Type VoIP =E2=80=93 Business Connection VzB Circuit ID E1018563 | C1065886=20 TELCO Circuit ID 32.KEGS.056389..NY Telephone Numbers on your account: =20 * 914-949-5656 * 914-949-0090 * 914-949-0331 * 914-949-0560 * 914-949-0606 * 914-949-5699 * 914-949-5772 * 914-949-5791 * 914-949-5891 * 914-949-5988 * 914-949-6003 * 914-949-6096 * 914-949-6131 * 914-949-6399=20 =20 It has been a pleasure working with you, we appreciate your business. =20 Thank you for choosing Verizon. Should you have any question, please do not hesitate to contact me. Warm regards, Jonathan M. Esconde Order Manager ,Service Implementation Verizon Enterprise Solutions 0 877-288-0636 ext 3605 = jonathan.esconde@one.verizon.com =20 Please read: The standard business hours for our Order Management Center = are 9am =E2=80=93 6pm EST Monday through Friday. If you have an = emergency related to a pending order outside of these hours, please call = 1-800-291-5533. OM Management Escalation Matrix: Supervisor: Victor Dinaga; victor.dinaga@one.verizon.com = ; 1-877-288-0636 ext. 3703 Manager: Charlie Panes; charlie.panes@one.verizon.com = ; 1-877-288-0636 ext. 35603 Level 4 Escalation: OM Issue Resolution; OMIssueResolution@verizon.com = =20 For urgent issues requiring support beyond the escalation matrix above, = you may engage the escalations team: OM Resolution Desk SME: OM Resolution Desk SME: James Ryan Draper; = james.draper@one.verizon.com ; = 1-877-288-0636 EXT 3513 OM Resolution Desk Manager: Shane Cajilig; = sunshine.cajilig@one.verizon.com = ; 1-877-288-0636 ext 3807 Are you registered for the Verizon Enterprise Center? It=E2=80=99s a = powerful management tool that allows you to check the status of your = order from your desktop, tablet or mobile device. With the Verizon = Enterprise Center you can be notified when your invoice is ready; create = and status a repair ticket, and much more! Access the Verizon Enterprise Center at: = https://enterprisecenter.verizon.com = and click = =E2=80=9CRegister=E2=80=9D and follow the screen prompts to start = managing your account online. Once you=E2=80=99ve taken this step, = contact me and I=E2=80=99ll help complete your setup so you have access = to the site=E2=80=99s many convenient features ----------------------------------------- To : rapiddeliverycustomercare@verizon.com;louk@transocean.com = =20 From : chad.pechacek@verizon.com =20 Cc : = andrea@transocean.com;jonathan.esconde@verizon.com;victor.dinaga@verizon.= com;alexis.naig@verizon.com;ceres.marie.quiamco@verizon.com;barbra.ann.ma= rtinez@verizon.com;charlie.panes@verizon.com = =20 Bcc : Subject :RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC Date : 02/21/2018 11:12 AM ----------------------------------------- Hi Lou and Andrea =E2=80=93 =20 Will you be joining our call that is scheduled for now? =20 =20 Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com = =20 From: Jonathan Esconde [mailto:rapiddeliverycustomercare@verizon.com] Sent: Wednesday, February 14, 2018 10:48 AM To: louk@transocean.com =20 Cc: andrea@transocean.com ; Esconde, = Jonathan ; Dinaga, Victor ; Naig, Alexis ; Quiamco, Ceres Marie ; = Martinez, Barbra Ann ; Panes, Charlie (charls) ; Pechacek, Chad=20 Subject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC =20 Hi Lou, Good day. Please see below the IP Address assigned by our Activations Engineer. LAN CIDR: 65.199.179.224/30 According to them, you may need to plug in the device in eth 0/2 and = select DHCP when prompt to IP assignment on the device. Should you have any question, please do not hesitate to contact me. Warm regards, Jonathan M. Esconde Order Manager ,Service Implementation Verizon Enterprise Solutions 0 877-288-0636 ext 3605 = jonathan.esconde@one.verizon.com =20 Please read: The standard business hours for our Order Management Center = are 9am =E2=80=93 6pm EST Monday through Friday. If you have an = emergency related to a pending order outside of these hours, please call = 1-800-291-5533. OM Management Escalation Matrix: Supervisor: Victor Dinaga; victor.dinaga@one.verizon.com = ; 1-877-288-0636 ext. 3703 Manager: Charlie Panes; charlie.panes@one.verizon.com = ; 1-877-288-0636 ext. 35603 Level 4 Escalation: OM Issue Resolution; OMIssueResolution@verizon.com = =20 For urgent issues requiring support beyond the escalation matrix above, = you may engage the escalations team: OM Resolution Desk SME: OM Resolution Desk SME: James Ryan Draper; = james.draper@one.verizon.com ; = 1-877-288-0636 EXT 3513 OM Resolution Desk Manager: Shane Cajilig; = sunshine.cajilig@one.verizon.com = ; 1-877-288-0636 ext 3807 Are you registered for the Verizon Enterprise Center? It=E2=80=99s a = powerful management tool that allows you to check the status of your = order from your desktop, tablet or mobile device. With the Verizon = Enterprise Center you can be notified when your invoice is ready; create = and status a repair ticket, and much more! Access the Verizon Enterprise Center at: = https://enterprisecenter.verizon.com = and click = =E2=80=9CRegister=E2=80=9D and follow the screen prompts to start = managing your account online. Once you=E2=80=99ve taken this step, = contact me and I=E2=80=99ll help complete your setup so you have access = to the site=E2=80=99s many convenient features. ----------------------------------------- To : louk@transocean.com =20 From : rapiddeliverycustomercare@verizon.com = =20 Cc : andrea@transocean.com ; = jonathan.esconde@verizon.com ; = victor.dinaga@verizon.com ; = alexis.naig@verizon.com ; = ceres.marie.quiamco@verizon.com = ; barbra.ann.martinez@verizon.com = ; charlie.panes@verizon.com = ; chad.pechacek@verizon.com = =20 Bcc : Subject : RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC Date : 02/13/2018 10:29 AM ----------------------------------------- Hi Lou, Thanks for taking the call. As discussed, we will mirror the same set up = for your phone numbers on Feb 16th at 10:00am. We will also provide you = with 1 static IP so you can use the data service as part of the package. = Please also provide your phone vendor's information so we can include = send him the calendar invite. If you have clarification or concern, do not hesitate to reach out. =20 Barbra Ann D. Martinez Order Manager, Service Implementation | Verizon Enterprise Solutions Tel: 1-877-288-0636 ext. 3515 Email: barbra.ann.martinez@one.verizon.com = =20 =20 ----------------------------------------- To : rapiddeliverycustomercare@verizon.com;chad.pechacek@verizon.com = = From : louk@transocean.com =20 Cc : = andrea@transocean.com;jonathan.esconde@verizon.com;victor.dinaga@verizon.= com;alexis.naig@verizon.com;ceres.marie.quiamco@verizon.com;barbra.ann.ma= rtinez@verizon.com;charlie.panes@verizon.com = =20 Bcc : Subject :RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC Date : 02/13/2018 09:46 AM ----------------------------------------- Barbara, You can call me anytime. =20 Lou Koprivec Vice President of Operations=20 Trans-Ocean Import Co., Inc. 10 Midland Ave, Suite M00, Port Chester, NY 10573 914.949.5656 x126 | 914.937.3140 fax louk@transocean.com =20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 From: Barbra Ann Martinez [mailto:rapiddeliverycustomercare@verizon.com] Sent: Tuesday, February 13, 2018 9:34 AM To: chad.pechacek@verizon.com ; = louk@transocean.com =20 Cc: andrea@transocean.com ; = jonathan.esconde@verizon.com ; = victor.dinaga@verizon.com ; = alexis.naig@verizon.com ; = ceres.marie.quiamco@verizon.com = ; barbra.ann.martinez@verizon.com = ; charlie.panes@verizon.com = =20 Subject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC =20 Hi Lou, Good day. Please be advised that I will be working with Jonathan for the = completion of your upgrade. I would like to know if you are available = today for a quick call and discuss your concern. Kindly advise. Barbra Ann D. Martinez Order Manager, Service Implementation | Verizon Enterprise Solutions Tel: 1-877-288-0636 ext. 3515 Email: barbra.ann.martinez@one.verizon.com = =20 =20 ----------------------------------------- To : rapiddeliverycustomercare@verizon.com = =20 From : chad.pechacek@verizon.com =20 Cc : = andrea@transocean.com;jonathan.esconde@verizon.com;louk@transocean.com;vi= ctor.dinaga@verizon.com;alexis.naig@verizon.com;ceres.marie.quiamco@veriz= on.com = =20 Bcc : Subject :RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC Date : 02/08/2018 05:40 PM ----------------------------------------- Great, thanks Jonathan! =20 =20 Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com = = = =20 From: Jonathan Esconde [mailto:rapiddeliverycustomercare@verizon.com] Sent: Thursday, February 08, 2018 3:25 PM To: Pechacek, Chad Cc: andrea@transocean.com ; Esconde, = Jonathan ; louk@transocean.com ; Dinaga, = Victor ; Naig, Alexis ; Quiamco, Ceres Marie Subject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC =20 Hi Chad, Based on the remarks of the technician in our system, all the testing on = our end is good. We can now proceed with the two final phases which is = the router activation, voice testing and the migration of telephone = numbers. The signal will be active once the activation is successful. If = there will be an issue, our field technician and engineers can identify = and fix it during this activity. By the way, this is already scheduled for router activation and voice = testing on February 16 at 10AM EST while the migration of telephone = number will be at 11AM EST. =20 Should you have any question, please do not hesitate to contact me. Warm regards, Jonathan M. Esconde Order Manager ,Service Implementation Verizon Enterprise Solutions 0 877-288-0636 ext 3605 = jonathan.esconde@one.verizon.com =20 Please read: The standard business hours for our Order Management Center = are 9am =E2=80=93 6pm EST Monday through Friday. If you have an = emergency related to a pending order outside of these hours, please call = 1-800-291-5533. OM Management Escalation Matrix: Supervisor: Victor Dinaga; victor.dinaga@one.verizon.com = ; 1-877-288-0636 ext. 3703 Manager: Charlie Panes; charlie.panes@one.verizon.com = ; 1-877-288-0636 ext. 35603 Level 4 Escalation: OM Issue Resolution; OMIssueResolution@verizon.com = =20 For urgent issues requiring support beyond the escalation matrix above, = you may engage the escalations team: OM Resolution Desk SME: OM Resolution Desk SME: James Ryan Draper; = james.draper@one.verizon.com ; = 1-877-288-0636 EXT 3513 OM Resolution Desk Manager: Shane Cajilig; = sunshine.cajilig@one.verizon.com = ; 1-877-288-0636 ext 3807 Are you registered for the Verizon Enterprise Center? It=E2=80=99s a = powerful management tool that allows you to check the status of your = order from your desktop, tablet or mobile device. With the Verizon = Enterprise Center you can be notified when your invoice is ready; create = and status a repair ticket, and much more! Access the Verizon Enterprise Center at: = https://enterprisecenter.verizon.com = and click = =E2=80=9CRegister=E2=80=9D and follow the screen prompts to start = managing your account online. Once you=E2=80=99ve taken this step, = contact me and I=E2=80=99ll help complete your setup so you have access = to the site=E2=80=99s many convenient features. ----------------------------------------- To : louk@transocean.com =20 From : chad.pechacek@verizon.com =20 Cc : = andrea@transocean.com;jonathan.esconde@verizon.com;rapiddeliverycustomerc= are@verizon.com = =20 Bcc : Subject :RE: [E] FW: Order Request # 194786979 Circuit is Ready for = Activation for Service Order # 194792153 Date : 02/08/2018 04:56 PM ----------------------------------------- Thanks for in the info Lou! =20 Jonathan =E2=80=93 can you check with the Engineer who was at the site = yesterday? Lou needs more information on what was done and if a signal = is now active for their circuit. =20 =20 Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com = = = =20 From: Lou Koprivec [mailto:louk@transocean.com] Sent: Thursday, February 08, 2018 2:48 PM To: Pechacek, Chad Cc: 'Andrea Geiger' ; Esconde, Jonathan ; rapiddeliverycustomercare Subject: RE: [E] FW: Order Request # 194786979 Circuit is Ready for = Activation for Service Order # 194792153 =20 Chad, I can confirm in the 6-8 visits from Verizon, they have installed a few = wires, installed 4 boxes on the wall and some other equipment on the = plywood we supplied. I do not know what any of it is for or if it is = working. The last tech was here yesterday and said he was not getting a = signal and then left with out seeing me again. I do not know if was = able to fix the problem or not. We do not have enough information or = knowledge to signoff on this. I have attached a picture for your = review. How do we proceed? =20 =20 Lou Koprivec Vice President of Operations=20 Trans-Ocean Import Co., Inc. 10 Midland Ave, Suite M00, Port Chester, NY 10573 914.949.5656 x126 | 914.937.3140 fax louk@transocean.com =20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 From: chad.pechacek@verizon.com = [mailto:chad.pechacek@verizon.com] Sent: Thursday, February 08, 2018 11:02 AM To: louk@transocean.com ; = jonathan.esconde@verizon.com ; = rapiddeliverycustomercare@verizon.com = =20 Cc: 'Andrea Geiger' > Subject: RE: [E] FW: Order Request # 194786979 Circuit is Ready for = Activation for Service Order # 194792153 =20 Hi Lou, =20 Before the VOIP can be cutover, Verizon installs the circuit first. = Please check on your end that the circuit was installed. The Checklist = must be approved on your end in order to continue with the VoIP = implementation. =20 Jonathan =E2=80=93 can you please provide the latest timeline on = implementation? =20 Thank you, =20 =20 Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com = = = =20 From: Lou Koprivec [mailto:louk@transocean.com] Sent: Thursday, February 08, 2018 7:14 AM To: Pechacek, Chad > Cc: 'Andrea Geiger' > Subject: [E] FW: Order Request # 194786979 Circuit is Ready for = Activation for Service Order # 194792153 =20 Chad, I do not believe we can answer these questions on the checklist. When = can we setup the cutover with our PBX vendor? Thanks, Lou Koprivec Vice President of Operations=20 Trans-Ocean Import Co., Inc. 10 Midland Ave, Suite M00, Port Chester, NY 10573 914.949.5656 x126 | 914.937.3140 fax louk@transocean.com =20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 From: rapiddeliverycustomercare@verizon.com = = [mailto:rapiddeliverycustomercare@verizon.com] Sent: Wednesday, February 07, 2018 6:44 PM To: louk@transocean.com =20 Subject: Order Request # 194786979 Circuit is Ready for Activation for = Service Order # 194792153 =20 Dear LOU KOPRIVEC, Your service is ready for activation. Please review the attached = Activation Checklist and verify that your end user requirements have = been met. Once confirmed, if your service is Plug and Play, you may = begin using your service immediately. If your service is not Plug and Play, please provide the date and time = you would like to activate your service by replying to this email = without modifying the subject line allowing at least 72 business hours' = notice for scheduling with our activation team. Per the Service Agreement, if you are unable to meet your obligation for = install upon your requested install date, Verizon will prepare your = service for use and billing will ensue. Service(s) Ordered Service Order 194792153 =E2=80=93 10 MIDLAND AVE, STE M00, PORT CHESTER, NY 10573-5912, US =20 Service / Product Ordered Service ID Access 202318591 =20 =20 =20 =20 Thank you for choosing Verizon. Sincerely, Jonathan Esconde Verizon Customer Care=20 We strive to continually improve our internal processes and exhibit best = practices and value your feedback in this regard. Upon completion of = your order, you may be invited to respond to a brief survey about your = ordering experience. We hope you=E2=80=99ll take a few minutes to = complete the survey. Please tell us how we=E2=80=99re doing so far by = clicking here = .=20 DID YOU KNOW? You can access our new automated ordering platform = through Verizon Enterprise Center to place = your next Private IP or Internet Dedicated order online by visiting: = Verizon Enterprise Center = . Are you registered for Verizon Enterprise = Center? It=E2=80=99s a powerful management tools that allows you to = create orders, check order status, be notified when your invoice is = ready, and create and status a repair ticket, and much more! To = register today, access Verizon Enterprise Center at: Click here = = and click Sign In/Register. For training on this powerful tool, go to: = Click Here . ------=_NextPart_000_006F_01D3CFDD.14275380 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

FYI

 

Thanks,

Lou

 

From: Lou Koprivec = <louk@transocean.com>
Sent: Thursday, February 22, 2018 = 2:40 PM
To: 'chad.pechacek@verizon.com' = <chad.pechacek@verizon.com>
Cc: 'andrea@transocean.com' = <andrea@transocean.com>; Michael Toone = <mike@transocean.com>
Subject: RE: Order Request # = 194786979, Service Order # 194792153, TRANS-OCEAN IMPORT CO. INC - = MIGRATION OF TELEPHONE NUMBERS COMPLETED

 

Chad= ,

The = phone service is working fine.  We are having trouble with the data = though.  Who can we contact for tech help?  Johnathan sent us = the below info but we do not have any internet connection on any of the = Verizon equipment that is labeled eth 0/2.  =

 

SInce you = already plugged in port eth 0/2. According to our Activations = Engineering Team, you don't need to select the DHCP and = just configure it manually using the IP information = below.

LAN CIDR: = 65.199.179.224/30
usable IP: 65.199.179.226
subnet = mask: 255.255.255.252
gateway: 65.199.179.225
DNS = IP1: 198.6.100.6
DNS IP2: = 198.6.1.125


Lou = Koprivec

Vice= President of Operations

Tran= s-Ocean Import Co., Inc.

10 = Midland Ave, Suite M00, Port Chester, NY 10573

914.= 949.5656 x126 | 914.937.3140 fax

louk@transocean.com

 

Conf= identiality Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

 

From: chad.pechacek@verizon.com = [mailto:chad.pechacek@verizon.co= m]
Sent: Thursday, February 22, 2018 11:10 = AM
To: louk@transocean.com
Cc:= andrea@transocean.com
Sub= ject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS = COMPLETED

 

Hi Lou & Andrea = =E2=80=93

 

Let me know that your = VoIP service is working and that your numbers have been successfully = ported into the new service.  Once you confirm, I will work on = disconnecting the Centrex service.

 

Thank = you,

 

3DVerizon
Chad Pechacek
Account Manager

6415 Business Center = Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com

3DFacebook&nb= sp; 3DTwitter&nb= sp; 3DInstagram

From: Jonathan Esconde [mailto:rapiddeliver= ycustomercare@verizon.com]
Sent: Wednesday, February 21, = 2018 11:34 AM
To: louk@transocean.com
Cc:= andrea@transocean.com; = Esconde, Jonathan <jonathan.esconde@one.ver= izon.com>; Dinaga, Victor <victor.dinaga@one.verizon.c= om>; Naig, Alexis <alexis.naig@one.verizon.com>; Quiamco, Ceres Marie <ceres.marie.quiamco@o= ne.verizon.com>; Martinez, Barbra Ann <barbra.ann.martinez@o= ne.verizon.com>; Panes, Charlie (charls) <charlie.panes@one.verizon.c= om>; Pechacek, Chad <chad.pechacek@one.verizon.c= om>
Subject: RE: Order Request # 194786979, Service = Order # 194792153, TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE = NUMBERS COMPLETED

 

Hi = Lou,

Good day.

Your Verizon VoIP order has been completed = as of 02/21/2018, and your account is = up and billable. Let this email serve as your fulfillment letter with = pertinent information regarding your Corporate Administrator account. = Please retain the information below that identifies the Verizon VoIP = service that has been installed at this address. It will be particularly = important in the event that you need to report service = problems.
 
If you are experiencing any type of outage or = need immediate assistance, please contact our Verizon Business 24-hour IP = Communication Triage Customer Service Center at (877) 777-7176. = In the future, you may contact our Customer Service = Center should you have any general service inquiries, billing questions, = or repair issues.
 
 

Cus= tomer Name

TRANS-OCEAN = IMPORT CO. INC.

Ser= vice Address

10 MIDLAND = AVE,STE M00, PORT CHESTER, NY 10573-5912, = US

Acc= ount Number

U0193237 =

Ser= vice Type

VoIP =E2=80=93 = Business Connection

VzB= Circuit ID

E1018563 | = C1065886

TELCO Circuit = ID

32.KEGS.056389.= .NY


Telephone = Numbers on your account:

 

  • 914-949-5656
  • 914-949-0090
  • 914-949-0331
  • 914-949-0560
  • 914-949-0606
  • 914-949-5699
  • 914-949-5772
  • 914-949-5791
  • 914-949-5891
  • 914-949-5988
  • 914-949-6003
  • 914-949-6096
  • 914-949-6131
  • 914-949-6399 

 
It = has been a pleasure working with you, we appreciate your = business.
 
Thank you for choosing = Verizon.


Should you = have any question, please do not hesitate to contact me.

Warm = regards,

Jo= nathan M. Esconde
Order Manager ,Service = Implementation
Verizon Enterprise Solutions
0 = 877-288-0636 ext 3605
jonathan.esconde@one.verizon.com
 
Please = read: The = standard business hours for our Order Management Center are 9am = =E2=80=93 6pm EST Monday through Friday.  If you have an = emergency related to a pending order outside of these hours, please call = 1-800-291-5533.

OM Management Escalation = Matrix:

Supervisor: = Victor Dinaga; victor.dinaga@one.verizon.c= om; 1-877-288-0636 ext. 3703
Manager: = Charlie Panes; charlie.panes@one.verizon.c= om; 1-877-288-0636 ext. 35603
Level 4 = Escalation: OM Issue Resolution; OMIssueResolution@verizon.c= om

For urgent issues requiring support beyond the = escalation matrix above, you may engage the escalations team:

OM = Resolution Desk SME: OM Resolution Desk SME: James Ryan Draper; = james.draper@one.verizon.com= ; 1-8= 77-288-0636 EXT 3513
OM Resolution Desk Manager: Shane = Cajilig; sunshine.cajilig@one.ver= izon.com; 1-877-288-0636 ext 3807

Are you registered for = the Verizon Enterprise Center? It=E2=80=99s a powerful management tool = that allows you to check the status of your order from your desktop, = tablet or mobile device. With the Verizon Enterprise Center you can be = notified when your invoice is ready; create and status a repair ticket, = and much more!

Access the Verizon Enterprise Center at: https://enterprisecenter.v= erizon.com and click =E2=80=9CRegister=E2=80=9D and follow the = screen prompts to start managing your account online. Once = you=E2=80=99ve taken this step, contact me and I=E2=80=99ll help = complete your setup so you have access to the site=E2=80=99s many = convenient = features

-----------------------------------------

T= o : rapiddeliverycustomercare@verizon.com;louk@transocean.com
From : = chad.pechacek@verizon.comCc : andrea@trans= ocean.com;jonathan.esconde@verizon.com;victor.dinaga@verizon.com;alexis.n= aig@verizon.com;ceres.marie.quiamco@verizon.com;barbra.ann.martinez@veriz= on.com;charlie.panes@verizon.com
Bcc :
Subject :RE: Order = Request # 194786979, Service Order # 194792153, TRANS-OCEAN IMPORT CO. = INC
Date : 02/21/2018 11:12 = AM


-----------------------------------------

Hi Lou and Andrea = =E2=80=93

 

Will you be joining our = call that is scheduled for now?

 


3DVerizon

Chad Pechacek
Account = Manager

6415 Business Center Drive
Highlands Ranch, CO = 80130

O 303.305.1667
chad.pechacek@verizon.com

3DFacebook  3DTwitter  3DInstagram

From: Jonathan Esconde [mailto:rapiddeliver= ycustomercare@verizon.com]
Sent: Wednesday, February 14, = 2018 10:48 AM
To: louk@transocean.com
Cc:= andrea@transocean.com; = Esconde, Jonathan ; Dinaga, Victor ; Naig, Alexis ; Quiamco, Ceres Marie = ; Martinez, Barbra Ann ; Panes, Charlie (charls) ; Pechacek, Chad =
Subject: RE: Order Request # 194786979, Service Order # = 194792153, TRANS-OCEAN IMPORT CO. INC

 

Hi = Lou,

Good day.

Please see below the IP Address assigned by = our Activations Engineer.

LAN CIDR: = 65.199.179.224/30

According to them, you may need = to plug in the device in eth 0/2 and select DHCP when prompt to IP = assignment on the device.


Should you have any question, = please do not hesitate to contact me.

Warm = regards,

Jonathan M. = Esconde
Order Manager ,Service = Implementation
Verizon Enterprise Solutions
0 = 877-288-0636 ext 3605
jonathan.esconde@one.verizon.com
 
Please = read: The = standard business hours for our Order Management Center are 9am = =E2=80=93 6pm EST Monday through Friday.  If you have an = emergency related to a pending order outside of these hours, please call = 1-800-291-5533.

OM Management Escalation = Matrix:

Supervisor: = Victor Dinaga; victor.dinaga@one.verizon.c= om; 1-877-288-0636 ext. 3703
Manager: = Charlie Panes; charlie.panes@one.verizon.c= om; 1-877-288-0636 ext. 35603
Level 4 = Escalation: OM Issue Resolution; OMIssueResolution@verizon.c= om

For urgent issues requiring support beyond the = escalation matrix above, you may engage the escalations team:

OM = Resolution Desk SME: OM Resolution Desk SME: James Ryan Draper; = james.draper@one.verizon.com= ; 1-877-288-0636 = EXT 3513
OM Resolution = Desk Manager: Shane Cajilig; sunshine.cajilig@one.ver= izon.com; 1-877-288-0636 ext 3807

Are you registered for = the Verizon Enterprise Center? It=E2=80=99s a powerful management tool = that allows you to check the status of your order from your desktop, = tablet or mobile device. With the Verizon Enterprise Center you can be = notified when your invoice is ready; create and status a repair ticket, = and much more!

Access the Verizon Enterprise Center at: https://enterprisecenter.v= erizon.com and click =E2=80=9CRegister=E2=80=9D and follow the = screen prompts to start managing your account online. Once = you=E2=80=99ve taken this step, contact me and I=E2=80=99ll help = complete your setup so you have access to the site=E2=80=99s many = convenient = features.

-----------------------------------------

= To : louk@transocean.com
From : rapiddeliverycustom= ercare@verizon.com
Cc : andrea@transocean.com; jonathan.esconde@verizon.com= ; victor.dinaga@verizon.com; = alexis.naig@verizon.com; = ceres.marie.quiamco@veriz= on.com; barbra.ann.martinez@veriz= on.com; charlie.panes@verizon.com; = chad.pechacek@verizon.comBcc :
Subject : RE: Order Request # 194786979, Service Order # = 194792153, TRANS-OCEAN IMPORT CO. INC
Date : 02/13/2018 10:29 = AM


-----------------------------------------

Hi = Lou,

Th= anks for taking the call. As discussed, we will mirror the same set up = for your phone numbers on Feb 16th at = 10:00am. We will also provide you with 1 static IP so = you can use the data service as part of the package. Please also provide = your phone vendor's information so we can include send him the calendar = invite.

If you have clarification or concern, do not hesitate to = reach out.

 


Barbra Ann D. = Martinez
Order Manager, Service Implementation | = Verizon Enterprise Solutions
Tel: 1-877-288-0636 ext. 3515
Email: = barbra.ann.martinez@o= ne.verizon.com


 



----------------------------------= -------

To : rapiddeliverycustomercare@verizon.com;chad.pechacek@verizon.com
From : louk@transocean.com
Cc : andrea@trans= ocean.com;jonathan.esconde@verizon.com;victor.dinaga@verizon.com;alexis.n= aig@verizon.com;ceres.marie.quiamco@verizon.com;barbra.ann.martinez@veriz= on.com;charlie.panes@verizon.com
Bcc :
Subject :RE: Order = Request # 194786979, Service Order # 194792153, TRANS-OCEAN IMPORT CO. = INC
Date : 02/13/2018 09:46 = AM


-----------------------------------------

Barbara,

You can = call me anytime.

 

Lou = Koprivec

Vice President of Operations =

Trans-Ocean Import Co., = Inc.

10 Midland Ave, Suite M00, Port = Chester, NY 10573

914.949.5656 x126 | 914.937.3140 = fax

louk@transocean.com

 

Confidentiality Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, = distribute or take any action in reliance on the contents of this = electronic transmission.  If you have received this electronic = transmission in error, please notify us by telephone and immediately = delete this message. As E-mail transmissions cannot be guaranteed secure = or error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

From: Barbra Ann Martinez [mailto:rapiddeliver= ycustomercare@verizon.com]
Sent: Tuesday, February 13, = 2018 9:34 AM
To: chad.pechacek@verizon.com; = louk@transocean.com
Cc:= andrea@transocean.com; jonathan.esconde@verizon.com= ; victor.dinaga@verizon.com; = alexis.naig@verizon.com; = ceres.marie.quiamco@veriz= on.com; barbra.ann.martinez@veriz= on.com; charlie.panes@verizon.comSubject: RE: Order Request # 194786979, Service Order # = 194792153, TRANS-OCEAN IMPORT CO. INC

 

Hi Lou,

Go= od day.

Please be advised that I will be working with Jonathan = for the completion of your upgrade. I would like to know if you are = available today for a quick call and discuss your concern.

Kindly = advise.

Barbra Ann D. = Martinez
Order Manager, Service Implementation | = Verizon Enterprise Solutions
Tel: 1-877-288-0636 ext. 3515
Email: = barbra.ann.martinez@o= ne.verizon.com


 
----------------------------= -------------

To : rapiddeliverycustom= ercare@verizon.com
From : chad.pechacek@verizon.comCc : andrea@transocean.com;jonathan.esconde@verizon.com= ;louk@transocean.com;victor.dinaga@verizon.com;alexis.naig@verizon.com;ce= res.marie.quiamco@verizon.com
Bcc :
Subject :RE: Order Request = # 194786979, Service Order # 194792153, TRANS-OCEAN IMPORT CO. = INC
Date : 02/08/2018 05:40 = PM


-----------------------------------------

Great, thanks = Jonathan!

 


3DVerizon

Chad Pechacek
Account = Manager

6415 Business Center Drive
Highlands Ranch, CO = 80130

O 303.305.1667
chad.pechacek@verizon.com

3DFacebook  3DTwitter  3DInstagram

From: Jonathan Esconde [mailto:rapiddeliver= ycustomercare@verizon.com]
Sent: Thursday, February 08, = 2018 3:25 PM
To: Pechacek, Chad
Cc: andrea@transocean.com; = Esconde, Jonathan ; louk@transocean.com; Dinaga, = Victor ; Naig, Alexis ; Quiamco, Ceres Marie
Subject: RE: = Order Request # 194786979, Service Order # 194792153, TRANS-OCEAN IMPORT = CO. INC

 

Hi Chad,

Based = on the remarks of the technician in our system, all the = testing on our end is good. We can now proceed with = the two final phases which is the router activation, voice = testing and the migration of telephone numbers. The signal will be = active once the activation is successful. If there will be an issue, our = field technician and engineers can identify and fix it during this = activity.

By the way,  this is already scheduled for = router activation and voice testing on February 16 at 10AM EST = while the migration of telephone number will be at 11AM = EST.
 

Should you have any question, please do not = hesitate to contact me.

Warm regards,

Jonathan M. = Esconde
Order Manager ,Service = Implementation
Verizon Enterprise Solutions
0 = 877-288-0636 ext 3605
jonathan.esconde@one.verizon.com
 
Please = read: The = standard business hours for our Order Management Center are 9am = =E2=80=93 6pm EST Monday through Friday.  If you have an = emergency related to a pending order outside of these hours, please call = 1-800-291-5533.

OM Management Escalation = Matrix:

Supervisor: = Victor Dinaga; victor.dinaga@one.verizon.c= om; 1-877-288-0636 ext. 3703
Manager: = Charlie Panes; charlie.panes@one.verizon.c= om; 1-877-288-0636 ext. 35603
Level 4 = Escalation: OM Issue Resolution; OMIssueResolution@verizon.c= om

For urgent issues requiring support beyond the = escalation matrix above, you may engage the escalations team:

OM = Resolution Desk SME: OM Resolution Desk SME: James Ryan Draper; = james.draper@one.verizon.com= ; 1-877-288-0636 = EXT 3513
OM Resolution = Desk Manager: Shane Cajilig; sunshine.cajilig@one.ver= izon.com; 1-877-288-0636 ext 3807

Are you registered for = the Verizon Enterprise Center? It=E2=80=99s a powerful management tool = that allows you to check the status of your order from your desktop, = tablet or mobile device. With the Verizon Enterprise Center you can be = notified when your invoice is ready; create and status a repair ticket, = and much more!

Access the Verizon Enterprise Center at: https://enterprisecenter.v= erizon.com and click =E2=80=9CRegister=E2=80=9D and follow the = screen prompts to start managing your account online. Once = you=E2=80=99ve taken this step, contact me and I=E2=80=99ll help = complete your setup so you have access to the site=E2=80=99s many = convenient = features.

-----------------------------------------

= To : louk@transocean.com
From : chad.pechacek@verizon.comCc : andrea@transocean.com;jonathan.esconde@ve= rizon.com;rapiddeliverycustomercare@verizon.com
Bcc :
Subject = :RE: [E] FW: Order Request # 194786979 Circuit is Ready for Activation = for Service Order # 194792153
Date : 02/08/2018 04:56 = PM


-----------------------------------------

Thanks for in the info = Lou!

 

Jonathan =E2=80=93 can = you check with the Engineer who was at the site yesterday? Lou needs = more information on what was done and if a signal is now active for = their circuit.

 


3DVerizon

Chad Pechacek
Account = Manager

6415 Business Center Drive
Highlands Ranch, CO = 80130

O 303.305.1667
chad.pechacek@verizon.com

3DFacebook  3DTwitter  3DInstagram

From: Lou Koprivec [mailto:louk@transocean.com]
Sent: Thursday, February 08, 2018 2:48 PM
To: Pechacek, = Chad
Cc: 'Andrea Geiger' ; Esconde, Jonathan ; = rapiddeliverycustomercare
Subject: RE: [E] FW: Order Request # = 194786979 Circuit is Ready for Activation for Service Order # = 194792153

 

Chad,

I can confirm = in the 6-8 visits from Verizon, they have installed a few wires, = installed 4 boxes on the wall and some other equipment on the plywood we = supplied.  I do not know what any of it is for or if it is = working.  The last tech was here yesterday and said he was not = getting a signal and then left with out seeing me again.  I do not = know if was able to fix the problem or not.  We do not have enough = information or knowledge to signoff on this.  I have attached a = picture for your review.  How do we proceed?  =

 

Lou Koprivec

Vice = President of Operations

Trans-Ocean = Import Co., Inc.

10 Midland Ave, = Suite M00, Port Chester, NY 10573

914.949.5656 x126 | 914.937.3140 = fax

louk@transocean.com

 

Confidentiality Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, = distribute or take any action in reliance on the contents of this = electronic transmission.  If you have received this electronic = transmission in error, please notify us by telephone and immediately = delete this message. As E-mail transmissions cannot be guaranteed secure = or error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

From: chad.pechacek@verizon.com = [mailto:chad.pechacek@verizon.co= m]
Sent: Thursday, February 08, 2018 11:02 = AM
To: louk@transocean.com; jonathan.esconde@verizon.com= ; rapiddeliverycustom= ercare@verizon.com
Cc: 'Andrea Geiger' <andrea@transocean.com>
Subject: RE: [E] FW: Order Request # 194786979 Circuit is Ready for = Activation for Service Order # 194792153

 

Hi Lou,

 

Before the VOIP can be = cutover, Verizon installs the circuit first.  Please check on your = end that the circuit was installed.  The Checklist must be approved = on your end in order to continue with the VoIP = implementation.

 

Jonathan =E2=80=93 can = you please provide the latest timeline on = implementation?

 

Thank = you,

 


3DVerizon

Chad Pechacek
Account = Manager

6415 Business Center Drive
Highlands Ranch, CO = 80130

O 303.305.1667
chad.pechacek@verizon.com

3DFacebook  3DTwitter  3DInstagram

From: Lou Koprivec [mailto:louk@transocean.com]
Sent: Thursday, February 08, 2018 7:14 AM
To: Pechacek, = Chad <chad.pechacek@one.verizon.c= om>
Cc: 'Andrea Geiger' <andrea@transocean.com>
Subject: [E] FW: Order Request # 194786979 Circuit is Ready for = Activation for Service Order # 194792153

 

Chad,

I do not = believe we can answer these questions on the checklist.  When can = we setup the cutover with our PBX vendor?

Thanks,

Lou = Koprivec

Vice President of Operations =

Trans-Ocean Import Co., = Inc.

10 Midland Ave, Suite M00, Port = Chester, NY 10573

914.949.5656 x126 | 914.937.3140 = fax

louk@transocean.com

 

Confidentiality Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, = distribute or take any action in reliance on the contents of this = electronic transmission.  If you have received this electronic = transmission in error, please notify us by telephone and immediately = delete this message. As E-mail transmissions cannot be guaranteed secure = or error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

From: rapiddeliverycustom= ercare@verizon.com [mailto:rapiddeliver= ycustomercare@verizon.com]
Sent: Wednesday, February 07, = 2018 6:44 PM
To: louk@transocean.com
Subject= : Order Request # 194786979 Circuit is Ready for Activation for = Service Order # 194792153

 

Dear = LOU KOPRIVEC,

Your service is ready for activation. Please review = the attached Activation Checklist and verify that your end user = requirements have been met. Once confirmed, if your service is Plug and = Play, you may begin using your service immediately.

If = your service is not Plug and Play, please provide the date and time you = would like to activate your service by replying to this email without = modifying the subject line allowing at least 72 business hours' notice = for scheduling with our activation team.

Per the = Service Agreement, if you are unable to meet your obligation for install = upon your requested install date, Verizon will prepare your service for = use and billing will ensue.

Service(s) = Ordered

=

Service Order 194792153 = =E2=80=93

10 MIDLAND AVE, STE M00, PORT CHESTER, NY = 10573-5912, US

 

Service / Product = Ordered

Service = ID

Access

202318591

 

 

 

 

Thank you = for choosing Verizon.

Sincerely,
Jonathan = Esconde
Verizon Customer Care 

We strive to continually improve our internal = processes and exhibit best practices and value your feedback in this = regard. Upon completion of your order, you may be invited to respond to = a brief survey about your ordering experience. We hope you=E2=80=99ll = take a few minutes to complete the survey. Please tell us how = we=E2=80=99re doing so far by clicking here.

DID YOU KNOW?  You can = access our new automated ordering = platform = through Verizon Enterprise Center to place your next Private IP or = Internet Dedicated order online by visiting:  Verizon Enterprise = Center. Are you registered for Verizon Enterprise Center?  = It=E2=80=99s a powerful management tools that allows you to create = orders, check order status, be notified when your invoice is ready, and = create and status a repair ticket, and much more!  To register = today, access Verizon Enterprise Center at: Click here and = click Sign In/Register.  For training on this powerful tool, go to: = Click Here.

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