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Subject: Training manager offers 4 RSA tips
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Wayne Roberts Jr. is a regional RSA training manager at Ben's Furniture, Ma=
ttress and Antiques. We asked his opinion and perspective on..

Email not displaying properly? View in your browser. (http://info.progressi=
vebusinessmedia.com/e1t/sc2/Mm-nFbjNXHvW61sHmT5CZ1DgW71Z9PJ7mK017W7FnFSz9f5=
_0Qf1CYJMH03 )

Training manager offers 4 RSA tips

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71Z9PJ7mK017W7FnFSz9f5_0Qf1CYJMH13 )

Wayne Roberts Jr. is a regional RSA training manager at Ben's Furniture, Ma=
ttress and Antiques.  We asked his opinion and perspective on some major is=
sues RSAs face on a regular basis and here's what he told us.  (http://info=
.progressivebusinessmedia.com/e1t/sc2/Mm-nFbjNXHvW61sHmT5CZ1DgW71Z9PJ7mK017=
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lank">View in your browser.</a></td>
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ssmedia.com/photo/204/204069-rsa-newsletter-logo.png">
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                                            <td style=3D"height:5px;">&nbsp=
;</td>
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                                            <td style=3D"padding-bottom: 7p=
x;" valign=3D"top" align=3D"left">
<a style=3D"color: #bb141a; text-decoration: none !important;" href=3D"http=
://info.progressivebusinessmedia.com/e1t/c/*W5x6WGT5fbd1fW4sbQSY65PJcD0/*W4=
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HY5W6H5W1X2cKpZKVVR6H24q1BkhW4RBWP614cxKVW1CrmnF2Sv-YyW3ssLQx5PkNvcW3B8CTD5=
S3s1bW7ZHDhY3xXy9fW1rfV5P4wQHX4W8prDtX8H3FL2MZpcmq9ZLcQf37x51511" data-hs-l=
ink-id=3D"0" target=3D"_blank">
<img alt=3D"" class=3D"deviceWidth" style=3D"border-width: 0px; border-styl=
e: solid;" width=3D"300" src=3D"http://media-west.progressivebusinessmedia.=
com/photo/212/212315-serta-sheep_grouping-122117.jpg">
                                                    </a>=20=20=20=20=20=20=
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<!--HEADLINE-->=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
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<p class=3D"articleTitle" style=3D"margin-top: 5px; margin-bottom:5px; font=
-weight: bold;"><a style=3D"color: #1b3d6d; text-align: left; font-size:18p=
x; text-decoration: none !important;" href=3D"http://info.progressivebusine=
ssmedia.com/e1t/c/*W5x6WGT5fbd1fW4sbQSY65PJcD0/*W9cnGVx1jH91zW3vfVnp6Gb6vQ0=
/5/f18dQhb0SbTW8Y9YsWW7HG04l4T_wC2W5wvF3R2BgZ22Msc-tTXD6prW39Dr-N8pCDKXW625=
3vt1nh02_W1nXXsy5sYwFXW6PZlSr1nbcX7N6cnGknRbM4zW6Qh7jp5CRbY5W8y90TS4rQwspW2=
yBwXh3TtRbDW6QhM1r7cMZycW5BX_P290G7thW8S23M92yJF1WVYT2jk6P4lCXW3Vpx8-7NrMZs=
W3ndm6j49WVtrW3VVg3w3ynQc-W6G2lbz7NMdQNV4cNXy75WRHJN3pNNtYGFt9vW3rmZnL3C_Gb=
2W49qXNg4qyNBJW1scfl75_HLdcW2tcnH46rVCg7W50fMmM8DWvDnW94FwFd6BH76FN45m4YW42=
1J2W5mzJsw5n-CXbVH_rzc4NnNGbW43rDtS3tMq3qW7b5jbZ5gSHY5W6H5W1X2cKpZKVVR6H24q=
1BkhW4RBWP614cxKVW1CrmnF2Sv-YyW3ssLQx5PkNvcW3B8CTD5S3s1bW7ZHDhY3xXy9fW1rfV5=
P4wQHX4W8prDtX8H3FL2M-nv609ZLgtf4yLrG911" data-hs-link-id=3D"1" target=3D"_=
blank">Training manager offers 4 RSA tips
</a></p>
											</td></tr>
=09=09=09=09=09=09=09=09=09=09=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
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<tr>
<td style=3D"font-family: helvetica, arial, sans-serif; font-size: 16px; li=
ne-height: 1.25em;"><a style=3D"font-family: helvetica, arial, sans-serif; =
font-size: 16px; line-height: 1.25em; color: #000000;" href=3D"http://info.=
progressivebusinessmedia.com/e1t/c/*W5x6WGT5fbd1fW4sbQSY65PJcD0/*W8b0Qxf4Jh=
3-yW3YsZpM9kMfSd0/5/f18dQhb0SbTW8Y9YsWW7HG04l4T_wC2W5wvF3R2BgZ22Msc-tTXD6pr=
W39Dr-N8pCDKXW6253vt1nh02_W1nXXsy5sYwFXW6PZlSr1nbcX7N6cnGknRbM4zW6Qh7jp5CRb=
Y5W8y90TS4rQwspW2yBwXh3TtRbDW6QhM1r7cMZycW5BX_P290G7thW8S23M92yJF1WVYT2jk6P=
4lCXW3Vpx8-7NrMZsW3ndm6j49WVtrW3VVg3w3ynQc-W6G2lbz7NMdQNV4cNXy75WRHJN3pNNtY=
GFt9vW3rmZnL3C_Gb2W49qXNg4qyNBJW1scfl75_HLdcW2tcnH46rVCg7W50fMmM8DWvDnW94Fw=
Fd6BH76FN45m4YW421J2W5mzJsw5n-CXbVH_rzc4NnNGbW43rDtS3tMq3qW7b5jbZ5gSHY5W6H5=
W1X2cKpZKVVR6H24q1BkhW4RBWP614cxKVW1CrmnF2Sv-YyW3ssLQx5PkNvcW3B8CTD5S3s1bW7=
ZHDhY3xXy9fW1rfV5P4wQHX4W8prDtX8H3FL2MZVSLK9ZLfBdd96cy11" data-hs-link-id=
=3D"2" target=3D"_blank">=20
	Wayne Roberts Jr. is a regional RSA training manager at Ben's Furniture, M=
attress and Antiques.  We asked his opinion and perspective on some major i=
ssues RSAs face on a regular basis and here's what he told us. </a>=20=20=
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width=3D"300" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" align=3D"rig=
ht">
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                                        <tr>
                                            <td style=3D"height:5px;">&nbsp=
;</td>
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x;" valign=3D"top" align=3D"left">
<a style=3D"color: #bb141a; text-decoration: none !important;" href=3D"http=
://info.progressivebusinessmedia.com/e1t/c/*W5x6WGT5fbd1fW4sbQSY65PJcD0/*W8=
mbxwq7tj61rW6kmK3t5V6sMM0/5/f18dQhb0Sjvc8Y9-zHW7HG04l4T_wC2W5wvF3R2BgZ22Msc=
KrlXD6prW39Dr-N8pCDKXW6253vt1nh02_W1nXXsy5sYwFXW6PZlSr1nbcX7W6cnGkn3Mx_7MW6=
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Q76Jvl-W5rpVQf6x3Y-7W8kVqNL60KHY4W4GKNjZ8b6b5xW5p2CNX3xgLTmW1Lthdw72lNljW2D=
bVk75DhzdnW17Fbbn11rnNbV4VjjH6P22r1N7nPz02JpbC3W5nHW832m06VTW5hfR428jJsr7N4=
2C1w_T9cmQVmZmK88_fGqXW1Wq8Cn5qRyQSN8-jrTz4ZDMLD2LMBkN6Gzf2MJgwz03" data-hs=
-link-id=3D"0" target=3D"_blank">
<img alt=3D"" class=3D"deviceWidth" style=3D"border-width: 0px; border-styl=
e: solid;" width=3D"300" src=3D"http://media-west.progressivebusinessmedia.=
com/photo/212/212316-serta-feedback-122117.jpg">
                                                    </a>=20=20=20=20=20=20=
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<p class=3D"articleTitle" style=3D"margin-top: 5px; margin-bottom:5px; font=
-weight: bold;"><a style=3D"color: #1b3d6d; text-align: left; font-size:18p=
x; text-decoration: none !important;" href=3D"http://info.progressivebusine=
ssmedia.com/e1t/c/*W5x6WGT5fbd1fW4sbQSY65PJcD0/*W1Q2r3z2PtXZlVP5Yzr5377R80/=
5/f18dQhb0Sjvc8Y9-zHW7HG04l4T_wC2W5wvF3R2BgZ22MscKrlXD6prW39Dr-N8pCDKXW6253=
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yBc4f5158QCW2ysbTS6cd2QdW61SSZm7dDxTNW7mWsnX7dzcsSW51vDDW1bwwwgW5rC5Q63lzN6=
vW4Dl4vz3sxGBZW1mQrrt1gvjSzW8hz0Ys806yj3W70ml3s3qcB67W78TCD91kMNCgW5-nb8v8g=
Q1w1W94fR5l2MhtCjW7BJn6Z3t-09KW7b4tf_5p5kn6W8hLMFQ76Jvl-W5rpVQf6x3Y-7W8kVqN=
L60KHY4W4GKNjZ8b6b5xW5p2CNX3xgLTmW1Lthdw72lNljW2DbVk75DhzdnW17Fbbn11rnNbV4V=
jjH6P22r1N7nPz02JpbC3W5nHW832m06VTW5hfR428jJsr7N42C1w_T9cmQVmZmK88_fGqXW1Wq=
8Cn5qRyQSN8-jrTz4ZDNkM2LMBk1DP1bf4kxN8x03" data-hs-link-id=3D"1" target=3D"=
_blank">How to get a customer to leave a review - Part 1
</a></p>
											</td></tr>
=09=09=09=09=09=09=09=09=09=09=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=
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<tr>
<td style=3D"font-family: helvetica, arial, sans-serif; font-size: 16px; li=
ne-height: 1.25em;">  <a style=3D"font-family: helvetica, arial, sans-serif=
; font-size: 16px; line-height: 1.25em; color: #000000;" href=3D"http://inf=
o.progressivebusinessmedia.com/e1t/c/*W5x6WGT5fbd1fW4sbQSY65PJcD0/*W7zP2t67=
CxhPHW5YKV9z4-W05H0/5/f18dQhb0Sjvc8Y9-zHW7HG04l4T_wC2W5wvF3R2BgZ22MscKrlXD6=
prW39Dr-N8pCDKXW6253vt1nh02_W1nXXsy5sYwFXW6PZlSr1nbcX7W6cnGkn3Mx_7MW6QbrrV6=
RPV41W6RyyBV1nY85QW2yBc4f5158QCW2ysbTS6cd2QdW61SSZm7dDxTNW7mWsnX7dzcsSW51vD=
DW1bwwwgW5rC5Q63lzN6vW4Dl4vz3sxGBZW1mQrrt1gvjSzW8hz0Ys806yj3W70ml3s3qcB67W7=
8TCD91kMNCgW5-nb8v8gQ1w1W94fR5l2MhtCjW7BJn6Z3t-09KW7b4tf_5p5kn6W8hLMFQ76Jvl=
-W5rpVQf6x3Y-7W8kVqNL60KHY4W4GKNjZ8b6b5xW5p2CNX3xgLTmW1Lthdw72lNljW2DbVk75D=
hzdnW17Fbbn11rnNbV4VjjH6P22r1N7nPz02JpbC3W5nHW832m06VTW5hfR428jJsr7N42C1w_T=
9cmQVmZmK88_fGqXW1Wq8Cn5qRyQSN8-jrTz4ZDN1D2LMBk14NFf1Qp3qM03" data-hs-link-=
id=3D"2" target=3D"_blank">
	When you want a customer to leave a review, get their email address and se=
nd an email requesting feedback.  That's the best way to get a review.</a>
                                            </td>
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                        <!-- ROW #6 Content-->
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